Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Just cancelled my policy as you keep putting price up each year, &got a better price DF”

Posted 4 years ago

Dear Mr Felton, we're sorry to find your comments and to see that you have decided to cancel your policy. Please be advised that our prices are based on the age of your vehicle, if you would like further clarification on why your price has increased, please don't hesitate to contact our Customer Services Department on 01206 655 000. We hope that you will consider being a startrescue.co.uk customer again in the future. Best wishes, the startrescue.co.uk Team

Posted 4 years ago

“Cheeky taking payments before the previous policy expires”

Helpful Report

Posted 4 years ago

Dear Mr Wilkinson, for clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email. If for any reason you have been informed differently we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 4 years ago

“i did not agree to renew the cover”

Helpful Report

Posted 4 years ago

Dear Mr Cowan, we're sorry to find your comments. We would like to request that you contact our Customer Services Department so that we can look into this for you, as we believe there may have been some confusion relating to the Automatic Renewal setting on your policy. Our Customer Services Department is available Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“still waiting for confirmation and the documents?????”

Helpful Report

Posted 4 years ago

Dear Mr Vasey, we're sorry to find your comments. In order to look into why you haven't received your policy documents, and to check that your contact details are correct, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Start automatically renewed my policy for a higher price than the previous year despite me cancelling it. Not happy.”

Helpful Report

Posted 4 years ago

Dear Mr Carrington, we're sorry to find your comments. We would like to request that you contact us so that we can review the renewal of your policy, as we believe there may have been some confusion relating to the automatic renewal setting on your policy. Please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“I did not use this rescue service last year. I was unhappy that I paid more this year having not used the car for months due to covid restrictions. You did not reward my loyalty!”

Helpful Report

Posted 4 years ago

Dear Mrs Jones, we're sorry to find your comments. Please be advised that we always reward loyalty but including a renewal savings within your renewal quote. In order for us to look into why your price had increased, please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“Not sure how I'm supposed to comment on a service I haven't had to use yet. Although 24 hrs later I still haven't received ANY information on how to use the breakdown cover, so at the moment a total waste of money!”

Helpful Report

Posted 4 years ago

Dear Miss Stephens, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. We are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“i took out this rescue plan & paid online only to be called 2 days later to be told they dont cover my camper as its too old! this should have been stopped before I paid... I now have to wait 3 - 5 days for a refund”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments and for any inconvenience caused. Please be assured that your comments will be passed onto the relevant team and any recommendations you have made will be considered for future development. If you have any further questions, please contact our Customer Service Department on 01206 655 000 Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. Best wishes, the startrescue.co.uk Team

Posted 4 years ago

“i have requested two times now for my documents to be sent by post as in previous years. you have used the covid excuse which is becoming par for the course excusing all forms of incompetence. Royal mail and its post men are not complaining,locked down or using any other excuse. I am unable to download documents,a point i have made for the last two years on renewal,i need the paperwork should i have a problem if i am abroad. THE vehicle is maintained tip top and to date i have never had cause to call any service to my car. Breakdown services have enjoyed free money from me for years, all i require is a bit of cooperation from a customer service dept that,s obviously wanting in its function. on my last e-mail i gave clear instructions, either confirm my documents are on the way or cancel my policy and return the money to my account,i will find a company that cares a little more. MR T RAMSHAW.”

Helpful Report

Posted 4 years ago

Dear Mr Ramshaw, we are sorry to find your comments. Please accept our apologies for any confusion caused. Unfortunately at the beginning of the COVID-19 outbreak we encountered delays processing customer postal documentation. During this time we were duly informing customers to ensure they were aware of any delay and advising of alternative ways to obtain their documentation. We would like to reassure you, we have implemented procedures to ensure we can provide postal documentation to all of our customers who are unable to access the Customer Lounge and view, download or email their documents. Your documents should be with you shortly. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Could not renew my breakdown cover, I tried 4 different credit cards to no avail, start rescue did not know why Thier system was faulty !!!!!!”

