Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“you have taken the fee for 2021 with out prewarning of the fee this is not aceptable and i will not be using you again.”

Helpful Report

Posted 4 years ago

Dear Mr Etherington, we apologise for any confusion caused. Please be assured that we always take the renewal payment up to two days prior to the renewal date. We would like to confirm that the payment taken was for your policy renewal this year. In order to do so please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Tried to contact the company three times to arrange payment or on line which all failed”

Helpful Report

Posted 4 years ago

Dear Mr Howarth. we are sorry to find your comments and to see that you've experienced some difficulty in trying to contact us. For future reference, please find below our contact numbers and additional ways to contact us: - Email us at customerservices@startrescue.co.uk - Contact us via our Contact Form on our website, startrescue.co.uk - Chat with us using our Live Chat Service on our website startrescue.co.uk - Call our Customer Services Department on 01206 655 000 or 0333 320 0975 Please be advised that we are open 7 days a week, Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Renewal price increased by 50% though had made no claims. Real hassel over the phone to get any reduction. After putting the phone down an offer was made to reduce the increase by 25%. Thre was no need for this. Poor customer service”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. In order for us to ensure that the necessary training is provided, we would like to request that you contact us so that this can be investigated further. We are sorry to see that you were dissatisfied with your original renewal price this year, however we are pleased to see that you received a further discount on top of your renewal savings, to reward your loyalty to us. To confirm, startrescue.co.uk policies are not effected by claims, which means that if you were to make a claim, your renewal price would not be affected the next year. If you have any further questions please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“My card details failed to through on-line so had to ring. Had to listen to a whole of legal blurb before same card details taken again which worked”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments and to see that you have experienced some difficulties with your transaction online. If you would like us to investigate further, please don't hesitate to contact a member of our Customer Service Team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Whilst I have not used the service (fortunately no need), the offering meets my expectations. At renewal I was annoyed to see that the automatic process had been completed 2 DAYS before the due date and that I had to accept it. I had called at 08h30 to question the significant increase in premium 38.5% (this within the stated office hours but was told that the office wasn't open until 09h00). When speaking to the agent I was simply told that 'there had been a SMALL INCREASE IN EUROPEAN COVER which clearly didn't accord with the LARGE INCREASE in premium. I thought the agent could have been a little more helpful but I found the 'chat' quite abrupt to be perfectly honest. We look to shop around next year as we have three cars to cover.”

Helpful Report

Posted 4 years ago

Dear Mr Watson, We are sorry to find your comments. Please be advised payment is taken up to 2 days prior to the renewal date, and customers are informed of this via email. Please also be advised that due to Covid 19 we are taking precautionary measures and are therefore operating on reduced staffing and working hours, this is confirmed in our message on our automated recording when you call into the customer services department. We are sorry to see that you are dissatisfied with your renewal premium this year and ask that you please contact the customer services department in order for us to see if there is anything further we can do for you in regards to the price. We would also like to look into the service you received when contacting us and therefore would be grateful if you could contact us in order for us to investigate further. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I was unable to renew online because my various cards were all rejected at checkout. I had to do it by phone which is very difficult for me because of my hearing loss. I have no idea how much the phone call cost me as the call rate was not notified to me and it took a long time. The first call was made by SR but had to be abandoned because I could not hear well enough. I rang back. Given that I was renewing for the same car the extensive questioning seemed unnecessary.”

Helpful Report

Posted 4 years ago

Dear Mr Johnson, we are sorry to find your comments. Please be advised all of our contact numbers to reach the customer services department are free. Please also be advised you can contact us via the contact form or via our live chat facility through our website. We hope this provides some clarification. however if you do have any further questions or queries then please do not hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 4 years ago

“The renewal was declined and I was given a link to the website which did not allow me to update the payment method. I tried phoning but gave up after being on hold for 15 minutes. Eventually Start phoned me.”

Helpful Report

Posted 4 years ago

Dear Mr Hatcher, we are sorry to see you experienced some difficulty in trying to update your card details. As I can see from your comments we called you back so we hope all has been resolved. If however there is anything else we can help with, please don't hesitate to contact a member of our customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Applied and money went immediately out of my account and no confirmation email! 2 phone calls and a live chat later still nothing... but they have managed to send me a review email :)))”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you, sometimes our emails can be redirected to the spam or junk folders. We ask that you please check these folders, and if you have still been unable to locate your email then please contact us so we can look into this further for you. Therefore please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“The sales service i found was very helpful. I hope the rescue service is as good.”

Helpful Report

Posted 4 years ago

“Whilst I am satisfied so far You must accept that this somethong I hope I never need to use . So until I do I cannot give a true answer. So lets hope this continues !!!!”

Helpful Report

Posted 4 years ago

“Why do you have to automatically put the price up and take payment with out my consent. If your going to increase policy price , at least have the courtesy to phone me and discuss please !”

Helpful Report

Posted 4 years ago

Dear Mr Fry, we are sorry to find your comments, We would like to look into this further as we always ensure we inform our customers of their renewal premium well in advance, therefore please don't hesitate to contact a member of the customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“GDPR prohibits unsolicited e-mails and phone calls so was I pestered by so many messages? Documents sent had wrong registeation number. Nobody bothered to call me back after online request. Very shoddy.”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, Thank you for bringing your concerns to our attention, we are very sorry to hear about your experience with us. At startrescue.co.uk we value all customer feedback and we would welcome the opportunity to discuss this in more detail. Therefore please don't hesitate to contact a member of our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“When I saw the Which report on car rescue I was impressed, particularly when compared with the R.A.C both in terms of cost and quality of service”

Helpful Report

Posted 5 years ago

“Really hard to sort out changing payment details online”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Was very difficult to renew cover”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“My annual premium has risen nearly £20 to £52 if I had cancelled and renewed according to the website I would have paid £38 also I have contacted Start Rescue and as yet have had no reply needless to say I am not very happy”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, although its most likely the case that you vehicle has gone into the next age category resulting in a higher premium this year. therefore to clarify this we would be grateful if you could contact a member of the Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I feel I should have had a email at least 2 weeks before the renewal date .”

Helpful Report

Posted 5 years ago

Dear Mr Knight, please be advised we remind all customers of their renewal 30 days prior to the policy renewal date, If however on this occasion you feel this has not happened then please don't hesitate to contact us so we can investigate this further. Our customer service department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“price under comparison site was £7.75 cheaper but you would not honour this and as an elderly lady that would have meant a lot I did take out the insurance because I was too tired to do otherwise”

Helpful Report

Posted 5 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments, without looking into your policy we are unable to confirm as to why you were able to find it cheaper online, in order for us to investigate this further please do not hesitate to contact our customer service department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“Cannot log in however hard I try. Message says ‘session expired’ every time I have changed password but still the same I cannot view any docs”

Helpful Report

Posted 5 years ago

Dear Mrs Bower, we are sorry to see you are having difficulties. In order for us to try and help you determine what the problem is we ask that you contact us. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 5 years ago

“I did not opt for automatic renewal, nor do I want Start to hold my credit card details.”

Helpful Report

Posted 5 years ago

Dear Mr Lai, we are sorry to find your comments. In order for us to look into this further we require to speak to you via the telephone and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we

Posted 5 years ago

Start Rescue Reviews