“Product was very poorly made and customer service helpline wasn't very helpful got stuck with a purchase that was no good and couldn't even get my money back would never recommend all use them again”
“I’ve used the product before and loved it and delivery was prompt. However, this time around I’ve been really disappointed with the delivery. Ordered the stamp 2 weeks ago and still haven’t received it and I need it before Monday. This review is based on deliver rather than the product.”
Thanks for your feedback. I'm so sorry that your order hasn't arrived. We dispatched your order on 25th August. This summer we sent out thousands of orders and unfortunately we are dependent on Royal Mail delivering them safely. On the very odd occasion we do get orders go missing this way and unfortunately yours was one of them. I'm so sorry. It's incredibly frustrating for us too as we pride ourselves in our excellent product and service!
Did you ask for a refund or email us to let us know it hadn't arrived? Obviously we can only give you a refund if you tell us it hasn't arrived, otherwise we assume you received your order and are happy stamping.
We have since been in email contact and we have arranged for another set to be sent to you free of charge. It was dispatched on the 28th first class and you should have received it now (if Royal Mail are doing their job properly!)
We are so sorry that your original order dod not arrive but hope you enjoy stamping with your new set!
Best regards
Francesca
“I have spent over ?20 for Ink and stamp. I expect it to be permanent stamp on children school stuff. Ink work well with cloth but not on plastics. All the stamps on lunch box, bottles, rulers were fade off. such a waste of money. If I knew that before I would not buy this product at all.”
Hello
Thank you for taking the time to provide us with feedback. We are a small company run by 2 mums and rely on the feedback of our customers to make improvements so we really appreciate any feedback given :)
I noticed that you gave us a 1 star for service. We work incredibly hard to dispatch all orders as quickly as possible and take great efforts to respond to emails, telephone calls, live chat and facebook messages as quickly as possible. I would be ever so grateful if you could please let me know your suggestions for how we can improve our service and I will discuss these with Emma.
I am afraid that we can't and don''t guarantee that the ink works on plastic, this is because different plastic manufacturers use different coatings.
Some customers report great results on plastic whilst others not. For best results we recommend stamping on care labels on school uniform.
The ink will last 50 washes on care labels. Please can you let me know how the ink has lasted on your care labels, if you have experienced any problems please do feel free to let me know and I will be happy to investigate further for you.
I have offered a refund as you are within your returns period but not heard back from you.
Best wishes
Francesca
Hi
We've been in touch via email and I am really pleased that you were happy with our service :)
If you are kindly able to re rate our service I would be ever so grateful.
Best wishes
Francesca
