www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.34

4.3 Rating 4,005 Reviews

84 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Metrics

4.3

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“19 days and I still don't have my manual. Contact them and I just get the sameform letter back, so NO custo.er service!! Do Not Buy from OTC Ltd.”

Helpful Report

Posted 4 years ago

Hello I am sorry the manual has not arrived. We would of emailed back asking for you to confirm we have the correct address. Also due to covid the postal systems around the world are seeing delays. We use Royal mail airmail first class. I can see from our emails we replied to an email on 23rd April asking for you to wait a little longer and if it had not turned up to email us back and we would resend it. As we had not heard back from you we assume the order had arrived. I will email you directly to see if it has now turned up. Regards Julie

Posted 4 years ago

“Have not received this manual yet”

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Posted 4 years ago

Hello I will email you as this was sent on the 12th April need to check we have the correct address.

Posted 4 years ago

“This manual is probably fine for someone who has experience of using smart phones however to a first time beginner to whom the instruction to swipe up sends them reaching for a handkerchief then this manual might well have been written in swahili.”

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Posted 4 years ago

I'm sorry we aren't responsible for the contents of the manual. We simply print and bind what is provided by the manufacturer, If the manual is of no use please return it for a full refund.

Posted 4 years ago

“I did not realise from the information on your website that these manuals had multiple iphone information in and as such is not any help to me, I just wanted a manual for iPhone 12. I have already given feedback and you have offered a refund, however the cost of posting to return the manuals would negate a refund.”

Helpful Report

Posted 4 years ago

There is almost no difference between the different iPhones as far as a manual is concerned. That is why one manual covers multiple models.

Posted 4 years ago

“i WANTED A USER MANUAL MANUAL, This manual was not much use to me no index in it either”

Helpful Report

Posted 4 years ago

Sorry we don't write the manuals. We print and bind what is provided by the manufacturer. If you are not happy with it please return it for a full refund.

Posted 4 years ago

“Because of poor eyesight I can hardly read this manual . A heavier black print would might sol solve the problem.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We will resend in a larger size at no charge.

Posted 4 years ago

“Print was very light hard to read in some pages!”

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Posted 4 years ago

Really sorry to hear this. We will resend tomorrow. There must have been a problem with our printer.

Posted 4 years ago

“Took longer than I expected for it to arrive. Pages are approximately 13 cm. x 21 cm. Letters are approximately 2 mm. tall . Low ink, difficult to read without eye strain. Has table of contents without numbers. No index. Even the pages are not numbered. Very disappointed in quality for having spent $21.90.”

Helpful Report

Posted 4 years ago

Delivery almost certainly took longer because we are in the middle of a global pandemic. Postal services around the world are severely affected. We will resend the manual printed twice the size. This will help with reading it. We don't write any of the manuals. We simply print what is supplied by the manufacturer. There is nothing we can do about the lack of index or page numbers I'm afraid.

Posted 4 years ago

“I HAVE NOT RECEIVED MY SAMGSUNG PRINTRED MANUAL YET. I HAVE SENT YOU AN EMAIL. PLEASE COME BACK TO ME SOON. Ramesh Ps. Did you send the Manual by ROYAL MAIL.? Or any other Courier?”

Helpful Report

Posted 4 years ago

This appears to have been lost in the post. It has been resent to you. We have already dealt directly with you on this via email.

Posted 4 years ago

“Not much more in the manual than the users guide. With experience I have from other smartphones I feel that it is not fit for purpose.”

Helpful Report

Posted 4 years ago

Please note that we don't write any of the manuals. We simply print and bind what is provided by the manufacturer. If you are not happy with the manual please return it for a full refund.

Posted 4 years ago

“I still have not received this book. I ordered it a month ago. Thus. I give this a bad rating. And if I don't hear from you. I will be noticing my credit company to not pay this outstanding bill.”

Helpful Report

Posted 4 years ago

I'm afraid that we are sometimes seeing severe delays in postal services around the world due to the Coronavirus. This is out of our hands. Despite this we will resend your order tomorrow.

Posted 4 years ago

“Very small writing and not very dark. Disappointed.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We will resend printed twice the size. This will help.

Posted 4 years ago

“I still have not received this item. It was billed to my VISA Nov. 23!”

Helpful Report

Posted 4 years ago

Hello I am sorry we are seeing major delays in the delivery times due to covid 19 and the Christmas period with the increase in post with every body shopping on line. Postal services here in the UK are working with staff shortages and with the increase in the amount of post going through the system as impacted on the speed it pass through. Once the post has left the UK and reaches the USA it has to clear customs and then enter into the USPS and if they are having the same problems as the UK postal service then this is why it is taking extra time.

Posted 4 years ago

“I haven't received it yet.....still can't use my $300.00 Samsung Galaxy phone. Please track it for me. God bless you, Br. Paul”

Helpful Report

Posted 4 years ago

Hello I will email you to check we have the correct address before I resend. Regards Julie

Posted 4 years ago

“hi not glued all the way down the spine regards”

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Posted 4 years ago

Hello I am sorry I will resend the order. Regards Julie

Posted 4 years ago

Hello I am sorry the manual is falling apart. I will resend the order once you receive the new manual can I please ask you to revise your review. Thank you Julie

Posted 4 years ago

“Very poor print, all most unreadable in places. NOT IMPRESSED.”

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Posted 4 years ago

Hello We simply print the PDF the manufactures have made available. I will resend in a larger size this will increase the size of the text making it easier to read. Regards Julie

Posted 4 years ago

“I was expecting the manual to be A4 size. I can not read without magnifier . Very disappointed . Norman T G Martinson.”

Helpful Report

Posted 4 years ago

Hello I am sorry I will resend the order in A$ size for you. Regards Julie

Posted 4 years ago

“will update if I receive package order 20007957W have 3 more I need but want to make sure I get the first delivery, also other e mail referenced a different address, like printed manual.com or the like. Same entity? it really hasn't been that long considering the "across the pond thing".Package yet to arrive so I sent you a picture of my cat. Bradley ashton 6023 hardwood lane . concord nc 28025”

Helpful Report

Posted 4 years ago

Hello The order was posted on the 3rd November and due to covid 19 postal systems around the world have been impacted. The delivery time is a little longer sorry. Regards Julie

Posted 4 years ago

“THE MANUAL WAS PERFACT ACCEPT THE PRINTING WAS TOO SMALL FOR READING. COULD YOU ANSEWER ME BACK. THANK YOU”

Helpful Report

Posted 4 years ago

Hello I will resend the order in A4 size for you this will increase the size of the text making it easier to read. Regards julie

Posted 4 years ago

“I Order this manual on the 21/08/2020 and still have not receved it”

Helpful Report

Posted 4 years ago

Hello We have resent the order after receiving a telephone call from you. As your address was correct it seems that royal mail have mislaid the package. Regards Julie

Posted 4 years ago

www.Smartphone-Manual.com is rated 4.3 based on 4,005 reviews