Thanks for taking the time to provide us with positive feedback. We are 2 mums who run the business around our kids and so find feedback really useful. We are delighted that you think our our communication and dispatch time was excellent :)
Unfortunately some labels have print on and so you have to stamp over the top but the name should still be visible. We also stamp the fabric itself e.g. on the collar so it's easy for a child to identify their own clothes.
I'm afraid we can't guarantee that the ink lasts on plastic as different plastic manufacturers use different coatings. It really is hit and miss with plastic and we are very open and honest about that. It's on our FAQ's too. I'm sorry it didn't work in your sons glasses.
Best regards
Francesca
Many thanks for your feedback on Feefo. We are a very small company run by 2 mums and so appreciate any feedback we receive.
We are really disappointed with your feedback. We have emailed you to try and resolve your issue but haven't heard back from you.
Please could I ask you to send a photo of any stamped items so that I can investigate for you and sort out as soon as possible. The ink has been independently tested by a laboratory and should last up to 50 washed on most fabrics (not wool or anything teflon coated).
Please could you let me know how you think we could improve our service. We pride ourselves on our customer service so any feedback would be much appreciated. Were you disappointed with something in particular eg delivery, etc?
Best regards
Francesca
