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Start Rescue Reviews

4.7 Rating 57,048 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

Visit Website

Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Start Rescue 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really hard to sort out changing payment details online”

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Was very difficult to renew cover”

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry for any difficulties you have encountered, we hope all has been resolved, however if you need any assistance at all then please don't hesitate to contact a member of the customer services team who would be happy to assist you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“My annual premium has risen nearly £20 to £52 if I had cancelled and renewed according to the website I would have paid £38 also I have contacted Start Rescue and as yet have had no reply needless to say I am not very happy”

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, although its most likely the case that you vehicle has gone into the next age category resulting in a higher premium this year. therefore to clarify this we would be grateful if you could contact a member of the Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“I feel I should have had a email at least 2 weeks before the renewal date .”

Posted 3 years ago

Dear Mr Knight, please be advised we remind all customers of their renewal 30 days prior to the policy renewal date, If however on this occasion you feel this has not happened then please don't hesitate to contact us so we can investigate this further. Our customer service department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“price under comparison site was £7.75 cheaper but you would not honour this and as an elderly lady that would have meant a lot I did take out the insurance because I was too tired to do otherwise”

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments, without looking into your policy we are unable to confirm as to why you were able to find it cheaper online, in order for us to investigate this further please do not hesitate to contact our customer service department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Cannot log in however hard I try. Message says ‘session expired’ every time I have changed password but still the same I cannot view any docs”

Posted 3 years ago

Dear Mrs Bower, we are sorry to see you are having difficulties. In order for us to try and help you determine what the problem is we ask that you contact us. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“I did not opt for automatic renewal, nor do I want Start to hold my credit card details.”

Posted 3 years ago

Dear Mr Lai, we are sorry to find your comments. In order for us to look into this further we require to speak to you via the telephone and would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we

Posted 3 years ago

“I have not used the service so cannot review that but my review reflects the ridiculous price increase. I'm not happy but right now I am not able to shop around and get a better deal so will have to roll with the auto renewal this year however I would be recomending Start rescue to friends anymore. Not a happy customer really.”

Posted 4 years ago

Dear Mr Hodges, we are sorry to find your comments. Please be advised our policies are priced based on the age of the vehicle, it may be the case that this year your vehicle has entered the next age category, please see a list of our age categorises, 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. We would also like this opportunity to remind you that we always reward our loyal customers by ensuring they pay less at the renewal stage than if you took out a new policy with us. If you would like any further clarification on any of the above then please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 3 years ago

“Tried to pay online which was acceptable then 2 days before the policy starts I got an email stating my card was out of date......how could it have been when I inputted the details??? Ended up having to phone to renew”

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments, and for any inconvenience caused when trying to renew your policy. We would be grateful if you could contact us so we can look into this further. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Plenty of notice of renewal advising that it had gone up 45%!! Emailed and asked for a revised quote given had cover for 3 years and no claims. Got an answer on the renewal date, took £9.00 off.”

Posted 4 years ago

Dear startrescue.co.uk customer, Please be advised there could be a few reasons why your policy has gone up this year, if you would like further clarification on this then please do not hesitate to contact us. We always reward our loyal customers by ensuring they pay less at renewal than what you would for a new policy, however we are glad to see on this occasion we were able to reduce your quote further for you. if you have any further questions or queries then please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Cheap but poor service when you call them out. My only single experience was I waited over 4 hours after initially being told less than 1 hour. I was then put on a truck and taken home as they could fix it!”

