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Snakehive Reviews

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

Company Reviews

Product Reviews

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Snakehive 5 star review on 8th April 2024

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Snakehive 5 star review on 21st March 2024

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Snakehive 5 star review on 12th March 2024

96

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a case for a Samsung S24 ultra from them. I wouldn't recommend using their leather cases. After only 3 weeks the leather gets worn and looks like it's very old. Contacted customer support for a refund and the message that I got back was "Regretfully we can only accept returns for unused cases as per our returns policy which you can find here:" How can someone know upfront that the case will wear out so fast so they can keep it new. I would suggest TORRO cases, they are 100% identical the only thing is that they use real leather and they accept returns regardless of the product. And I'm using a wallet from them, after 3 years looks perfect.”

Posted 3 weeks ago

“purchased twin pack screen protector for my note 20 . fitted the first one but didn't lasted long ,so I decided to change for second one I had . bad mistake, it took me an hour to remove the old screen protector as it was stuck so hard to the screen I literally had to pick it off bit by bit with a feeler gauge , also used steam and heat to warm the glue but didn't help that much . new one went straight in bin and did not use. will never purchase from this site again.”

Posted 1 month ago

Hi Steven, Thank you for sharing your review with us. Your feedback is valuable, and it helps us identify areas where we can improve our products and services. We sincerely apologise for the frustrating experience you encountered with our twin pack screen protector for your Note 20. It's disheartening to hear that the first protector didn't last as long as expected, and that removing it was such a difficult and time-consuming task. Your feedback is valuable to us, and we take it seriously. We understand the inconvenience this has caused you, and we want to make things right. Please reach out to us directly at sales@snakehive.co.uk so we can arrange a refund for you promptly. Again, we apologise for any inconvenience caused, and we appreciate your understanding. Team Snakehive.

Posted 1 month ago

“This does not fit my new Apple Iphone 15 plus Very very disappointed”

Posted 1 month ago

“The screen protector I purchased didn't work on my phone. My touch screen wouldn't work properly at all. Despite the instructions to attach it being rubbish and not tallying with the tools provided in the pack, I spent time researching how to attach it online. The protector was fitted correctly in the right place with no air bubbles, but the thickness of the glass seemed to desensitise my touch screen. I've now taken it off and thrown it away - complete waste of money.”

Posted 5 months ago

Hi, Thank you for taking the time to provide your feedback on our product. We sincerely apologise for the inconvenience you've experienced with your screen protector. Your satisfaction is of utmost importance to us, and we are continuously working to improve our products and services. We've recently updated our screen protector installation instructions, which we hope will provide clear and concise guidance for our customers. You can find these updated instructions here: https://www.snakehive.co.uk/pages/tempered-glass-installation-instructions?_pos=1&_psq=tempered+gl&_ss=e&_v=1.0 Additionally, we recommend adjusting the touch sensitivity settings on your phone to counteract any potential impact on screen sensitivity caused by the extra layer of protection. This is a common occurrence with many screen protectors and we can usually get this resolved easily. To make amends for your experience, we would be delighted to send you a replacement screen protector at no cost. If you're interested in this offer, please don't hesitate to reach out to us at sales@snakehive.co.uk, and we'll expedite the process to ensure your complete satisfaction. Once again, we apologise for any inconvenience you've encountered, and we look forward to resolving this matter promptly. Thank you for your continued support. Best regards, Team Snakehive

Posted 5 months ago

“Shocking quality for the money. A replacement was offered and sent free of charge yet this as no better. When explaining that it was faulty and I wished to return the seller(Snakehive Direct) made it very difficult, and claimed they would not be providing a shipping label. Thier attitude soon changed when I bought up the Consumer Rights Act 2015. Shame really as I really wanted to like the product and the brand but I cannot recommend. Time will tell if they honour the refund on its return.”

Posted 1 year ago

Hi Chris, Thank you for taking the time to leave us your feedback! I'm sorry to hear that you haven't been satisfied with our service despite our friendly and prompt responses to your correspondence. As discussed in our recent emails, whilst we understand that you are not satisfied with your case, we do not deem the case that you have received as faulty in line with our manufacturing warranty. As customer satisfaction is our top priority, we have sent you a pre-paid envelope to return your case to us for a full product refund as you have requested, as a one-off gesture of goodwill. I hope that you will agree that we have been prompt and friendly with all of our correspondence, and despite your comments, please be assured that all of our policies and procedures are completely in line with the Consumer Rights Act 2015. Please don't hesitate to contact us with any further enquiries or feedback. Kind Regards, Emily Customer Care Manager

Posted 1 year ago

“I followed the instructions to put it on but ended up with bubbles which, despite the extensive use of the tool provided, I couldn't get rid of. I then tried to remove and replace the protector in the hope of achieving fewer bubbles but this just mean it shattered so I threw it away.”

