Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.35

“I ordered it on Feb 3 and it just arrived yesterday. (but funds were taken from my account right away). I contacted OTC many times asking for my money back. I was not able to get on the web site because some large advertisement popped up and blocked the page. Also I was unable to use the phone (without a manual) so I returned it. Now I have a manual I can't use. NOT Happy with the transaction and I'd still like my money back.”

Helpful Report

Posted 2 years ago

Hello Please return with a covering letter for a refund.

Posted 2 years ago

“I ordered the Manual on January 28th. I am unable to rate the quality and completeness of said, Manual. The problem is that I have not received the Manual. I would truly love to get the Manual so that I can begin using my Cell Phone. This is my first Cell Phone. I have tried tracking my purchase. I was told to expect delivery by February 9, 2023. The last response I received was that the Manual was (supposedly) leaving the UK at 8:16 AM on February 15, 2023. That was a lie! Is there anything you can do to help?”

Helpful Report

Posted 2 years ago

Hello The order was sent via Royal Mail with a tracking number and messages when checking is from Royal mail. Once in the hands of Royal mail we have no control over the delivery or messages sent. I have checked the tracking number and can see the order has been delivered.

Posted 2 years ago

“Ordered on Jan 8, 2023, and on Jan 9, 2023, someone used my credit card info to purchase $149.97 without my permission (it probably went thru a 3rd party) - since the card I was using was a prepaid credit card I have put in a claim and have to wait 90 days (starting Jan 27, 2023). Then of course the other two elephants in the room. 1. The item was purchased on Jan 8, 2023, and was delivered on Feb 6, 2023. 2. And the other purchase of my cameral manual (purchased by my husband on the same day using my credit card) took just as long to arrive but in a separate envelope. Seems like a waste of paper and postage? Ordering was a pain in the butt because the website was not CLEARLY marked that the phone site was different from the camera site and you have to pay separate shipping charges! The reason for the two or more websites at first felt like you'r double-dipping on the shipping charges, but maybe it is a legal or accounting reason? Still felt misleading.”

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Posted 2 years ago

“I ordered the manual almost two months ago and I still have not received it! Therefore I cannot comment regarding its content. I am very disappointed in the poor delivery service!”

Helpful Report

Posted 2 years ago

Hello On checking the order we sent with tracking number and this is telling me the order has been delivered.

Posted 2 years ago

“Never received the manual !!”

Helpful Report

Posted 2 years ago

Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.

Posted 2 years ago

“I followed up for my order since I didn't get any kind of status other than thanking me for the order email. A few days later I asked for them to provide the tracking number. They emailed they were delayed due to a cyber attack with ransomware. I decided to cancel my order. Too bad, since it's hard to find printed and mailed manuals online.”

Helpful Report

Posted 2 years ago

“I have not received the Smartphone Manual. It was ordered almost a month ago. Order # 23000373W.”

Helpful Report

Posted 2 years ago

Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.

Posted 2 years ago

“Never got Manual”

Helpful Report

Posted 2 years ago

Hello The order was sent around the time Royal mail had a cyber attack. This halted all international mail leaving the UK. Unfortunately seems a few of our customers orders have gone missing in the postal system. I will resend the order.

Posted 2 years ago

“We have not received either of them. W24225No tracking info or any way of knowing when it will arrive Christine longtin 602 329231”

Helpful Report

Posted 2 years ago

Hello Your order was in the postal system with Royal mail when they had a cyber attack back in January. This attack halted all international post. This was completely out of our hands. They have just started back shipping internationally so your order should arrive soon.

Posted 2 years ago

“I still have not received the smartphone manual that I ordered from you. Can you please make sure That I do receive it. This is very POOR customer service.”

Helpful Report

Posted 2 years ago

Hello Your order was in the postal system with Royal mail when they had a cyber attack back in January. This attack halted all international post. This was completely out of our hands. They have just started back shipping internationally so your order should arrive soon.

Posted 2 years ago

“No chapter/topic list in front, no index in the back.”

Helpful Report

Posted 2 years ago

Hello The manual is published by Samsung we simply print the manual for you phone they make available on their website.

Posted 2 years ago

“They took my money, $25.25, but I never received the manual. I've tried to send them a message; they have no phone, what do you think of that?, and do not reply to my messages. They're crooks. I would strangle the crooks if I could get my hands on them. Guess I'll have to call my credit card people and cancel. You all can go straight to HELL!!!!”

Helpful Report

Posted 2 years ago

Hello I am sorry you have not receive your order. I can assure you we are not crooks. We are in the UK and our telephone number is on our website. 01707273773(this is a UK number) I will resend your order has the first one seems to have gone missing in the postal system.

Posted 2 years ago

“Did not receive it”

Helpful Report

Posted 2 years ago

Hello I will resend the order as the order seems to be missing in the postal system.

Posted 2 years ago

“As of January 13, 2023, I have not yet received it.”

Helpful Report

Posted 2 years ago

Hello I am sorry this order has not reached you. Over the month of December Royal Mail on several days were on strike and this delayed the movement of the post, But seems they have lost this order I will resend the order.

Posted 2 years ago

“Ordered Dec12 and still have the manual”

Helpful Report

Posted 2 years ago

Hello I am sorry this has not arrived. Over the month of December Royal mail took several days of strike action. This delayed the movement of the post, but seems they have lost your order. I will resend the order.

Posted 2 years ago

“I still haven't received my manual. I keep contacting OTC to tell them I still don't have it but there hasn't been anything done about it so far. I paid $23.90 and so far nothing. The transaction date was Nov. 28, 2022. I would like to have my money returned to me.”

Helpful Report

Posted 2 years ago

Hello I will email you directly to check we have the correct address.

Posted 2 years ago

“I ordered a manual on 11/24 /22 and still have it. order no. 22010289w”

Helpful Report

Posted 2 years ago

Hello I will email you directly to check we have the correct address.

Posted 2 years ago

“I still have not received my purchase. Now, I realize that is most probably down to striking postal staff, but you must have been aware of their ongoing industrial action! I was not aware that you would not be using private parcel delivery until it was `too late' ! Otherwise, I would not have ordered ! I strongly suggest that you re-send me via private parcel post ASAP. or at least refund my money !”

Helpful Report

Posted 2 years ago

Hello I will email you directly to check we have the correct address for you.

Posted 2 years ago

“really nothing not even the basics”

Helpful Report

Posted 2 years ago

Hello The manual we sent you is the manual Nokia make available for your phone.

Posted 2 years ago

“DID NOT HAVE "TEXTING"OR CHAT" IN THE INDEX OR IN THE MANUAL...I WANTED TO KNOW HOW TO SEND A PHOTO WITH A TEXT MESSAGE. OTHER INFO WAS NOT PRESENTED IN A SIMPLE CLEAR WAY TO THOSE OF US WHO DO NOT USE ELECTRONIC FORMATS”

Helpful Report

Posted 2 years ago

Hello I am sorry you found the manual unhelpful. we simply print the manual the manufacture make available for you phone.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

www.Smartphone-Manual.com Reviews