“Stanp has rubbed off a water bottle and is already fading off socks after just two washes. Don't like the way some of the edges of the stamp gets ink on it and other bits don't - either have a border round the name or not. No holder provided to store and inky stamp either.”
Many thanks for your feedback on Feefo. We are a very small company run by 2 mums and so appreciate any feedback we receive.
We have since been in email contact to try and resolve your concerns.
I'm afraid we can't guarantee that the ink lasts on plastic as different plastic manufacturers use different coatings. It really is hit and miss with plastic and we are very open and honest about that. It's on our FAQ's too. We do have many customers who use the ink on water bottles but I'm really sorry it didn't work in your case.
We had an independent laboratory carry out a colour fastness test designed to assess the extent to which the colour of the ink fades on textiles. The test method used is BS EN ISO 105-C06:2010 using the 40°C multiple wash cycle option. The ink passed the test up to 50 washes. There will always be fading in the first few washes but if you wish to bear with us then I think you will find that the name is still there after 50 washes. Unfortunately the ink doesn't work well on wool (are the socks you stamped wool?) or socks because of the weave of the material. Have you stamped any other items of school uniform?
I'm afraid we don't provide a storage option as it would increase the packaging and postage costs which we would then have to pass on to the customer. Many customers just pop theirs in their kitchen drawer or indeed in the envelope it was supplied in. This is the first time someone has commented on this so I will definitely mention this to my colleague and see if there is anything we can do in future.
OK, so the socks, I really can't explain why one looks so much better than the other. In fact I am surprised the one sock looks that good because typically socks are very difficult to stamp because of the stretchy weave of the material.
I'm not sure why the stamps are showing a border, this certainly shouldn't happen. Not sure if it is because you are stamping on an uneven surface or slightly rolling when you stamp. Anyhow, I have arranged to have another one sent to you and hopefully that one won't give you the border. Do please let me know how you get on with it.
Best regards
Francesca
Thank you for taking the time to provide us with feedback. We are a small company and run it part time around our children so know how important customer feedback and service is.
We have since been in email contact to try and help you.
Thanks so much for sending the photos that really does help.
It looks like you have stamped socks and tights which unfortunately are very difficult to stamp due to the stretchy weave of the fabric. The ink does work much better on the labels. Unfortunately we can't guarantee that the stamp will fit on a label due to varying sizes of labels and differing lengths of names. I'm sorry that the name you ordered doesn't fit on many labels. We do offer different fonts and sizes so that customers can choose the one that they think best fits their labels.
I have offered to make you a stamp in a smaller font free of charge. Please do let me know if you would like us to do this for you.
I'm afraid the ink won't work on dark fabrics-sorry :( We are working on a white ink but it coming out gloopy like tippex and makes the stamp all yucky.
I think we have both worked out that the reason that the ink is fading is because you are using a stain remover in your wash. We are having a new website built and so will now ensure that we put in the FAQ's that if you use stain remover it won't work! I would love to know how you find the ink if you wash without stain remover. I hope that you would be really happy with us!
Thanks again for your feedback. It really is extremely useful.
Best regards
Francesca
