Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's is a nice case but the quality isn't as nice as the S9 case.”

Helpful Report

Posted 6 days ago

Hi Thelma, Thank you for your review and purchase with us! We are sorry to hear that you are not completely happy with the quality of your new case. Rest assured, we've maintained the same high standards in our manufacturing process and with our suppliers. Please do reach out to our Customer Care Team at sales@snakehive.co.uk if you are not 100% happy with your purchase and they will be able to assist you further. Thank you for choosing Snakehive! Team Snakehive😊🐍

Posted 5 days ago

“Recently received a keyring and its fantastic quality, very quick delivery.”

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Posted 1 week ago

“Well my case arrived today and I am absolutely thrilled. The craftsmanship and quality is outstanding. Communication and delivery spot on. I love it and am sure I will enjoy many years with it. I have no hesitation in recommending Snakehive and should I need a case in the future my first option will be Snakehive. Thank you.”

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Posted 1 week ago

“I bought a case for a Samsung S24 ultra from them. I wouldn't recommend using their leather cases. After only 3 weeks the leather gets worn and looks like it's very old. Contacted customer support for a refund and the message that I got back was "Regretfully we can only accept returns for unused cases as per our returns policy which you can find here:" How can someone know upfront that the case will wear out so fast so they can keep it new. I would suggest TORRO cases, they are 100% identical the only thing is that they use real leather and they accept returns regardless of the product. And I'm using a wallet from them, after 3 years looks perfect.”

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Posted 2 weeks ago

“iPhone 15 pro case. Wow what a beautiful piece of workmanship I’ve just received. I’m so impressed that I’ve just ordered the card holder. Yes I’m a very happy customer. Many thanks.”

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Posted 2 weeks ago

“purchased twin pack screen protector for my note 20 . fitted the first one but didn't lasted long ,so I decided to change for second one I had . bad mistake, it took me an hour to remove the old screen protector as it was stuck so hard to the screen I literally had to pick it off bit by bit with a feeler gauge , also used steam and heat to warm the glue but didn't help that much . new one went straight in bin and did not use. will never purchase from this site again.”

Helpful Report

Posted 3 weeks ago

Hi Steven, Thank you for sharing your review with us. Your feedback is valuable, and it helps us identify areas where we can improve our products and services. We sincerely apologise for the frustrating experience you encountered with our twin pack screen protector for your Note 20. It's disheartening to hear that the first protector didn't last as long as expected, and that removing it was such a difficult and time-consuming task. Your feedback is valuable to us, and we take it seriously. We understand the inconvenience this has caused you, and we want to make things right. Please reach out to us directly at sales@snakehive.co.uk so we can arrange a refund for you promptly. Again, we apologise for any inconvenience caused, and we appreciate your understanding. Team Snakehive.

Posted 3 weeks ago

“Fast delivery and excellent customer service. The case arrived the following day, after placing the order. It is a beautiful product, excellent quality, elegant and stunning vintage green colour, which pairs beautifully with the finish of the iPhone. The case has a wonderful smell of good quality leather, with a lovely texture as a result of the soft brushed suede.”

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Posted 3 weeks ago

“Leather cover for samsung 20 FE quality very good but front aperture does not line up with forward facing camera on phone.”

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Posted 3 weeks ago

“Beautiful, soft leather phone case - couldn’t be more pleased with it! Thank you, Snakehive!”

Helpful Report

Posted 4 weeks ago

“Excellent product. Bought two iphone cases!”

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Posted 4 weeks ago

“This does not fit my new Apple Iphone 15 plus Very very disappointed”

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Posted 1 month ago

“have just received two I phone cases the quality and finish of these item is excellent and is think it good value for the money.”

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Posted 1 month ago

“Excellent company, Great customer service and great quality cases, love a fresh leather smell, I recommend this company all day long, thanks snakehive”

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Posted 2 months ago

“Very good.”

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Posted 3 months ago

“What wonderful customer service. Snakehive were quick to respond to my emails and I can’t praise them enough. They were efficient and friendly. The phone case is fabulous.”

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Posted 4 months ago

“Bought a new phone case for the Samsung s10 plus and a wallet - they are absolutely beautiful. The quality is amazing, they both feel like such good quality, really sturdy and the colour gorgeous. The delivery was so quick. The price is reasonable for the quality of the items. I would definitely buy from Snakehive again and definitely recommend to friends and family. Thank you.”

Helpful Report

Posted 4 months ago

“I’ve had Snakehive phone Cases since I’ve had my iPhone 12 Pro which I’ve had over 3 years now and Snakehive Cases are with out a shadow of a doubt the best Case I’ve ever owned , the Quality of the Leather and the case is just Excellent , my last case lasted me 3 years inc being used on Building sites at work in all weathers and has still lasted to this day , I just brought a new leather Snakehive case to replace the old one and what can I say apart from it’s just Quality , these Cases are worth every penny in my opinion “Fantastic Cases and Product “⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 4 months ago

“Just ordered my third vintage leather wallet for iphone. I love these cases, will never use any other case. They are good quality and durable - have bought replacements only due to change of phone size. Delivery was very fast, and very reasonably priced. Can’t fault product or company.”

Helpful Report

Posted 5 months ago

“The screen protector I purchased didn't work on my phone. My touch screen wouldn't work properly at all. Despite the instructions to attach it being rubbish and not tallying with the tools provided in the pack, I spent time researching how to attach it online. The protector was fitted correctly in the right place with no air bubbles, but the thickness of the glass seemed to desensitise my touch screen. I've now taken it off and thrown it away - complete waste of money.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to provide your feedback on our product. We sincerely apologise for the inconvenience you've experienced with your screen protector. Your satisfaction is of utmost importance to us, and we are continuously working to improve our products and services. We've recently updated our screen protector installation instructions, which we hope will provide clear and concise guidance for our customers. You can find these updated instructions here: https://www.snakehive.co.uk/pages/tempered-glass-installation-instructions?_pos=1&_psq=tempered+gl&_ss=e&_v=1.0 Additionally, we recommend adjusting the touch sensitivity settings on your phone to counteract any potential impact on screen sensitivity caused by the extra layer of protection. This is a common occurrence with many screen protectors and we can usually get this resolved easily. To make amends for your experience, we would be delighted to send you a replacement screen protector at no cost. If you're interested in this offer, please don't hesitate to reach out to us at sales@snakehive.co.uk, and we'll expedite the process to ensure your complete satisfaction. Once again, we apologise for any inconvenience you've encountered, and we look forward to resolving this matter promptly. Thank you for your continued support. Best regards, Team Snakehive

Posted 5 months ago

“Replaced faulty case immediately, despatched same day”

Helpful Report

Posted 5 months ago

Snakehive is rated 4.8 based on 29,338 reviews