Snakehive Reviews

Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

4.8 Rating 29,339 Reviews

96 %

of reviewers recommend Snakehive

4.8

Based on 29,339 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never receive the item! Open case on PayPal. I can’t open iPhone end used without cover. NO MONEY NO COVER”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. The tracking on your order states that your item has been delivered and we are unable to comment on any decision made by PayPal. Please contact our Customer Services team directly at sales@snakehive.co.uk if you require any further information. Kind Regards, Snakehive

Posted 3 years ago

“Ordered on 20 May - still not here - only response from Snakehive is a shipping link that shows it arrived in the US 3 days after ordering. Still not delivered or any idea where my packages are!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your purchase with us and we are sorry to hear that your order hasn't arrived with you in the USA yet. We have responded to your emails to offer you a replacement order if your order does not arrive within the next few working days. Please note that some orders might be slightly delayed due to the extra COVID-19 safety precautions that we and our shipping partners are currently taking. We really appreciate your patience at this time, and we hope that you enjoy your order when it arrives. Kind Regards, Snakehive

Posted 3 years ago

“The proctecor does not fit correctly there is a halo around the edges. To be fair they admitted this and has said they will refund the cost.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your purchase and we are very sorry that you experienced an issue with your screen protector. The issue you experienced only affected a small batch of our products and we have processed a refund for your faulty item. Please do get in touch with our Customer Services team if you have any further enquiries. Kind Regards, Snakehive

Posted 3 years ago

“Wouldn't buy another 1 and wouldn't recommend.. I've had my case since January 2020 and is already falling apart and damaging my screen protector, the magnetic on the case is also causing problem with my S pen..”

Helpful Report

Posted 3 years ago

“I still have not received my order”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your purchase with us. I am very sorry to hear that you have not yet received your order. I have checked the tracking and our shipping partner state that your order was delivered on the 29th April. I can confirm that our Customer Services team have sent you an email so that we can get this resolved for you. Kind Regards, Snakehive

Posted 3 years ago

“The phone cover is too big the phone falls out no good .”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us and we are sorry to hear that you have experienced an issue with your new case. Our cases are designed to fit each phone model perfectly, so we are not sure why you have experienced this problem. Please could you kindly send an email to sales@snakehive.co.uk with your order details so that we can look into this and get this resolved for you? Kind Regards, Snakehive

Posted 3 years ago

“The cover collects dirt to quickly.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us, I am sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and especially when new they will naturally show marks which will add to the character and over time the case will develop a rich patina. Wear on the cases will vary on each case depending on its use. Please do feel free to send our Customer Services team an email at sales@snakehive.co.uk and they will be able to advise with some cleaning tips for your case. Kind Regards, Snakehive

Posted 4 years ago

“Still hasnt arrived with no comms from Snakehive”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I can confirm that your order was dispatched from our UK warehouse on the 1st April. We anticipate delivery within 1 - 3 working days. I have sent you an email so that we can get this resolved for you. Kind Regards, Snakehive

Posted 4 years ago

“I had a snakehive case for my Samsung Galaxy Note 9 - it was brilliant. I had my phone, all my bank cards and I used to be able to put a few bank notes in it. I ordered a new snakehive wallet when I bought the Samsung s20 Ultra. It won't even close when I have only the phone in it! I can't put cards or bank notes in there - massive disappointment”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am very sorry to hear that you have experienced an issue with your S20 Ultra case! Please could you send an email to our Customer Services team at sales@snakehive.co.uk and we will be able to get this resolved for you as soon as possible. Kind Regards, Snakehive

Posted 4 years ago

“Once phone was fitted into case the sound was muffled 😧 such a shame because case was lovely”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. We are sorry to hear that you have experienced an issue with your case. We have found that this issue occurs on some cases, even the official Apple folio case. There are several ways that we can eliminate this issue so please do contact our Customer Services team at sales@snakehive.co.uk who will be able to advise further on this for you. Kind Regards, Snakehive

