Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

“Quality of product very poor”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 5 years ago

“I still haven’t received my purchase.....”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“I bought this product as a present and it is not opened yet. Ask again next week.”

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Posted 6 years ago

“Not received phone case or answer to my two emails”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Idk... I haven't received it as of yet. I ordered it on the 25 of Sept, it was mailed on the 26th but hasn't made it to me yet. And it don't see an option to teach it to see where it is. I will write a real review of it when I get it.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Must say really disappointed as bought from this company before but this time bought case with personalised initials on. On web site the initials showed in black but when the case arrived the initials were hardly visible When I complained they were not helpful and refused to change it as said i ordered natural color which I did but the case was red and black so thought as on website the natural would be black. Under trade description act I could have taken this further as definitely sent out not as advertised”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you are not happy with your recent purchase from us. I can see you have been emailing our customer services team. As explained you selected natural personalisation which is where we do not add any colour and we press your initials into the leather. Kind Regards Snakehive

Posted 6 years ago

“It's been 2 weeks. 10 working days. I still haven't gotten anything I will never buy from here again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you not happy with your recent purchase from us. I can see you have been emailing our customer services team and from your tracking I can see your item is on its way to you. As explained working days do not include weekends, I would advise following your tracking for an expected delivery date. Kind Regards Snakehive

Posted 6 years ago

“Ordered personalized initials on the case and it showed black on the website as black and red was the case color choice but turned up embedded in the red and was hard to see. Not happy with response from Snakehive as wouldn’t do anything to help. Could have taken it further as it was trade description issue. Used them and so did friends but don’t think I’ll use again”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you are not happy with your recent purchase from us. I can see you have been emailing our customer services team. As explained you selected natural personalisation which is where we do not add any colour and we press your initials into the leather. Kind Regards Snakehive

Posted 6 years ago

“Still haven't gotten my package. Paid for shipping details but had to email to get that information. It said it would be here withing 3-7 days I think. And it's been 2 weeks. Not worth it”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“The product is actually good, if I could get it. Been weeks, no delivery and no update. I've written in off. Wouldn't purchase from them again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Order has not arrived yet.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“I am still waiting on my purchase not at all happy 😊”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Case showed signs of wear within 48 hours, Contacted Snakehive but customer service was shocking. Obviously any phone case will show signs of wear and use but not to this degree. Unfortunately will not use Snakehive again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us with feedback about your purchase from us. I am very sorry to hear that you are not happy with the finish on your case Our cases are made from Nubuck leather which has a soft finish. Wear ont he case will vary on how how the case is used and cared for. To clean the case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. Kind regards, Snakehive

Posted 6 years ago

“I haven’t received the case yet, after a week since ordering, nor any email regarding the delivery. The FAQ did say that I need to allow 7 working days, so I emailed the sales team and waiting for their reply.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Expensive phone case expected far better quality case really marked and looks like I got it from a market stall Told customer services they just told me to buy a load of products to clean it. Really not happy and ended up not using it after spending all that money”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us with feedback about your purchase from us. I am very sorry to hear that you are not happy with the finish on your case. Our cases are made from a soft Nubuck leather and they can pick up marks but this does depend on how the case is used and cared for. Kind regards, Georgie Snakehive

Posted 6 years ago

“Phone case is fine but the persistent harassing emails begging for a review is very annoying. I didnt sign up for junk emails & harassment. You wanted your review so badly well here it is !”

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Posted 6 years ago

“As i said before I haven't got my package since a month ago and u guys keep asking reviews”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“My package haven't arrived yet so what can i say?”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order yet. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with a shipping update. Kind Regards Snakehive

Posted 6 years ago

“Glass screen protector was rubbish. You had to press hard on the keys to type etc last 5 minutes then binned it”

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Posted 6 years ago

“Sent an order for a phone cover. Wrong one came. Sent it back. Was told by emessage that I would have to pay again”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. I can see that you had ordered the P20 Pro case with personalisation. We received your case back with no prior communication with a note saying that would would like the P30 Pro Case. Unfortunately we are unable to offer a return on a personalised item but I can see our customer services team has offered you a discount and free personalisation on a new case. Please feel free to contact our customer services team on sales@snakehive.co.uk if you have any further questions. Kind Regards Snakehive

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Snakehive Reviews