Thanks for your feedback. I'm so sorry that your order hasn't arrived. We dispatched your order on 25th August. This summer we sent out thousands of orders and unfortunately we are dependent on Royal Mail delivering them safely. On the very odd occasion we do get orders go missing this way and unfortunately yours was one of them. I'm so sorry. It's incredibly frustrating for us too as we pride ourselves in our excellent product and service!
Did you ask for a refund or email us to let us know it hadn't arrived? Obviously we can only give you a refund if you tell us it hasn't arrived, otherwise we assume you received your order and are happy stamping.
We have since been in email contact and we have arranged for another set to be sent to you free of charge. It was dispatched on the 28th first class and you should have received it now (if Royal Mail are doing their job properly!)
We are so sorry that your original order dod not arrive but hope you enjoy stamping with your new set!
Best regards
Francesca
Thank you so much for your lovely Stamptastic review.
We are mums too and are delighted that we are making other mums happy!
Thanks for telling your friends too :)