Posted 4 years ago

“The cover dyes your hands black each time you touch it very disappointing”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I am very sorry to hear that you have experienced an issue with your case, please can you send our Customer Services team an email to sales@snakehive.co.uk and we will be able to get this resolved for you. Kind Regards, Snakehive

Posted 4 years ago

“Absolutely terrible do NOT buy from this company!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent experience with us. We are sorry to hear that you are disappointed with us. Please do feel free to send our customer services team an email at: sales@snakehive.co.uk so they can help resolve any issues you may have. Kind Regards, Snakehive

Posted 4 years ago

“Haven’t received the product or any shipping details but have received a request to review, so. Well done, guys.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase with us. I can see that your order was dispatched from our UK warehouse on the 26th Feburary. We estimate delivery to the US in 5-10 working days. As a non tracked shipping method was selected at checkout, we will be unable to update you on this order. However I can confirm that I have resent your dispatch email to you. Please do send our Customer Services team a message if you have any further enquiries at all at: sales@snakehive.co.uk Kind Regards, Snakehive

Posted 4 years ago

“Placed an order for a screen protector for my Sony xz phone. I have not an don't think I ever will receive my order that I've paid for. I'm just a little disappointed.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I can confirm that your order was processed and dispatched to you on the 25th February. We have checked the Royal Mail tracking website and it looks like your order was delivered on the 26th February, however please contact our Customer Services team at sales@snakehive.co.uk if you have any further enquiries. Kind Regards, Snakehive

Posted 4 years ago

“Hello, I ordered Screen protector Premium tempered glass for Galaxy Note 10 Plus. You sent me the product for Galaxy Note 10 Pro!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your purchase with us. I can see that our Customer Services team have emailed you this morning to confirm that although the packaging says 'Note 10 Pro' on the screen protector, this is the screen protector for the Note 10 Plus. Please do contact us at sales@snakehive.co.uk if you have any further enquiries and we hope that you enjoy using your screen protector. Kind Regards, Snakehive

Posted 4 years ago

“Item never arrived so who knows if it's any good”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase with us. I can confirm that your order was dispatched from our UK warehouse on the 12th February. We have looked into this and it seems that our shipping partners have misplaced this parcel which we sincerely apologise for. I can confirm that we have processed a full refund for you and have emailed you to confirm this however if you have any further enquiries please do send us an email at sales@snakehive.co.uk. Kind Regards, Snakehive

Posted 4 years ago

“Didn’t receive it. Feel cheated I get no respond from you.sarah”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. We have just responded to your email from yesterday to confirm that your item should be with you in the next few working days- delivery from the UK to Israel normally takes 18 - 22 working days. We hope that you enjoy your case when it arrives. Kind Regards, Snakehive

Posted 4 years ago

“Have not received my item. Unable to reach company to resolve my issue.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback on your recent purchase. We are sorry to hear that your order has not arrived with you yet. I can see that your order was processed and dispatched on the 7th February from our UK warehouse. We estimate delivery to the US in 5-10 working days. However please feel free to contact our Customer Services team at: sales@snakehive.co.uk so they can advise you further with this issue. Kind Regards, Snakehive

Posted 4 years ago

“Not happy”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback on your recent purchase. We do apologise that you are not happy with your purchase, however can see that you have already contacted our Customer Service team who have advised that we are unable to offer a full refund/exchange on a case that has been incorrectly personalised. We would be very happy to offer you a 25% discount and free personalisation if you would like to place an order for a new case. If so, please send an email to sales@snakehive.co.uk and we will be able to advise you further. Kind Regards, Snakehive

Posted 4 years ago

“I haven’t received it yet so can’t write a review Can’t answer any of the below questions without product 🙁”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us this feedback. I can confirm that your order was dispatched from our UK warehouse on the 27th January. We anticipate delivery to Canada within 7 - 10 working days so we would anticipate delivery within the next 4 - 5 working days. We do hope that you enjoy your case when it arrives however if you have any further enquiries please send an email to sales@snakehive.co.uk. Kind Regards, Snakehive

Posted 4 years ago

Snakehive is rated 4.8 based on 29,339 reviews