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Start Rescue Reviews

4.7 Rating 57,160 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

Visit Website

Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Start Rescue 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for an e mail to check my documents”

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk team.

Posted 7 years ago

“Can't really say I've I've not received any documents from you despite contacting you on several occasions. You need to do better.”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Found the exact cover I needed for my bike trip and paid. After payment told there is a problem and for me to contact them on a number. Phone number and informed there is a 7p a minute charge?? Emailed requesting a call back. So far nothing. Won't use again.”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Everything went well until it said they would send me an email to complete the transaction and set up an account -but no email has arrived”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 7 years ago

“The £25 excess was not mentioned. Other providers make it clear from the start. I discovered it lower down in the detail NOT in the summary or during the purchasing process. Am considering other providers and taking advantage of cooling off period. Very disappointed in your lack of clarity up front.”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Would like to print off my cover, how is it done?”

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“The policy documents e.mailed to me were for the wrong car, this being my other car which I arranged cover for in March 2017.”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“Our recovery guy tested our car, which had a flat battery and an active immobiliser. Although very professional and polite, he recommended that the car was not fixable and that it would ideally need to be taken to a Ford garage and a diagnostic (costing £80) the bare minimum required. After 10 mins of Googling the problem, I found the solution to what is apparently a fairly common problem and solved it easily by disconnecting the battery for a couple of hours, reconnecting and resetting the immobiliser. It is disappointing that an experienced engineer was not able to provide this easily sourced information and had we followed his advice, would have been unnecessarily out of pocket by at least £80.”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 7 years ago

“Rescue is fab I have 4 family cars covered, just problems with trying to renew as customer service was rubbish when getting discount the lady would not listen to me whe I tried to explain.So went online and did it myself.”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 7 years ago

“I've been sent this review the day after I signed-up. I therefore have only the sign up process to go on; there were some issues with the iPhone App, where there are no labels on the 2 fields that require customer data, meaning many people, (according to the reviews on the App Store) are unable, at least initially, to figure out how to register with the app due to this issue. Similarly, when seeking, on the main website, to download my new documentation, there's nothing to tell you that you need, in the 'Customer Lounge' (?) to click on the START number to get to your own data; I had to ring up to find this out. Both issues would have been avoided if the relevant areas had been labeled to guide customers who have never seen the site before. Again, as this is only the day after I signed-up, it seems a bit soon to be asking how it's gone!”

Posted 7 years ago

Dear startrescue.co.uk customer, thank you very much for taking the time earlier on the telephone to discuss your review, we are glad we were able to resolve the issue. If there are any other areas where we can help you, then please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“i have set up my policy and paid for it, when doing this it stated that i would recieve an e-mail so that i can register to view my documents. i have still not recieved this.”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 7 years ago

“You have asked me to rate the service when my contract does not begin till 21 May.”

Posted 7 years ago

“5% discount code showing on next day after I had joined?”

Posted 7 years ago

Dear startrescue.co.uk customer, we tried to contact you today to discuss your review and we were sorry we missed you. We are very keen to discuss any issues you may have and therefore, please don’t hesitate to contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 7 years ago

“I havent been given any information about my policy or a breakdown contact number”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 7 years ago

“Other than the price being reasonable, I have not received any log in details for my online account or paperwork for my policy. I currently have no proof of my breakdown. I was told to use yourselves by word of mouth however I am not happy with the service I have received hey”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails may have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for Hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 7 years ago

“still waiting to receive e-mail confirming details of policy. Have already requested this but so far no response . I can only assume that I will be covered if help is needed , from 26/03/17.”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you. Occasionally, emails may be re-directed to spam/junk folders, especially for hotmail users and affiliated email accounts. Please check your spam/junk folders and if our emails are not there, we would ask that you contact our Customer Services Team on 01206 655 000 Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 7 years ago

“I only joined today !!! How am i supposed to review your company after 12 hours !!!”

Posted 7 years ago

“do not offer refund for unused time after selling our car !!”

Posted 7 years ago

“If I had received a confirmation I would have given more stars since taking my payment received nothing confirming its all done through”

Posted 7 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk team.

Posted 7 years ago

“My new policy had a 28% increase I had to beg for a reduction still 15% higher than last year, I may change next year where is the loyalty from Start Rescue ?”

Posted 7 years ago

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Start Rescue is rated 4.7 based on 57,160 reviews