Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“I was informed that the details of my membership/ policy would be sent to me by email but nothing has come through yet other than this survey. My email address is ok so I assume it is an IT problem”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. The reason for you not receiving your email straight away was due to a technical issue with our third party service, however your email has now gone through to you. We apologise for any inconvenience caused. If you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“I was locked out of my account and when asked told that the I had blocked all Emails from you as an unsafe sender. This was not true and it is a mystery how this email reached me! If this is the case and it has meant that I have lost my customers discount.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“Good breakdown cover, but your call centre staff not friendly or helpful”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“After receiving a renewal reminder email a full 2 months before my membership expired, I decided to go ahead and renew via the link in the email. I went through the payment process, hit and relaxed thinking nothing more of it. It was explained in the website that my payment would be taken two days before the expiration date. Two months later and to my annoyance, my membership expired. The payment I'd thought I made was unsuccessful. Unable to access my account I requested a "callback" to my Home phone number. One day later and you phoned back on my mobile number. It was more luck than judgement I answered it as i assumed it was a nuisance call.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 6 years ago

“I have not found a web browser to display your customer lounge web site properly. have tried chrome, firefox and IE, IE seemed to be almost there, but when i went to download my policy it has a red padlock and message saying call us! if there is a problem you have my email address and telephone number!!! I should not need to be calling you!”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you for taking the time to leave a review. Our website is compatible to multiple browsers. However the situation you encountered in relation to the padlock is a security measure to ensure your personal information remains secure. After investigation we understand you have now entered the customer lounge and have obtained your documentation. The message you viewed for “contact us” is a means for our policy holders to contact us should they have any questions or queries and for a member of our customer service team to contact them when convenient. If we can be of any help please contact Our Customer Service Department. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 we wish you safe motoring for the future, with best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“I am still waiting to receive email confirmation of my purchase, policy documents and reference numbers”

Helpful Report

Posted 6 years ago

“Seemingly Good Product BUT............. I received the documentation yesterday afternoon (02-01-2018). The quality of your written documentation is extremely poor when the ".pdf" files were downloaded into MS Word via "Word 2016". I have as yet not had the time to review this documentation via an ADOBE "pdf" reader but the MS WORD download translation displays a huge amount of mistaken use of mixed up upper and lower case English writing, spelling errors and "column layout" . Perhaps it might be useful to all users if this could be investigated by your administration staff.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time Friday on the telephone to discuss your review, we are glad you were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“Your app won't download to a Windows 10 phone. Phone assistants not able to help. IT person to pone after Bank Hol. Deciding factor to buy was the app.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review, we are aware of current issues at the moment, and are currently looking into routes to resolve this. if you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“You sent me a renewal quote (including a loyalty discount) for the exact same policy that was far more expensive than the new quote I got from your website, I only renewed my policy because it was the best quote (and much cheaper than your renewal quote) I found for what I needed, but I will not renew my policy with your company next year, you are not trustworthy.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are keen to discuss this with you. Please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“Renewed my car breakdown cover on the telephone, even though it was due for auto-renewal, as needed to give new credit card details. Even though I was told all was well and that the cover had been renewed I was not confident as the operator didn't seem to fully know what they were doing. Sure enough, received an email and text a few days later to say that the auto-renewal had failed. Had to ring up and give all the same details and go through all the questions again. Not impressed!”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“Unable to log onto account, will not accept post code, although correct. Unable to access policy. Have spoken on telephone, was promised pdf download on Saturday, has not arrived yet”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“Because I can't get my documents as you don't recognise my postcode”

Helpful Report

Posted 6 years ago

“Couldn't log on to customer lounge. Had to make two calls, eventually got in but could not download policy docs to check what I was covered for.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“i wanted 3 instead 1 refund , to much dowloading I do not know what I have”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“After buying I found out that it did not include roadside repairs (unless paid for). This was not what I expected and I shall not be renewing.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“I have not received any documentation from you despite a phonecall and checking my junk mail. I am very concerned about the cover for my cars now”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“Never received renewal notice”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“Having arranged the insurance and paid online, I expected to receive a confirmatory e-mail with a link to obtain my documents, but no such e-mail arrived.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad the issue has now been resolved. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 6 years ago

“Joined yesterday 20 August and no e-mail etc.received. E-mailed yesterday about this and the only response I have received is this review.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

“I still haven't had the emails through from start. I sent an email saying so, then rang up and was told they would send them through. The only email I've had is this one which proves I have given the correct email, k.porteus@outlook.com The ones requested this morning have not arrived, checked junk folders, nothing.”

Helpful Report

Posted 6 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 6 years ago

Start Rescue Reviews