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Snakehive Reviews

4.8 Rating 29,338 Reviews

96 %

of reviewers recommend Snakehive

Company Reviews

Product Reviews

4.8

Based on 29,338 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Snakehive:

SNAKEHIVE: IT'S WHAT'S INSIDE THAT COUNTS.

We believe that wealth is in the mind, not the wallet, and we choose substance over style every time. Whether it’s products or people, it’s simply what’s inside that counts.

Visit Website

Phone:

01306742775

Email:

sales@snakehive.co.uk

Location:

Unit 1, Tillingbourne Court, Dorking Office Park, Station Road
Dorking
RH4 1HJ

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Snakehive 5 star review on 14th April 2024

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Snakehive 5 star review on 12th March 2024

96

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Desigmed to fail at magnetic latch. All other threads strong, lat h threads fell apart after just over a year. They state normal wear, rest of case in great shape, never got wet or hard use. Leather belts,shoes,coats last for years because they use the proper type of thread for a moving piece. This item uses cheap wro g thread amd when it fails as planned they offer a few percent off a replacement. Alot of money for not much more than a years use.”

Posted 8 months ago

Hi Jeffrey, Thank you for taking the time to leave us a review. As our team let you know in our private communication we have passed this on to our Product dev team looking to improve our design and stitching as much as possible. Furthermore, we have launched a redesigned version of the magnetic clasp as we love actioning customer feedback. We're sorry to hear you've been disappointed. We understand completely where you're coming from and we empathise. As our policy stands at the moment we do offer a standard 12-month manufacturing warranty and for some of our newer models we offer a 25-year warranty and a 2-year warranty. Regretfully anything beyond that does classify as normal wear and tear depending on the use of the case by each individual. We do wish we could be of more help here. It is our understanding that the Customer Care team in an effort to rectify our relationship offered you 2 discounts, an initial discount which is part of our policy and then upgraded that discount significantly as a gesture of goodwill. However we do appreciate this is not the solution you wanted and again, we do wish we could be of more help here. If in the future you upgrade to one of our models covered by our 25-year lifetime warranty please rest assured this won't happen again. We truly wish we haven't lost you as a customer. Thank you again for your feedback, we always try to strive for better. Team Snakehive

Posted 8 months ago

“Took the very smart looking passport holder on holiday last week and although it looks good the passport slot is too tight fitting and the boarding card slot is too small to use. As you repeatedly need to show your passport there was no time to use the wallet. If I hadn't had the wallet personalised I would have sent it back. As it is leather the passport slot may stretch I have put the passport in and will leave it until my next trip.”

Posted 1 year ago

Hi Jim, Thank you for taking the time to leave us your feedback and I'm very sorry to hear that you're not satisfied with your Leather Passport Holder! Our Passport Holder is designed to fit passports of all sizes securely. It also features a money sleeve, and secure storage for up to four cards. We'll be sure to pass your feedback on to our product development team to consider going forward. Thank you again for your feedback and please contact us with any further enquiries. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Lovely product but sadly despite it supposedly being compatible with 3rd generation iPhone SE 2022 the rear camera aperture wasn’t right so when the flash engaged the photo image was distorted. Snakehive did send a replacement but same issue. Can’t fault their customer service though as full refund processed quickly.”

Posted 1 year ago

Hi there, Thank you for taking the time to leave us your feedback regarding your recent experience with us! Since launching our Vintage Leather Wallet for this phone model back in 2020, we have not experienced any other feedback of this nature so again we're so sorry to hear that you experienced this problem with the flash whilst taking photographs using our case. I'm so pleased to hear how impressed you were with our customer service and that we were able to resolve this speedily for you by first sending a replacement, and then providing a full refund. Please be assured that your feedback & comments have been passed to our product development team for further investigation. Please don't hesitate to get back in touch with any further feedback or enquiries and we'll be happy to help. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Had my iPhone case for 2 years and it fell apart. Will not buy one of these again which is a shame as I did like the finish of the leather.”

Posted 1 year ago

Hi there, Thank you for taking the time to leave us your feedback and we're very sorry to hear that you've experienced this issue with your Snakehive case! Please can you email us at sales@snakehive.co.uk with your order number and some photographs of your product in its current condition? We can then look in to this further and help to get this resolved for you. We look forward to hearing from you. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Not happy with order for mobile cover as does not fit mobile for which it was ordered by mobile number. Used same number and ordered elsewhere and received cover with perfect fit.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us your feedback following your recent purchase with us! I have checked your order details and can see that the following item was ordered: Samsung Galaxy S22 Ultra - Vintage Leather Wallet - Black. This case is designed for the Samsung Galaxy S22 Ultra only. Please can you kindly contact us at sales@snakehive.co.uk with details of your exact phone model, and we'll be more than happy to help to get this resolved for you: Go to 'Settings' Scroll to the bottom of the settings page Click the 'About/About Phone' Tab Then your phone model should be mentioned on this page. We look forward to hearing from you soon! Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Although this case looks nice as you can see you should be able to stand it up but I'm afraid after several attempts it just topples over which is annoying. I would have returned it but I had my initials put on so unable to return. I wish that I had purchased the wallet one like I had before which was brilliant”

Posted 1 year ago

Hi Maggie, Thank you for taking the time to leave us your feedback and I'm so sorry to hear that you're not completely satisfied with your new case. Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the stand function with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Need help with order, not getting any assistance in regards to a return.”

