After receiving a renewal reminder email a full 2 months before my membership expired, I decided to go ahead and renew via the link in the email. I went through the payment process, hit and relaxed thinking nothing more of it. It was explained in the website that my payment would be taken two days before the expiration date. Two months later and to my annoyance, my membership expired. The payment I'd thought I made was unsuccessful. Unable to access my account I requested a "callback" to my Home phone number. One day later and you phoned back on my mobile number. It was more luck than judgement I answered it as i assumed it was a nuisance call.