Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“These people are scammers. I once had cover with them. I didn't need it as I sold my car and I let it lapse. Then, some time later, they took nearly £90 from my bank account when I hadn't asked for any further cover.”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“They took my money without warning me. I won't renew next year that's for sure.”

Helpful Report

Posted 4 years ago

Dear Mr Cecil, we're sorry to find your comments. To confirm, we always send a renewal notice via email 30 days before your renewal is due. If you would like to cancel your policy, please contact our Customer Services Department so that this can be arranged for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Paid Onlinecover for Taxi. No email, nothing. I had to fone for documents to be told. No Taxis allowed? Now waiting for refund. Poor, poor call.”

Helpful Report

Posted 4 years ago

Dear Mr Lilly, we're sorry to find your comments. To confirm, we are unable to cover any kind of hire car or taxi on any of our policies. This is stated in our policy Terms and Conditions which is available to view and download before you purchase a policy via our website startrescue.co.uk. With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“Took 52 hours to recover my car back to my home address. Waiting 3.50 hrs for initial road side collection. Dropped at M1 services waited an hour for replacement breakdown truck. Offered a hotel overnight when I was 60 miles from home. Took my car and provided a taxi to take me home once I insisted on it. Call centre appeared to have only two staff working as my case was locked by a colleague and couldn't be accessed. Car was taken for storage at 7pm on weds eve and returned 4pm on Friday afternoon. Missed a slot at my garage so unable to use car over weekend or following week for work. Really poor service, I've just auto renewed - 1st call in 4 odd years for assistances. Going to try to cancel this coming years cover .”

Helpful Report

Posted 4 years ago

Dear Mr Thomas, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Charged without any notification”

Helpful Report

Posted 4 years ago

Dear Mr Haigh, for clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email which is sent 30 days before the renewal date. If for any reason you have not received your renewal quote, we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 4 years ago

“Took ages, couldnt click on the payment method tab, had to try several times by restarting whixh meant entering all details again”

Helpful Report

Posted 4 years ago

Dear Miss Saunderson, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I received email about renewal, price had gone up 50%, you said it was a good deal, I checked online and its a terrible high price compared to other 5 star defecto rated cover. I sent a message to your contact us address telling you NOT to renew, but the message to your customer service address (checked and correct) bounced back as unknown??? So I'd like my money backASAP.”

Helpful Report

Posted 4 years ago

Dear Mr James, we're sorry to find your comments. To confirm, all of our renewal prices contain a loyalty saving to reward our loyal customers. If you are unhappy with your renewal price or would like to amend your policy, our Customer Services Department is open 7 days a week to discuss this with you. There are many ways of contacting us, including telephone, email and our Live Chat service on our website. You can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Your admin. is rubbish. I'm still waiting for policy docs. supposedly attached to your email of 2 May. I previously tried to advise you of a change in debit card details only to discover that your 'system' couldn't cope. Communication is a 2-way process. Don't erect barriers!”

Helpful Report

Posted 4 years ago

Dear Mr Cross, we're sorry to find your comments. To confirm, your policy documents are available to view and download in your Customer Lounge on the startrescue.co.uk website as soon as you purchase your policy. If you are experiencing trouble with your policy, to confirm our Customer Services Department is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“I have spent days trying to renew my policy after my card expired. I received a call from you reminding me, but the caller failed to mention that the renewal system was not working and I could not renew on line. It was a total waste of time and I'm very disappointed in this lack of service.”

Helpful Report

Posted 4 years ago

Dear Mr Robinson, we are sorry to find your comments. To confirm, we haven't experienced any issues with our renewal system recently, however we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Price hike”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“I have been with Start Rescue for several years now, and I am glad to say I have had no need for their services. When I renewed they asked me to leave a review. I renewed on line so had no contact with a person so cant comment on service. I am hoping if ever I need their service they are just as efficient as they are when they take payment. You should ignore my star rating as I said I have not used their breakdown service.”

Helpful Report

Posted 4 years ago

Dear Mr Jones, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 4 years ago

“shall not be renewing with you next year there are several others cheaper and you get more”

Helpful Report

Posted 4 years ago

Dear Mrs Palmer, we're sorry to find your comments and to see that you have decided to cancel your policy. Please be advised that our prices are based on the age of your vehicle, if you would like to discuss the price of your policy, please don't hesitate to contact our Customer Services Department on 01206 655 000. We hope that you will consider being a startrescue.co.uk customer again in the future. Best wishes, the startrescue.co.uk Team

Posted 4 years ago

“Fine service good”

Helpful Report

Posted 4 years ago

“Bad value as they took hours to arrive when I called them out”

Helpful Report

Posted 4 years ago

Dear Mr Czaplinski , we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I am being "invited" to review a service that I won't use until mid-feb. Even then it's a unlikely I would need to call them out in a year's driving. No wonder you can't trust review sites if companies are employing these tactics.”

Helpful Report

Posted 4 years ago

Dear, startrescue.co.uk Customer, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 4 years ago

“My partner tried to renew her policy but has changed her surname, but call handler said she needed to send evidence, she hasn't got it as its with the bank, so refused to renew. My partner has now gone with somebody else. You have lost a good customer with your poor service”

Helpful Report

Posted 4 years ago

Dear Mr Dixon, we are sorry to find your comments and to see that we have lost a customer. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I had a flat tire, called for assistance. Because I had bought a new vehicle a few weeks earlier, but had not informed them that I had. They said, sorry but we are not coming out. Thanks a lot. I have paid two years for a service I tried to use once and was told - "Your not covered - goodbye". They didnt even offer to update the policy there and then and give me the help I had paid for - total rip off. My mistake because I thought the policy covered me - but it dosnt - it covers a specific vehicle. Buyer beware. They happy to take the money and offer no service.”

Helpful Report

Posted 4 years ago

Dear Mr Newton, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Services Department where you can speak to a Supervisor anytime that's convenient for you. We will be able to look into the events of your breakdown and check that the correct vehicle is on cover for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I requested scalp back, and it was done promptly at a time I requested. The lady on the line was very curtious and extremely helpful”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“I have not made a purchase from Start rescue.......???????”

Helpful Report

Posted 4 years ago

Dear Ms Banks, we would like to request you contact our Customer Services Department so that we can look into why you have received correspondents from us. Someone may have taken out a policy on your behalf or an old policy may have auto-renewed. In order for us to investigate this further, we would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Ridiculous amount of time needed to do simple things on the website.”

Helpful Report

Posted 4 years ago

Dear Mr Dumont, we are sorry to find your comments. We would like to investigate your experience with our website further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

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