Posted 1 year ago

Hi Sharon, Thank you for leaving us your feedback! We responded to you on 7th, 11th and 15th November with our exchange instructions. Please do check your junk/spam folder for these emails - these were sent from sales@snakehive.co.uk. Please do contact us with any further enquiries and we'll be happy to help. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“You send me the wrong case u sent me the s22 instead of the s10 is there any chance u could send me the s10 please”

Posted 1 year ago

Hi Cumali, Thank you for taking the time to leave us your feedback and we're very sorry to hear that the incorrect product has been received! We have sent you an email requesting some further information so that we can get this sorted out speedily for you. We look forward to hearing from you and many thanks for your patience in the meantime. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Disappointed”

Posted 1 year ago

Hi Karen, Thank you for your message and for your purchase with us, and for taking the time to leave us your feedback. I do apologise for any misunderstanding with regards to wireless charging capabilities for our Apple iPhone 14 Vintage Leather Wallet. As explained in our recent correspondence and on the product listing on our website, our Vintage Leather Wallet cases are handmade & due to the thickness of the premium leather we use to manufacture our cases, we are currently unable to guarantee that these cases will work in conjunction with the Apple MagSafe wireless charger. When charging your phone using a MagSafe charger, we would recommend that you remove your phone from the case in order to best optimise the wireless charging function. If you are using a standard wireless charger, we would recommend using a wireless charger that can reach through at least 5mm of depth. I hope that this information is helpful however should you have any further questions, please do not hesitate to contact us. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“Fits the phone perfectly and interior finish is great. However the external finish is suede like and so shows every mark and blemish so it constantly needs to be cleaned. It always looks dirty. Would much prefer an external finish like the inside surface.”

Posted 1 year ago

Hi Michael, Thank you for taking the time to leave us your feedback following your purchase with us, and I'm sorry to hear that you are not happy with the finish of your case! Our Vintage Leather Wallet cases are made from a soft Nubuck leather, which can be similar to suede at first, and especially when new they will naturally show marks which will add to the character. Primarily, nubuck is thicker than suede, so far more durable. To the touch, suede feels more velvety and nubuck tends to feel a little more like leather. Nubuck also tends to be less porous, which you won’t see at first sight, but you’ll appreciate, as it’s easier to maintain. Over time and with regular use, the top layer of leather will begin to wear down and the case will develop a rich & smooth patina finish. Wear on each of our cases will vary depending on its use, which will add to the unique character of your case. To clean your case we recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray a cloth with a nubuck cleaner, from leather retailers or online, and work well into the leather but do not over saturate the material. Allow to dry thoroughly and then use brush to restore the nap to its original condition. I hope this helps however please do contact us with any further enquiries 😊. Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“The phone wallet arrived quickly and visually looks great. I have tried to slide two credit cards and a driving licence into the three slots, with extreme difficulty. Once fitted, I was unable to remove them without the use of pliers. It turns out that the glue used during the assembly process had covered the edges of the card and licence and effectively prevented their removal. for a pricey product not very happy.”

Posted 1 year ago

Hi Andrew, Thank you for taking the time to leave us your feedback on your recent purchase with us and I'm very sorry to hear that you have experienced an issue with your purchase from us! I have sent you an email this morning requesting further information so that we can help to get this resolved. For peace of mind, all of our cases are covered by a 12 month manufacturing warranty. I look forward to hearing from you soon. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“3rd time I’ve bought a snakehive case, have to say very disappointed this time round, downgrade in quality and you can’t bend the case to allow hands free watching like you could on older cases, plastic interior is now bulkier and less attractive. Won’t be buying from them again.”

Posted 1 year ago

“The bad: Poor design for holding credit cards. Top cover will not lay flat having just two credit cards, my driver's license, and my Health ID card placed in the THREE provided slots inside the cover. The slots are also not WIDE enough to have these conventional sized cards fit in so they can be pulled out to use a card without difficulty. The slot needed to be less than a millimeter wider to be what would work. If there were an additional slot to divide the cards up so the thickness of the cards didnt all meet/stack in the center of the cover, the thickness/buldge created by the cards stacking on top of one another wouldnt happen and the cover would lay flat. I bought another brand that has the additional slot allowing the cards to be spaced further and it makes where they meet and stack thinner so it works..This other cover isn't as pretty as this SnakeHive cover is. The Good: I LOVE the fine quality of the leather used and the actual build quality other than how you laid out the card slots. What a shame it's function for this is lacking.”

