Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.13

4.1 Rating 301 Reviews

77 %

of reviewers recommend Snuz

4.1

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Write Your review

Tell us how Snuz made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Easy replacement parts. Great and quick service xx”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Great service and loved the sleeping bags”

Helpful Report

Posted 1 year ago

“Quick delivery of spare screws.”

Helpful Report

Posted 1 year ago

“Love Snuz grobags so well made, love the zip for nappy change and lovely designs too.”

Helpful Report

Posted 1 year ago

“We were not sure which unit we had so oreder the dpole to find out it s too short. It would have helped if the dimensions were in the description. Due to its cost not worth returning so having a local company make the modifcation or a pole made”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We do sell a range of spare parts on our website for each model SnuzPod that we have sold as the parts do differ between the different models. We do have a free UK returns service so please get in touch with our Customer Care Team on direct@snuz.co.uk and this can be processed for you. Best wishes, Snuz CS Team

Posted 1 year ago

“Snuz are our favourite sleeping bags for our baby. They are really good quality, a lovely thickness and have lots more room inside them for our baby to move around and stretch out compared to other brands such as Tomee Tipee which we find to be quite restrictive.”

Helpful Report

Posted 1 year ago

“This is the second snuz pod I have bought recently and my daughters say they are fantastic, being right next to there beds.”

Helpful Report

Posted 1 year ago

“Wrong order (my fault!) I bought the wrong mattress for a Snuz pod 2 when I have a Snuz pod 3. Despite it being the September bank holiday weekend (& not expecting any response), customer services refunded me immediately and cancelled my order. Very speedy customer service.”

Helpful Report

Posted 1 year ago

“Great products, easy to find what you need and all arrived quickly. No complaints.”

Helpful Report

Posted 1 year ago

“My partner lives this product. Would highly recommend”

Helpful Report

Posted 1 year ago

“Great item at a very fair price”

Helpful Report

Posted 1 year ago

“My order is stuck somewhere in Tennessee and has been since the 15th. This happen before when my order came from scandiborn but at least I could email them I have nothing and the order should of been delivered. I hate FedEx not reliable . Please find my order”

Helpful Report

Posted 1 year ago

Hi Tracy, Thank you for taking the time to share your feedback. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand the disappointment that this has caused you. Please email our Customer Care Team on direct@snuz.co.uk and they can review this further for you. Best wishes, Snuz CS Team

Posted 1 year ago

“I ordered some crib sheets. The order was processed very quickly and I received it in a few days. The product is very good quality I would recommend.”

Helpful Report

Posted 1 year ago

“Great product and delivery”

Helpful Report

Posted 1 year ago

“Haven’t had my parcel arrive but been asked for a review??”

Helpful Report

Posted 1 year ago

Hi Craig, Thank you for leaving us a review. I am so sorry to hear that you haven't received your order, I do understand the disappointment that this has caused. Please email our Customer Care Team on direct@snuz.co.uk who can look into this further to provide you with a resolution. Best wishes, Snuz CS Team

Posted 1 year ago

“I haven't seen the products yet but I know I will be happy. It is the import fees to Ireland that I am shocked by. My goods were 145 euro and I paid 45 euro in imports? My email address is niamhinisoirr@hotmail.com”

Helpful Report

Posted 1 year ago

Hi Niamh, Thank you for leaving us a review. I am so sorry for the disappointment in the custom charges requested by the Courier. Due to Brexit, all orders delivered outside of the UK will encounter additional customs duties and taxes. Sadly these additional charges are outside of our control. We do try and make this as clear as possible on our website at the point of sale to try and reduce any disappointment caused. If you do have any further queries or concerns, please contact our Customer Care Department on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 1 year ago

“Liv was very helpful and offered great customer service.”

Helpful Report

Posted 1 year ago

“Love this product! My baby dose not like to be swaddled but gets cold very easily. The sleeping bag keep her nice and warm but give her freedom to wriggle when she wants to. Very good quality and the opening is very useful for night time changes to not disturb my baby as much.”

Helpful Report

Posted 1 year ago

“Ordered some toddler rails as baby was falling out of bed and waking us up. Paid for next day delivery.......nothing showed up. Called customer services said had been despatched but no delivery info. Offered to refund delivery charge and said would call back later to let me know where parcel was......no refund, no contact and 5 days later no product!”

Helpful Report

Posted 1 year ago

Hi Nicole, Thank you for leaving us a review. I am so sorry to hear that you have experienced a problem with the delivery of your order, I do understand how disappointing this is for you. If you haven't received your order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 1 year ago

“The mattress on the snuzpod4 is too thin. I have had to place a blanket underneath the mattress for my baby to sleep on it without feeling the frame underneath I have ordered the Surface Air mattress which is the thicker option not included with the cot. This has cost me £45 and I have yet to receive any delivery or tracking information for the item- I ordered it 5 days ago.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for sharing your feedback. I am so sorry to hear that you are disappointed with the item that you have received. I do want to reassure you that the mattress complies with BS EN 16890: 2017 / BS 7177:2008 + A1:2011 and is the required depth to be used in the SnuzPod4 itself. If you are experiencing a problem with the delivery of your new order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 1 year ago

Snuz is rated 4.1 based on 301 reviews