www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.35

4.4 Rating 4,106 Reviews

84 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It used abbreviations that I did not know what they meant. No explanation of symbols on the screen, what they meant or what they were for or what they did or when to use them. I could find how to make a call, send a text, how to answer the phone or any of the basic things a phone should do. I really felt cheated and foolish and stupid! Money wasted. A chart explaining what each symbol was for would have really helped as a base to start using the phone would enable users to get started.”

Helpful Report

Posted 5 years ago

Hello I am sorry you are having trouble with the manual. We simply send the manual that Samsung have made available for your phone.

Posted 5 years ago

“Haven't received the manual yet. Today is Sunday, June 20th @3:56 PM EST, USA”

Helpful Report

Posted 5 years ago

Hello I am sorry we have no control over the delivery time. We use Royal mail. I will email you direct to check we have the correct address.

Posted 5 years ago

“The 12 manual had very little new material over the 11 Pro Max. This is the reason I returned the three binders,”

Helpful Report

Posted 5 years ago

Hello I am sorry all we do is print the manual the manufactures make available on their websites. We do not have any say in the contents of the manuals.

Posted 5 years ago

“I STILL am waiting to receive the manual. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello We are in the UK and orders to the USA before covid took around 14 working days but we are seeing delays in the postal system as staff are having to working with in covid rules. I will email directly to see if you are still waiting for the manual.

Posted 5 years ago

“Many pictures of the were blurry especially the ones with the phone face. What a rip off!”

Helpful Report

Posted 5 years ago

Hello I am sorry we can only supply the manual the manufacture make available on their website.

Posted 5 years ago

“19 days and I still don't have my manual. Contact them and I just get the sameform letter back, so NO custo.er service!! Do Not Buy from OTC Ltd.”

Helpful Report

Posted 5 years ago

Hello I am sorry the manual has not arrived. We would of emailed back asking for you to confirm we have the correct address. Also due to covid the postal systems around the world are seeing delays. We use Royal mail airmail first class. I can see from our emails we replied to an email on 23rd April asking for you to wait a little longer and if it had not turned up to email us back and we would resend it. As we had not heard back from you we assume the order had arrived. I will email you directly to see if it has now turned up. Regards Julie

Posted 5 years ago

“Have not received this manual yet”

Helpful Report

Posted 5 years ago

Hello I will email you as this was sent on the 12th April need to check we have the correct address.

Posted 5 years ago

“This manual is probably fine for someone who has experience of using smart phones however to a first time beginner to whom the instruction to swipe up sends them reaching for a handkerchief then this manual might well have been written in swahili.”

Helpful Report

Posted 5 years ago

I'm sorry we aren't responsible for the contents of the manual. We simply print and bind what is provided by the manufacturer, If the manual is of no use please return it for a full refund.

Posted 5 years ago

“I did not realise from the information on your website that these manuals had multiple iphone information in and as such is not any help to me, I just wanted a manual for iPhone 12. I have already given feedback and you have offered a refund, however the cost of posting to return the manuals would negate a refund.”

Helpful Report

Posted 5 years ago

There is almost no difference between the different iPhones as far as a manual is concerned. That is why one manual covers multiple models.

Posted 5 years ago

“i WANTED A USER MANUAL MANUAL, This manual was not much use to me no index in it either”

Helpful Report

Posted 5 years ago

Sorry we don't write the manuals. We print and bind what is provided by the manufacturer. If you are not happy with it please return it for a full refund.

Posted 5 years ago

“Because of poor eyesight I can hardly read this manual . A heavier black print would might sol solve the problem.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We will resend in a larger size at no charge.

Posted 5 years ago

“Print was very light hard to read in some pages!”

Helpful Report

Posted 5 years ago

Really sorry to hear this. We will resend tomorrow. There must have been a problem with our printer.

Posted 5 years ago

“Took longer than I expected for it to arrive. Pages are approximately 13 cm. x 21 cm. Letters are approximately 2 mm. tall . Low ink, difficult to read without eye strain. Has table of contents without numbers. No index. Even the pages are not numbered. Very disappointed in quality for having spent $21.90.”

Helpful Report

Posted 5 years ago

Delivery almost certainly took longer because we are in the middle of a global pandemic. Postal services around the world are severely affected. We will resend the manual printed twice the size. This will help with reading it. We don't write any of the manuals. We simply print what is supplied by the manufacturer. There is nothing we can do about the lack of index or page numbers I'm afraid.

Posted 5 years ago

“I HAVE NOT RECEIVED MY SAMGSUNG PRINTRED MANUAL YET. I HAVE SENT YOU AN EMAIL. PLEASE COME BACK TO ME SOON. Ramesh Ps. Did you send the Manual by ROYAL MAIL.? Or any other Courier?”

Helpful Report

Posted 5 years ago

This appears to have been lost in the post. It has been resent to you. We have already dealt directly with you on this via email.

Posted 5 years ago

“Not much more in the manual than the users guide. With experience I have from other smartphones I feel that it is not fit for purpose.”

Helpful Report

Posted 5 years ago

Please note that we don't write any of the manuals. We simply print and bind what is provided by the manufacturer. If you are not happy with the manual please return it for a full refund.

Posted 5 years ago

“I still have not received this book. I ordered it a month ago. Thus. I give this a bad rating. And if I don't hear from you. I will be noticing my credit company to not pay this outstanding bill.”

Helpful Report

Posted 5 years ago

I'm afraid that we are sometimes seeing severe delays in postal services around the world due to the Coronavirus. This is out of our hands. Despite this we will resend your order tomorrow.

Posted 5 years ago

“Very small writing and not very dark. Disappointed.”

Helpful Report

Posted 5 years ago

Sorry to hear this. We will resend printed twice the size. This will help.

Posted 5 years ago

“I still have not received this item. It was billed to my VISA Nov. 23!”

Helpful Report

Posted 5 years ago

Hello I am sorry we are seeing major delays in the delivery times due to covid 19 and the Christmas period with the increase in post with every body shopping on line. Postal services here in the UK are working with staff shortages and with the increase in the amount of post going through the system as impacted on the speed it pass through. Once the post has left the UK and reaches the USA it has to clear customs and then enter into the USPS and if they are having the same problems as the UK postal service then this is why it is taking extra time.

Posted 5 years ago

“I haven't received it yet.....still can't use my $300.00 Samsung Galaxy phone. Please track it for me. God bless you, Br. Paul”

Helpful Report

Posted 5 years ago

Hello I will email you to check we have the correct address before I resend. Regards Julie

Posted 5 years ago

“hi not glued all the way down the spine regards”

Helpful Report

Posted 5 years ago

Hello I am sorry I will resend the order. Regards Julie

Posted 5 years ago

Hello I am sorry the manual is falling apart. I will resend the order once you receive the new manual can I please ask you to revise your review. Thank you Julie

Posted 5 years ago

www.Smartphone-Manual.com is rated 4.4 based on 4,106 reviews