Helpful Report

Posted 4 years ago

Dear Mr Whitehead, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 4 years ago

“Very confusing renewal process. 1st email- cancelled renewal option due to age of 2nd car. 2nd email- apologised for message. Wrong communication sent to customers. 3rd email -reminder policy expires in 30 days. 4th email- renewal cost £99.44 Next day 5th email- renewal cost £61.64”

Helpful Report

Posted 4 years ago

Dear Mr Winham, we're sorry to find your comments. Please be advised this isn't our normal communication procedure in relation to your renewal process . We understand an email was sent to you on 31/08/2020 to explain that you had received a renewal notice in error, and that a further email with the correct renewal notice will be sent to you within 24 hours. Please accept our apologies for any confusion recently encountered in relation to the renewal quotations emailed to you. If you have any further questions, please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“This is now 1st October and I have still not received the information which was to be posted to me shortly after taking out the policy. I know that times are difficult at the moment but I think I should have received my documents by now.”

Helpful Report

Posted 4 years ago

Dear Mrs Paget. We are sorry to see that you have not yet received your documents. We will endeavour to get these sent to you as soon as possible. As a reminder, your documents are able to view and download online in your Customer Lounge at any time. If you have any further questions, please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“I bought My Start Rescue package because of good reviews and also because of a 15% Top Cash Back bonus. However The Top Cash Back bonus was immediately declined by Start rescue ! Why? This will not encourage my future custom to Start rescue.”

Helpful Report

Posted 4 years ago

Dear Mr Hepple, please be advised that startrescue.co.uk don't have any involvement with Top Cash Back. If you would like to discuss your query, we ask that you contact Top Cash Back directly. We hope this provides some clarification, best wishes the startrescue.co.uk Team.

Posted 4 years ago

“Watch out on mobile phone, cost is tiny red on black and as you choose or deselect it changes. I thought it was 19 pounds but they charged me 38 pounds. I want immediate refund or cancellation.”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“We had no renewal price sent to us so because the car was being scrapped we decided to not update our card details so it would cancel and you have taken the money from the bank so not good.”

Helpful Report

Posted 5 years ago

Dear Ms Escudier, we're sorry to find your comments. It's sound like you may have been signed up to our automatic renewal which may be the reason why the payment was still taken. However, if you would like us to investigate this further and to clarify, please don't hesitate to contact our Customer Services Team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I have had a policy for several years, this renewal my wife's policy with a different company ran out ,so we decided to add her car to my policy. For me bringing more customers to your company ,you charged me £5, even though I asked for her car to be added at renewal. I do not think this is right and am seriously considering not renewing.”

Helpful Report

Posted 5 years ago

Dear Mr Wheatley, we are sorry to find your comments, in order for us to investigate and look into this further we require to speak to you via the telephone. Therefore please don't hesitate to contact a member of our customer services team who will be happy to help. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I did not want this policy this year, took my money without permission”

Helpful Report

Posted 5 years ago

Dear Mr Shortt we are sorry to find your comments. It sounds like you may have enrolled into our automatic renewal protection when you purchased or renewed your policy last. In order for us to clarify this and look into it further we require to speak to you via the telephone, therefore we would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Wasn’t made clear that you are not covered for the first 14 days, cancelled my policy.”

Helpful Report

Posted 5 years ago

Dear Mr Thomas, we are sorry to find your comments. there must be some confusion as all our breakdown policies have a 24 hour inception period. We hope this provides some clarification, however if you require any further information then please don't hesitate to contact a member of our customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I thought l was buying a policy for about £30 and l have been charged nearly double that. I didn't want to pay the excess but it seems to have been processed anyway and l got a shock to see the price l have paid. Can l please have the cover l wanted for £30 which is what l thought l asked for or is this not possible? Christine Cottis”

Helpful Report

Posted 5 years ago

Dear Mrs Cottis, we are sorry to find your comments, in order for us to look into this and to get you the right cover we kindly ask that you contact a member of our customers service team who will be happy to help. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I have one star cover after 10 miles I have to pay extra per mile but you won't tell me how much which makes me suspicious, can you tell me how much or I may have to cancel my policy within the 14 day period ,what happened to transparency ?”

Helpful Report

Posted 5 years ago

Dear Mr Brennan, we are sorry to find your comments. If you are unfortunate enough to experience a breakdown and you would like to be recovered further than 10 miles then we can offer you a pay on use service, the fee is £1.50 per mile on a round trip basis. We are unable to give an exact price as it would depend on where you would like to be recovered to at the time of a breakdown. Alternatively if you would like more information about our policies that cover you nationwide then please don't hesitate to contact a member of our customer service team, they will be happy to go through these options with you. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

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