www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.33

4.3 Rating 3,745 Reviews

83 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Metrics

4.3

Based on 3,745 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a complete novice. This manual assumes you have smart phone experience. Thus this purchase was a complete waste of money”

Helpful Report

Posted 2 years ago

Hello I am sorry but all we do is supply the manual the manufactures make available for there phones.

Posted 2 years ago

“I left 4 answerphone messages as requested but no response to date. They sent the wrong Manual. I requested DORO 7080 but was sent Samsung Galaxy A12 user manual. My order no.21006050W. I would be most grateful for your help. John Tilley.”

Helpful Report

Posted 2 years ago

Hello The messages were left over the bank holiday weekend we were closed. I spoke to you on the 2nd September and we have resent the order with the correct manual.

Posted 2 years ago

“I never recieve the book.”

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Posted 2 years ago

Please email us directly at hello@printed-manual.com. Quote your order number 21005573W. We sent it to you on August 2nd. We need to check the address with you.

Posted 2 years ago

“not simple enough to follow. talking in a foreign language”

Helpful Report

Posted 2 years ago

Hello I am sorry we simply supply the manual the manufacturer has made available for your phone.

Posted 2 years ago

“The manual is hard to understand.. I wanted something graphic to help me get to parts of the phone to learn to use the different parts of the phone; eg. text, flashlight, etc., etc. I still only use it for emergencies. I wanted to learn how to use each part easily. Sylvia Tone”

Helpful Report

Posted 2 years ago

Hello We supplied you with the manual Samsung have made available for your phone. We have no control over the contents of the manuals we supply this is down to each individual manufacturer.

Posted 2 years ago

“A small booklet should be furnished with each phone purchased. Not all phones are purchased by smart youngsters who are phone savvy. I do not need to have a manual for every Apple phone.”

Helpful Report

Posted 2 years ago

Hello I am sorry we only supply manuals that the manufacturers make available. Apple phones work by the iOS software on the phone and because all the models can run on iOS 14 this is why the manual will cover all the models. This is the only manual available.

Posted 2 years ago

“I never got it after 3 months. Plus didn't have it for 2 Natl event I needed the assistance for the S21 camera feature Always has been quick. But I contact them sometimes back and told on its way”

Helpful Report

Posted 2 years ago

Hello I am sorry the manual has not arrived I can see we sent this out on the 17th June 4 weeks ago. There are delays due to covid restrictions and less flights leaving the UK the post can be transported on. The manual should be with you by now. I will email and check we have the correct address for you.

Posted 2 years ago

“It used abbreviations that I did not know what they meant. No explanation of symbols on the screen, what they meant or what they were for or what they did or when to use them. I could find how to make a call, send a text, how to answer the phone or any of the basic things a phone should do. I really felt cheated and foolish and stupid! Money wasted. A chart explaining what each symbol was for would have really helped as a base to start using the phone would enable users to get started.”

Helpful Report

Posted 2 years ago

Hello I am sorry you are having trouble with the manual. We simply send the manual that Samsung have made available for your phone.

Posted 2 years ago

“Haven't received the manual yet. Today is Sunday, June 20th @3:56 PM EST, USA”

Helpful Report

Posted 2 years ago

Hello I am sorry we have no control over the delivery time. We use Royal mail. I will email you direct to check we have the correct address.

Posted 2 years ago

“The 12 manual had very little new material over the 11 Pro Max. This is the reason I returned the three binders,”

Helpful Report

Posted 2 years ago

Hello I am sorry all we do is print the manual the manufactures make available on their websites. We do not have any say in the contents of the manuals.

Posted 2 years ago

“I STILL am waiting to receive the manual. Very disappointed.”

Helpful Report

Posted 2 years ago

Hello We are in the UK and orders to the USA before covid took around 14 working days but we are seeing delays in the postal system as staff are having to working with in covid rules. I will email directly to see if you are still waiting for the manual.

Posted 2 years ago

“Many pictures of the were blurry especially the ones with the phone face. What a rip off!”

Helpful Report

Posted 3 years ago

Hello I am sorry we can only supply the manual the manufacture make available on their website.

Posted 2 years ago

“19 days and I still don't have my manual. Contact them and I just get the sameform letter back, so NO custo.er service!! Do Not Buy from OTC Ltd.”

Helpful Report

Posted 3 years ago

Hello I am sorry the manual has not arrived. We would of emailed back asking for you to confirm we have the correct address. Also due to covid the postal systems around the world are seeing delays. We use Royal mail airmail first class. I can see from our emails we replied to an email on 23rd April asking for you to wait a little longer and if it had not turned up to email us back and we would resend it. As we had not heard back from you we assume the order had arrived. I will email you directly to see if it has now turned up. Regards Julie

Posted 2 years ago

“Have not received this manual yet”

Helpful Report

Posted 3 years ago

Hello I will email you as this was sent on the 12th April need to check we have the correct address.

Posted 3 years ago

“This manual is probably fine for someone who has experience of using smart phones however to a first time beginner to whom the instruction to swipe up sends them reaching for a handkerchief then this manual might well have been written in swahili.”

Helpful Report

Posted 3 years ago

I'm sorry we aren't responsible for the contents of the manual. We simply print and bind what is provided by the manufacturer, If the manual is of no use please return it for a full refund.

Posted 3 years ago

“I did not realise from the information on your website that these manuals had multiple iphone information in and as such is not any help to me, I just wanted a manual for iPhone 12. I have already given feedback and you have offered a refund, however the cost of posting to return the manuals would negate a refund.”

Helpful Report

Posted 3 years ago

There is almost no difference between the different iPhones as far as a manual is concerned. That is why one manual covers multiple models.

Posted 3 years ago

“i WANTED A USER MANUAL MANUAL, This manual was not much use to me no index in it either”

Helpful Report

Posted 3 years ago

Sorry we don't write the manuals. We print and bind what is provided by the manufacturer. If you are not happy with it please return it for a full refund.

Posted 3 years ago

“Because of poor eyesight I can hardly read this manual . A heavier black print would might sol solve the problem.”

Helpful Report

Posted 3 years ago

Sorry to hear this. We will resend in a larger size at no charge.

Posted 3 years ago

“Print was very light hard to read in some pages!”

Helpful Report

Posted 3 years ago

Really sorry to hear this. We will resend tomorrow. There must have been a problem with our printer.

Posted 3 years ago

“Took longer than I expected for it to arrive. Pages are approximately 13 cm. x 21 cm. Letters are approximately 2 mm. tall . Low ink, difficult to read without eye strain. Has table of contents without numbers. No index. Even the pages are not numbered. Very disappointed in quality for having spent $21.90.”

Helpful Report

Posted 3 years ago

Delivery almost certainly took longer because we are in the middle of a global pandemic. Postal services around the world are severely affected. We will resend the manual printed twice the size. This will help with reading it. We don't write any of the manuals. We simply print what is supplied by the manufacturer. There is nothing we can do about the lack of index or page numbers I'm afraid.

Posted 3 years ago

www.Smartphone-Manual.com is rated 4.3 based on 3,745 reviews