Thank you Lindsey!
It's so lovely to receive a fantastic Stamptastic review. Our customers are the BEST!
We do pride ourselves in our customer service so delighted that you feel that we still have the personal touch even though we have grown over the past 4 years.
Best regards
Francesca
“Excellent product. Effective, convenient way of labelling all kids' belongings. Saved hours of ironing, looking for/ordering new name labels etc. First rate service too.”
Thanks for providing us with a positive review!
The ink is more expensive than craft ink as it's wash proof up to 50 washes on most fabrics.
We have tried to price it as competitively as we can and although may seem pricey it will last 2-3 years and provide over 2000 impressions so works out at 1p per stamp :)
Thanks again for taking the time to provide us with feedback.
Best regards
Francesca
Many thanks for your feedback on Feefo. We are a very small company run by 2 mums and so appreciate any feedback we receive.
We hope you received our email which we sent the following day after receiving your feedback.
We are really sorry that you thought that the product and service was poor.
We agree that our website isn't great which is why we have just spent a small fortune on getting a new one done! It should be ready by Christmas, it's a shame it couldn't be ready for the summer but we are waiting on our website people. I hope you like our new website when it is ready!!
I notice that you did manage to order in the end which is great news.
Could I please ask why you thought the product was poor? If you would like a refund do please let us know.
Looking forward to hearing from you.
Best regards
Francesca
