Name: Snakehive
Address: Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Unit 1, Tillingbourne Court, Dorking Office Park, Station Road, Dorking
Rating: 4.83

“Delivered late and website didn't make it easy to choose colour of personalization so didn't get what i wanted. Quality good though.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I see that your item was delivered in 3 working days and we estimate that delivery takes between 3 to 6 working days to Ireland so your delivery was on time. I can see from our email exchange that you were unhappy with colour you had selected for your personalisation but the natural options is a simple embossing in the leather. Kind Regards Georgie Snakehive

Posted 6 years ago

“I haven’t received my order”

Helpful Report

Posted 6 years ago

Thank you for your taking the time to leave us a review. I can see that your item has now arrived with you, as this was slightly delayed we have refunded the cost of your shipping for you. Kind Regards Georgie Snakehive

Posted 6 years ago

“I haven’t received my product yet”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have not received your order. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to provide you with an update. Kind Regards Snakehive

Posted 6 years ago

“Suade finish meant product became stained in a very short time.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us with feedback about you purchase from us. I am very sorry to hear that you are not happy with the finish on your case We recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use brush to restore the nap to its original condition. Kind Regards Georgie Snakehive

Posted 6 years ago

“Worst product I have ever bought and company are no better. If you want a shabby looking cover for your phone this is the place to get it. The company then advise you to buy products almost at the same price as the cover and thing this is ok. Only willing to offer 10 per cent discount - What a laugh, they should do stand up comedy!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I can see from you emails with our customer services team that you had been using your case and it had been scratched with use. Unfortunately as per our return policy we are unable to accept return on an item which has been used however as a goodwill gesture we offered you 10% refund on your order on top of the sale price. If you would like to accept this refund please feel free to email us on sales@snakehive.co.uk and we can get this processed for you. Kind Regards Snakehive

Posted 6 years ago

“Very unhappy with my experience with this company. Beware photos and descriptions of colours are not representative of the actual items received. Plum is actually burgundy brown. Despite laws around items not being as described seller unwilling to cover cost of return so I could exchange.”

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Posted 6 years ago

“Marks really easily, looks tatty. CS not very helpful. Wouldn't use them again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I can see that our Customer Services team requested pictures of the issue from you so we could look into this further for you. Please feel free to send these over to our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 6 years ago

“Not happy with the case it marks too easily. I've not even had it a week and it looks awful.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 6 years ago

“I asked for express delivery not sign for as working and needed my purchase urgently that’s why my express delivery is in Dorking post office and I am in America ... gutted”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experience an issue with the delivery of your item. I can see that you requested Royal Mail Special Delivery which does require a signature. Please do accept our apologises again for any inconvenience that this may have caused. Kind Regards Georgie Snakehive

Posted 6 years ago

“I am still waiting for my iphone 7 wallet! Paid for over a week ago! It was not as a 2019 christmas present that I paid for it! I would think twice before dealing with you again!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 6 years ago

“Advertised for Galaxy A5 but doesn't even fit, huge gaps on either sides. Do not buy.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 6 years ago

“Customer service does not exist in this company, they don’t reply to emails having given them every opportunity to do so. All I want is the phone case I ordered and paid for and 2 weeks down the line still haven’t received it - why? The numbies left a digit off my postcode despite me giving the correct postcode and paying by PayPal with a verified address!!!! Hopefully I will receive it at some point in the future even if I have to go back to PayPal and raise a dispute, one thing for sure is I won’t be buying from this company again......”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. I have spoken to our customer services team regarding this and I understand that my colleague has spoken to you this morning about this. If you have any further questions please do not hesitate to get back in contact with them. Kind Regards Georgie Snakehive

Posted 6 years ago

“Very poor, looks tatty after couple of days, only purchased it last week.. Snakehive refuse to accept return/refund. Obviously stand by there products lol”

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Posted 6 years ago

“Selected navy, they sent me black. Has a couple of white shiny scuffs on it too.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I can see from your order details that your order was placed for the Black Vintage Google Pixel 3 XL case. However it will not a problem to exchange this for the Navy case. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to arrange this for for. Kind Regards Georgie Snakehive

Posted 6 years ago

“I purchased a wallet style phone cover. Snakehive took the payment immediately but failed to give me email confirmation, a receipt or even a dispatch notice. I had to request these myself. 7 working days later there is still no sign of the phone cover. I have been told I need to wait 10 working days before they can give a refund or send another cover. The website is lovely but the service is abysmal.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to help to resolve this issue for you. Kind Regards Snakehive

Posted 6 years ago

“While the delivery was quick, the quality of the item was very poor considering the price. It was supposed to be nubuk, but it’s not. Unfortunately it was a gift, so I couldn’t very well take it back to return it.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us, the case you have purchased is make of Nubuck leather. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be more than happy to clarify this for you. Kind Regards Snakehive

Posted 6 years ago

“This product is useless, does not fit the curved edges of the phone and came unglued after a week of use. Will not recommend or use again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. I am sorry to hear that you have experienced an issue with your purchase from us. Please feel free to contact our customer services team on sales@snakehive.co.uk and they will be able to assist you with this. Kind Regards Georgie Snakehive

Posted 6 years ago

“Cover looks terrible after a few weeks use,really like the product when viewing phone but external cover shows every fingerprint, super disappointing.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review. Would you be able to email our customer services team on sales@snakehive.co.uk and they would be more than happy to get this resolved for you. Kind Regards, Georige Customer Service Executive

Posted 6 years ago

“1st time used it unfortunately they sent me wrong phone case poor”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review. Would you be able to email our customer services team on sales@snakehive.co.uk and they would be more than happy to get this resolved for you. Kind Regards, Elise Customer Service Executive

Posted 6 years ago

“Product not up to a decent standard. Snake hive support just tell me clean a 1 day old product.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Snakehive Reviews