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us your feedback following your recent purchase with us! I'm so pleased to hear how happy you are with the quality of the leather used to manufacture our cases. Your new Vintage Leather Wallet is hand-crafted from genuine nubuck leather, and like all good things, it will take a little bit of time and use for the leather to stretch. Please be assured that this is totally to be expected for a new leather product. The leather & magnetic clasp will begin to stretch & soften over a short amount of time and with regular use so that you can use the card & cash slots fully functionally and also close the case with ease. We would recommend placing a card into each card slot which will allow the leather to stretch & use the case as you normally would. You should then find that very shortly you will no longer be experiencing this issue however if you have any further enquiries please don't hesitate to contact us and we will be happy to assist you further. 😊 Kind Regards, Emily Customer Service Manager

Posted 1 year ago

“I have used snakehive cases for a long time now but very disappointed that the case doesn’t cover camera corner at all”

Posted 1 year ago

Hi Terry, Thank you for taking the time to leave us your feedback about your recent purchase with us. I'm sorry to hear that you are disappointed with your new case and with our new updated design that we have introduced. The leather does not cover the entire phone holder as it was likely that the leather would easily peel away from the phone holder over time & with use, as the area where the leather would be adhered to is quite thin due to the large camera size. We also feel that this offers a more sleek & contemporary look. Kind Regards, Snakehive

Posted 1 year ago

“The case was great but the screen cover will not completely stick even though the screen was cleaned and prepared as instructed.”

Posted 1 year ago

Hi Fiona, Thank you for your order with us and I'm very sorry to hear that you have had some trouble installing your new screen protector! I do appreciate that these can sometimes be fiddly to install! If you would be willing to give this another go, I would be happy to have a replacement sent out to you? Please do contact me directly at sales@snakehive.co.uk if so, and we'll be able to get this organised for you. I look forward to hearing from you soon. :) Kind Regards, Emily Customer Care Manager

Posted 1 year ago

“I have to say I loved the case for my Note 20 Ultra, so I purchased from snakehive again for my S22 Ultra. Unfortunately, I am not as impressed with the case for the S22 Ultra. The phone comes out easier than I would like for one. The actual phone frame is visible on top and bottom of the snakehive case holder as if the plastic formed case is slightly to large. Additionally, the flip cover has a tendency to not lay flat on the screen and likes to slip away from the edge of the screen, thereby not protecting the screen very well. The leather smells reat and sewing looks top notch. While I would love to recommend this case, for as much as it costs and shipping, I expected better.”

Posted 2 years ago

“I received my purchase just recently and find it is great except it seems to be collecting marks and there should be no reason for this. Is it because it is a light colour which is Seal. Perhaps I should have purchased a darker one? Could you please look into this for me?”

Posted 2 years ago

Hi Chris, Thank you for taking the time to leave us your feedback & I'm very sorry to hear that you're not satisfied with the finish of your case! Our Vintage Leather Wallet cases are made from a soft Nubuck leather, similar to suede at first, and especially when new they will naturally show marks which will add to the character. Over time and with regular use, the top layer of leather will begin to wear down and the case will develop a rich & smooth patina finish. Wear on each of our cases will vary depending on its use, which will add to the unique character of your case. Please follow this link for further tips on how to maintain your Vintage Leather Wallet: https://www.snakehive.co.uk/blogs/blog/how-to-give-your-leather-accessories-a-little-love I hope that this information is helpful, however if you wish to contact us directly with any further feedback or enquiries, please contact us at sales@snakehive.co.uk with your order details. - Emily

Posted 2 years ago

“Bought 3 of these for 3 different brand new phones. Followed you tube instructions to the letter but still didn't get one of them to stick without bubbles and around the edge. One cracked on the corner after 3 days.”

Posted 2 years ago

Hi Rachel, Thank you for taking the time to leave us this feedback! I'm very sorry to hear that you have had some trouble installing your new screen protector! I do appreciate that these can sometimes be fiddly to install! If you would be willing to give this another go, I would be happy to have a replacement sent out to you. I have sent you an email this morning so that we can help to get this resolved :) - Emily

Posted 2 years ago

“Good service”

Posted 2 years ago

Hi John, thank you for taking the time to leave us this feedback! I'm so pleased to see that you were happy with our service however I'm sorry to see that you've left us a 2* review! Please don't hesitate to contact us directly at sales@snakehive.co.uk with any further feedback, and we'll be more than happy to help! Merry Christmas! - Emily

Posted 2 years ago

“Disappointed”

Posted 2 years ago

Hi there, thank you for taking the time to leave us your feedback and I'm very sorry to hear that you're disappointed with your recent order! I have sent you an email this morning requesting some further feedback so that we can look into this & get this resolved. I will look forward to hearing from you :) - Emily

Posted 2 years ago

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Snakehive is rated 4.8 based on 29,338 reviews