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Snakehive Reviews

4.8 Rating 29,340 Reviews

96 %

of reviewers recommend Snakehive

Company Reviews

Product Reviews

4.8

Based on 29,340 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Snakehive 5 star review on 8th April 2024

Snakehive 5 star review on 8th April 2024

Snakehive 5 star review on 26th March 2024

Snakehive 5 star review on 21st March 2024

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Snakehive 5 star review on 12th March 2024

96

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"The shipment could not be delivered due to an address error. The shipment is redirected and forwarded to the recipient." And I wrote my address properly, so I do not know where is problem, I bought Xperia XA2 leather book case.”

Posted 4 years ago

“The screen protector broke the first time I took the phone out of the case, also touch screen not good.”

Posted 4 years ago

“I am unhappy with this purchase as it is not fit for purpose and the buttons if the phone do not work. Samsung informed me that the S10 plus has a built-in screen protector. Does Snakehive not know this. Why do I need to increase sensitivity of the keys? I will be returning for refund. Sorry.”

Posted 4 years ago

“The wrong size screen protector was sent. After several emails nobody has resolved this for me. Very disappointing”

Posted 4 years ago

“I haven’t received the item yet”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are very sorry to hear that your order has not arrived with you yet. Please feel free to contact our Customer Services team at: Sales@snakehive.co.uk so they can look into this for you. Kind Regards, Snakehive

Posted 4 years ago

“Sent me wrong case but would not change it, won’t be buying again from snakehive very disappointing”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. I can see that you have been in touch with our Customer Services team and have found that the incorrect size case and tempered glass has been ordered. As this has been personalised, we are unable to accept a return or an exchange on this item. We have offered you a discount on a new case with free personalisation and a matching tempered glass. If you wanted to accept this offer with us, please do feel free to contact us again so we can arrange this for you. Kind Regards, Snakehive

Posted 4 years ago

“Well, it's not rocket science. I ordered something : it was delivered on time, big deal. You get a very poor because this is the third request for a review. I've already given you two good ones but because your'e pestering me I've left a bad one, so na, na, na, nah, nah!”

Posted 4 years ago

“Item was dispatched fast but I was disappointed with the item as it felt cheap and the wrapping around the phone case inside the gift box was crumpled and damaged. As this was a gift I really was not happy as it had clearly not been packed with care as the outside of the box was damage free. It could have been replaced when the person packing damaged it but they obviously did not care enough to do so. Would not order from Snakehive again.”

Posted 4 years ago

“The magnet is not powerful enough to keep the case closed unless you have only one card in the case and nothing else. It arrived scuffed and snake hive requested photographs of it. I couldn’t be bothered to converse. Guess you get what you pay for.”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your experience of Snakehive. We are sorry to hear that you have experienced this issue with your case. We want all of our customers to be happy with their purchase so if you would like to contact us at sales@snakehive.co.uk so we can advise you further with this issue. Kind Regards, Snakehive

Posted 4 years ago

“Didn't have all the stickers so when I pressed the sheet onto the screen it left lots of lines.... so not very happy.”

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. We are sorry to hear that you are disappointed with your item. Please feel free to send us a message at: sales@snakhive.co.uk so we can advise you further with this issue. Kind Regards, Snakehive

Posted 4 years ago

“I am not happy with my purchase. When I was looking to order I did research and found that your products are made from cow hide/leather. There was no mention of pig skin being used. I only found out after the item arrived that it pig skin. A Customers service rep confirmed that my model has pig skin. I will be sending my case back for a refund.”

Posted 4 years ago

“I ordered 7 days ago, it's still not here.”

Posted 4 years ago

“I placed the order over 2 wks ago & still have NOT received it nor have I heard anything about it...of course, the payment for this item has already been made..!!!!”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 4 years ago

“I didn’t receive the order,I have provided correct address still the packet sent to wrong address”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. After your item was dispatched you wanted to change your delivery address but unfortunately as your item was already with the courier we were unable to change this over. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help you with any further questions. Kind Regards Snakehive

Posted 4 years ago

“I never received my order!”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 4 years ago

“Very disappointed look nice. But it hard to keep clean not worth the money”

Posted 4 years ago

Thank you for taking the time to leave us with feedback about your purchase from us. I am very sorry to hear that you are not happy with the finish on your case Our cases are made from Nubuck leather which has a soft finish and will naturally develop a patina. To clean the case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. Kind Regards, Georgie Snakehive

Posted 4 years ago

“I'm sorry to say that I advise you not to buy this product...I bought for iphone 11 and had to return it as the fit was so poor. Phone would fall out, couldn't actually use the buttons and you'd have to take the phone out of the case to take a photo.”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 4 years ago

“Quality of product very poor”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 4 years ago

“I still haven’t received my purchase.....”

Posted 4 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 4 years ago

“I bought this product as a present and it is not opened yet. Ask again next week.”

Posted 4 years ago

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Snakehive is rated 4.8 based on 29,340 reviews