Posted 1 year ago

Hi Scott, Hi Scott, Thank you for your recent purchase and for getting into contact with us, and I'm very sorry to hear that you have had some trouble installing your new screen protector! I do appreciate that these can sometimes be fiddly to install! If you would be willing to give this another go, I would be happy to have a replacement sent out to you? Please contact us at sales@snakehive.co.uk with your order details, and we'll be delighted to arrange this for you. We look forward to hearing from you, and thank you for your patience. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“The phone case was advertised as being a s23 ultra and it clearly didn't fit my phone which is 6.8 inches wide so very dissapointed that I was miss sold this item and clearly wasted 34 pound on an item I can't send back so thankyou for that....”

Posted 1 year ago

Hi Simon, Thank you for your review and for your purchase with us, and we're very sorry to hear that you have experienced this issue! Please could you kindly supply us with some more information so that we can look into this further for you? Would you please be able to email us some photographs of the product you have received, as well as the packaging? Further to this, please can you confirm your exact phone model name and number for us? You can do this in your Settings: Go to 'Settings' Scroll to the bottom of the settings page Click the 'About/About Phone' Tab Then your phone model should be mentioned on this page. Please kindly send this information to our friendly customer service team at sales@snakehive.co.uk. We can then look into this further and get this resolved as soon as possible for you. 😊 Thank you for your patience, and speak soon! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Haven’t had my phone cover for very long but it looks quite scruffy already It’s the brown leather one I really didn’t expect it to scratch in my bag but it has and looks rough Considering my last leather phone case was in my bag for 2 over years and it looks newer And nowhere the same price I found this not great value at sll”

Posted 1 year ago

Hi, Thank you for your review & for your purchase with us, and I'm sorry to hear that you are not happy with the finish of your case! As explained on our website, our Vintage Leather Wallet cases are made from a soft Nubuck leather. This leather can sometimes be similar to suede at first, and especially when new, the leather will naturally show marks which will add to the character. Primarily, nubuck is thicker than suede, so far more durable. To the touch, suede feels more velvety and nubuck tends to feel a little more like leather. Nubuck also tends to be less porous, which you won’t see at first sight, but you’ll appreciate, as it’s easier to maintain. Over time and with regular use, the top layer of leather will begin to wear down and the case will develop a rich & smooth patina finish. Wear on each of our cases will vary depending on its use, which will add to the unique character of your case. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray a cloth with a nubuck cleaner, from leather retailers or online, and work well into the leather but do not over saturate the material. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this helps however please do contact us with any further enquiries 😊. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I bought the first case of this company 2 years ago, I was delighted with it. Now I bought another one because I have a new phone, what was my surprise and disappointment that by cutting the case back the magnet will not fasten it anymore, only the flap hangs and interferes with use. I don't know why the company changed it. Now it's just not comfortable and annoying;( and it was my favorite case;(”

Posted 1 year ago

Hi Magdalena, Thank you for taking the time to leave us your feedback! Please be assured that we have not altered the design of our Vintage Leather Wallet with regards to the magnetic closure. Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good leather products, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time & with use, so that you can fold the magnetic clasp back on itself. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this, however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“very poor product and customer service - came apart after 4 weeks”

Posted 1 year ago

Hi David, Thank you for taking the time to leave us your feedback following your purchase with us. As mentioned in our recent correspondence, the product that you have purchased is one of our 'Almost Perfect' items. As a pre-loved, returned item, we do not offer a manufacturing warranty on these products. This is clearly stated on the product page of the item that has been ordered, as well as in our Returns Policy and warranty terms and conditions. Whilst we understand your frustration and we're very sorry to hear that you have experienced an issue with your case, we sadly would not be able to offer you a free replacement under the terms of our warranty, as this is not applicable to your order. However, we have offered you a 15% discount code if you wish to place a new order on our website in the future for any of our products. Please don't hesitate to contact us with any further enquiries or feedback and we'll be happy to help. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Didn’t fit the phone and no return policy”

