Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Your app won't download to a Windows 10 phone. Phone assistants not able to help. IT person to pone after Bank Hol. Deciding factor to buy was the app.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review, we are aware of current issues at the moment, and are currently looking into routes to resolve this. if you would like to discuss anything further, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“You sent me a renewal quote (including a loyalty discount) for the exact same policy that was far more expensive than the new quote I got from your website, I only renewed my policy because it was the best quote (and much cheaper than your renewal quote) I found for what I needed, but I will not renew my policy with your company next year, you are not trustworthy.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are keen to discuss this with you. Please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Renewed my car breakdown cover on the telephone, even though it was due for auto-renewal, as needed to give new credit card details. Even though I was told all was well and that the cover had been renewed I was not confident as the operator didn't seem to fully know what they were doing. Sure enough, received an email and text a few days later to say that the auto-renewal had failed. Had to ring up and give all the same details and go through all the questions again. Not impressed!”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Unable to log onto account, will not accept post code, although correct. Unable to access policy. Have spoken on telephone, was promised pdf download on Saturday, has not arrived yet”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Because I can't get my documents as you don't recognise my postcode”

Helpful Report

Posted 7 years ago

“Couldn't log on to customer lounge. Had to make two calls, eventually got in but could not download policy docs to check what I was covered for.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“i wanted 3 instead 1 refund , to much dowloading I do not know what I have”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“After buying I found out that it did not include roadside repairs (unless paid for). This was not what I expected and I shall not be renewing.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I have not received any documentation from you despite a phonecall and checking my junk mail. I am very concerned about the cover for my cars now”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Never received renewal notice”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Having arranged the insurance and paid online, I expected to receive a confirmatory e-mail with a link to obtain my documents, but no such e-mail arrived.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad the issue has now been resolved. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“Joined yesterday 20 August and no e-mail etc.received. E-mailed yesterday about this and the only response I have received is this review.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“I still haven't had the emails through from start. I sent an email saying so, then rang up and was told they would send them through. The only email I've had is this one which proves I have given the correct email, k.porteus@outlook.com The ones requested this morning have not arrived, checked junk folders, nothing.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“I signed up for road recovery yesterday , i have still nit recieved my conformation email and when i callef customer care the girl was very unprofessional .”

Helpful Report

Posted 7 years ago

“So far I have received no indication that my cover exists apart from my making a successful payment and receiving your questionnaire. Please tell me if I will receive confirmation of cover either by post or email. Will I get instruction on what to do if I require your services? Otherwise the cover you offer is competively priced and you have good customer satisfaction which is why I chose Startrescue.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“I have had no documents sent to me since paying insurance”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“took two phone calls to find what cover I had”

Helpful Report

Posted 7 years ago

“I found the software and mobile app was not easy to navigate. Also the 'STAR' system you use for policy details/terms and conditions was not very clear. I purchased the basic priced package and not too sure exactly what is covered. for instance i had to phone your customer services to ensure it was the car that was covered and not just the policy holder.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 7 years ago

“you sent me a renewal, stating that you were giving me a loyalty discount, but it was cheaper to start a new policy. Misrepresentation even if not proveable as a fraud. One of the worst examples of companies shooting themselves in the foot, in search of even greater profits. No wonder this country is in such a dire state.”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

We are sorry to hear of your dissatisfaction with the renewal quote provided. We have since investigated this matter and from our records it appears the vehicles differ from policy to policy, as such different quotes would have been provided for the renewal and for your new policy. With this in mind it may have been the vehicle was not changed over on the original policy, if a new vehicle was purchased. As such the renewal quote provided was for the original vehicle cover was purchased for. We have recently attempted to contact you to discuss this further, however, understand you were unable to speak at the time we will as requested reschedule for Monday as discussed. Best wishes startrescue.co.uk

Posted 7 years ago

“The App doesn't work”

Helpful Report

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

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