My car specifications were showing up incorrect in the system. I had this issue the last time I tried to renew my cover and it was resolved within 15mins. This time round as I tried to explain that the issue had occurred before I found the caller to be quite rude, I spoke with her for 20mins then had to wait for other supervisors to be involved and call me back. I didn't receive a call back that day, so I had to phone back to chase and I was told that yes my cars specs were wrong and I could receive cover. I found the whole process to be quite long and rude, especially in comparison to how the same issue had been resolved the previous year. I also asked to speak with a superior about my experience as I don't want this to happen again, I was told no one was available to speak to and that a request would be made for a call back. It's been 5 days and I still haven't received that call.