Posted 1 year ago

Hi Darren, Thank you for taking the time to leave us your feedback and I'm sorry to hear that the case that you have received is not compatible with your phone! The case that you have ordered should be fully compatible with the Apple iPhone 13, so we have sent you an email today so that we can help to get to the bottom of this. For the sake of our other customers, we offer a 30 day no quibble return policy for non-personalised items, returned to us in an unused/resalable condition. Further to this, if we have mistakenly sent you the incorrect item in line with your order, we will of course send the correct item out at no extra cost. We look forward to hearing from you soon so that we can help to get this resolved for you. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I’m not entirely sure why I have been sent a review request as the product (out of stock and different colour “sent”) hasn’t arrived. Despite being ordered before Christmas.”

Posted 1 year ago

Hi Chloe, Thank you for taking the time to leave us your feedback following your recent purchase with us! I'm very sorry to hear that you received our automated review request email despite the fact that your order has not yet arrived with you. As mentioned in our recent correspondence, I can confirm that your order was dispatched on the 16th December. However, as mentioned at the checkout stage of our website and on our Delivery & Returns page, due to Royal Mail strike action during November and December, some orders will be subject to delays. You should therefore expect delivery of your order very soon, however due to the large backlog of post, further delays are sadly expected for some shipments. As promised, please let us know if you do not receive your order by 5th January and we can certainly look in to this further for you. Please accept our sincere apologies on behalf of Royal Mail for any inconvenience that this may cause, and please don't hesitate to get back in touch with any further enquiries in the meantime. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Very disappointed with the service received”

Posted 1 year ago

Good Morning, Thank you for taking the time to get in touch with your feedback following your recent purchase with us. As explained in our recent correspondence, I can confirm that we designed our Apple iPhone 14 series Vintage Leather Wallets with a little extra material in the spine compared to other phone models. This is to help eliminate the case becoming too bulky once cards & cash are inserted into the wallet, and to ensure that the case closes, due to the upgraded and thicker black inner phone holder. However, the case that you have ordered and received is fully compatible with your Apple iPhone 14. We will certainly pass your comments on to our product development team to consider further, as we truly do value all customer feedback. In the meantime, please be assured that the overall case and spine of the case will soften over time and with regular use. We do not manufacture an alternative style of wallet for the Apple iPhone 14, nor are we able to offer you an exchange or return as your order has been personalised. I do apologise for any inconvenience that this may cause. Please don't hesitate to get back in touch with any further enquiries or feedback, and Happy New Year! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I never received this item. I have been waiting for almost 2 months, and in the mean time, my phone has no care. I am very unhappy.”

Posted 1 year ago

Hi Rysen, Thank you for taking the time to leave us your feedback following your recent purchase with us. I can confirm that your order was placed & dispatched on 27th November with an estimated shipping time of 3-5 working days. I have checked the tracking on your order which indicates that your order was returned to our USA warehouse on 29th November due to an insufficient address provided. I have sent you an email this morning so that we can arrange for your order to be sent back out to the correct address. Please be assured that we would have been very happy to help to resolve this speedily for you prior to your negative review. Thank you for your patience and we look forward to hearing from you soon! 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Never received and I was told I need to wait until 12/19, for a refund. Thanks, Suzanne Kymer”

Posted 1 year ago

Hi Suzanne, Thank you for taking the time to leave us your feedback and again we're very sorry to hear that your order has not arrived with you. Please do accept our sincere apologies on behalf of our shipping partners for any inconvenience caused by this. As explained in our previous correspondence, we will be able to process a refund of your order or a replacement order if you have not received your order by 19th December (today). Please do get back to us and let us know if you still have not received your order, and we'll be able to help to get this resolved for you. Many thanks again for your patience and we look forward to hearing from you soon. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“One of the worst cases I have seen ever. Fitting sucks never fits into the hive( as the brand name proclaims). I felt it was a very cheap material and wastage of money. Totally disappointed. I just thrown that case into waste bin immediately in few minutes after I received it.”

