Many thanks for your feedback on Feefo. We are a very small company run by 2 mums and so appreciate any feedback we receive.
We hope you received our email that we sent on the same day that you provided feefo to try and address your concerns.
We are delighted that you thought our service was good but really sorry that you thought that the product was poor.
I'm afraid we don't guarantee that the ink lasts on plastic as different plastic manufacturers use different coatings. It really is hit and miss with plastic and we are very open and honest about that.
We have offered a full refund but yet to hear back from you.
Best regards
Francesca