Posted 4 years ago

Dear Mr Johnson we are sorry to find your comments. We always aims to have a recovery operator with customers in 60 minutes,, however this does depend on local circumstances in the area and traffic. We are sorry on the occasion that you broke down this did not occur, and only hope it was explained to you as to why you had to wait the time you did. If however you would like this investigated further then please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I cancelled this”

Posted 4 years ago

“Renewal information never received via email and I only got a text 14 days ago otherwise I wouldnt have known. I even tried resetting my password, but that link never came through. I therefore have no way of accessing my account online. Perhaps posting renewals like you used to would be helpful”

Posted 4 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you, sometimes our emails can be redirected to the spam or junk folders. We ask that you please check these folders, and if you have still been unable to locate your emails then please contact us so we can look into this further, and also for us to check that we hold the correct email address for you. Therefore please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“firstly when money goes onto the website and wants to sign in if you have two cars in the household which many people do you’re not sure what to do because it only gives you space for one numberplate. There is no Square which says if you wish to register more than one car. So I dealt with this on the phone with a member of your staff who handled it very well the problem we then had was to pay. I was passed over to the accounts and my card number darling it on on the phone was not excepted we then tried on a different phone line it was still not excepted I was told I would have to do the whole thing online but the above problem would come up again or call back and do the whole thing again the problem was not mine it was the system would not accept my card in the end I was passed to another accounts person, Where my number went in perfectly so the first ladies machine was at fault but I was handed the responsibility of doing all the work again”

Posted 4 years ago

Dear Mr Bell-Jones we're sorry to hear of the difficulties you encountered with our website, please be advised if a customer chooses to purchase cover for more than one vehicle our system has been developed with this in mind. however firstly the customer must submit the first vehicles details and choose the level of cover required. Once the first vehicle has been submitted, a second, third etc vehicle can be entered. We hope this provides some clarification, We would also like to apologise for any issues encountered when payment was requested in office, we understand this may have been frustrating, an error could have been encountered from the incorrect information entered due to connection issues. please be advised we appreciated your patience during the payment process. if you have any further questions or queries please do not hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“You have asked me to comment on the joining process. So far that has not worked well. I was promised an email within minutes of joining. No such email arrived. I have advised Customer Services but so far no reaction. I hope this is not typical of the breakdown service. You clearly have my email address as you asked me for this review.”

Posted 4 years ago

Dear Mr Townsend, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“I was informed that the renewal would be taken from my account on the 28th but it was taken on the 26th - I have to budget for these things so please take the premium when stated and not an arbitrary earlier date”

Posted 4 years ago

Dear Mr Spencer, for clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email. If for any reason you have been informed differently we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service team Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 4 years ago

“Premium increase of 18% inflation @ 1.7%”

Posted 4 years ago

Dear Mr Carroll, Please be advised we do our upmost to reward our loyal customers by ensuring they can renew at a cheaper rate compared to purchasing a brand new policy. As a result of our premiums being based on the age of the vehicle you may find that during the course of many polices with us your premium may increase due to the age of the vehicle requiring a higher premium to cover. Additionally if you have changed your vehicle throughout your time with us, you may find that the premium increase is due to the age of the vehicle.

Posted 4 years ago

“sorry but the only time I have had to use your service I was disappointed the operator did not try to rectify the small repair had to get someone else to fix a really small repair hopefully I do not have to use your service but in the case I have to I hope for a better service ,”

Posted 4 years ago

Dear Mrs Dawson, we are sorry to see the service you received did not meet your expectations. we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Not used them as a service yet but the charge increases every year”

Posted 4 years ago

“Only given 2 stars due to the low price but you get what you pay for. I had pre booked the recovery of my car for 10:30am the morning after i broke down.. i received a text at 9am from STARTRESCUE saying that the recovery crew were on their way (third party), I called them up to ask if this was correct as I had booked it for 10:30, they confirmed that it was correct and i should make my way to the cars location. So i took a taxi to where i left my car and waited... nobody came but at about 10:30 i received a call from the third party recovery crew saying they were setting off from their last job and will arrive within 20 mins... i told them about the text i received stating they were setting off at 9am.. they denied any knowledge about the text. I then called up start rescue to which they basically said sorry and that was it.. Told to arrive at my car for 9ish even though i booked a recovery for 10:30, they eventually showed up at around 11”

Posted 4 years ago

Dear Mr Clark, we are sorry to find your comments, and to see your pre booked assistance didn't go to plan. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

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Start Rescue is rated 4.7 based on 57,048 reviews