Posted 1 year ago

Hi Surendra, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you're so disappointed with your Snakehive case! Please can you kindly email our friendly customer service team at sales@snakehive.co.uk with your order details and some photographs highlighting the issues that you're experiencing? I understand that you may have disposed of the case but we'd love to help to get this resolved for you. We'll then do our very best to help to get this resolved to your satisfaction. We look forward to hearing from you soon! Kind Regards, Emily Customer Services Manager

Posted 1 year ago

“Ordered wrong size xmas offee had initials on them so they wouldnt swap them. 78 year old penaioner fifty odd quud poorer. 😡”

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave us your feedback following our recent correspondence. Again we're ever so sorry to hear that the incorrect cases have been ordered with personalisation! As explained throughout our website and in our Returns Policy, we're sadly unable to offer exchanges or returns for incorrectly ordered or unwanted items with personalisation. I sincerely apologise for any inconvenience that this may cause however I do hope that you can understand why this is. We have offered you a generous 25% discount if you wish to place a new order on our website for the correct size case. Please do respond to our email if you would like to take advantage of this offer and we'll be more than happy to ensure that the correct items are ordered. Please don't hesitate to get back in touch with any further feedback or enquiries, and we'll be delighted to assist. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Ordered over 2 weeks ago and still not recieved my goods Mailed endless times to be told its Royal MAIL fault ,,, Well use another courier then!!!!!!!!!!!!!!!”

Posted 1 year ago

Hi Ray, Thank you for taking the time to leave us your feedback, and again we're so sorry to hear that you haven't received your order. As mentioned in my colleague Liza's previous email from Thursday 1st December, if you hadn't received your order by Friday 2nd December, we offered to process a fully tracked replacement order for you. Apologies if you did not receive this! Please do accept our apologies again on behalf of Royal Mail for the delay with your order arriving. The strike action on 24th, 25th, 30th November and 1st December, as well as upcoming strikes this week & next week, have caused us no end of grief and has also caused frustration for our customers too. I can only apologise for any inconvenience. We do offer UPS as an alternative to Royal Mail at the checkout stage of our website so I can only apologise if this was missed. Please be assured that we are not trying to make excuses, however we do have to wait a certain amount of time before we can deem an order as officially 'lost in transit' with Royal Mail, which is standard practice for most online retail companies. Again, we are very happy to send you a replacement at this stage as enough time has passed, and we can certainly send this with UPS to ensure that you receive your order within 1-2 working days. I have emailed you this morning to arrange this, and please do contact us with any further enquiries or feedback & we'll be happy to help. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I'm sorry to say after many snakehive products this one is very poor. I was expecting a vintage leather case I did in fact recieve this suede case.. On contact with Emily she said me it was nubuck leather and would age nicely.. It in fact looks very scruffy and as if it's been kicking around a dirty workshop for a couple of years! I couldn't get it changed apparently because I'd had it personalised..I advise not have this done as this has the look of silver foil letters.. But I could of lived with that.. Very disappointing. Will buy another brand! Prob another ocase.. Very good quality..”

Posted 1 year ago

Hi Keith, Thank you for taking the time to leave us your feedback for your most recent purchase with us, and again I'm sorry to hear that you are not happy with the finish of your new case! All of our Vintage Leather Wallet cases are handmade from different cuts of Nubuck leather, which can sometimes be similar to suede at first, and especially when new they will naturally show marks which will add to the character. Primarily, nubuck is thicker than suede, so far more durable. To the touch, suede feels more velvety and nubuck tends to feel a little more like leather. Nubuck also tends to be less porous, which you won’t see at first sight, but you’ll appreciate, as it’s easier to maintain. Over time and with regular use, the top layer of leather will begin to wear down and the case will develop a rich & smooth patina finish - just like your previous cases! Wear on each of our cases will vary depending on its use, which will add to the unique character of your case. As your case has been personalised we'd regretfully be unable to offer an exchange or return for your purchase, however please be assured that after a short amount of use, the case will develop a smooth finish. I do hope that this information is helpful however please contact us with any further enquiries or feedback. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I got the wrong size, so I emailed you and you said I can't return it for the correct size. Very very dissapointed.”

Posted 1 year ago

Hi Lori, Thank you for taking the time to leave us your review. Apologies for any misunderstanding, we responded to your email on 17th and 20th November, asking for confirmation of your phone model & order number so that we could help to process your exchange. We haven't refused a return/exchange at any point so again I can only apologise for any misunderstanding! Please do respond to our emails with the information requested and we'll be more than happy to help to get this resolved. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

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Snakehive is rated 4.8 based on 29,338 reviews