www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.33

4.3 Rating 3,758 Reviews

83 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Metrics

4.3

Based on 3,758 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new user. I am a senior citizen, too. But I still find i difficult to learn how to really use the iPhone without one to one help.”

Helpful Report

Posted 2 years ago

“Very complicated”

Helpful Report

Posted 2 years ago

“Rather complicated for us wrinklies!”

Helpful Report

Posted 2 years ago

“As someone totally new to mobile phones and 85 I found it used a computer language and didn't seem to be specific to the A12 so I had to buy the Samsung Galaxy for beginners magazine which seems easier to understand”

Helpful Report

Posted 2 years ago

“u tube is more informative”

Helpful Report

Posted 2 years ago

Hello We simply send the manual the manufactures make available for your phone.

Posted 2 years ago

“I moved from iphone to Android and am a competent user. I am 76 but only stopped work last year. Your manual on A12 assumes knowledge i did not have. Perhaps it would help if you explain the words you usemore thoroughly. Or use a 'dummy' to test this changeover. Everyone in my age group (60-80) finds the tech has become difficult. I have been told by Tk Talk to use my grandchildren which i found irritating and unnecessary! I have worked on simplifying manuals from camera mfrs and find the same assumptions. Please try harder to keep updates explained and make basics much clearer. I use my phone help to rectify muddles but it can be frustrating. Maybe a manual for beginners or less experienced like the Dummies computer books of old. I would say the manual is 50% helpful, 25% unclear and 25% needs amplification. Meant to be helpful. LQ”

Helpful Report

Posted 2 years ago

Hello I am sorry you found the manual not helpful. We simply supply manuals that the manufactures make available for their phones. We do not have any input on the contents of the manuals.

Posted 2 years ago

“Acceptable. However, binding was below average.”

Helpful Report

Posted 2 years ago

“This is my first smartphone, although I have used computers for many years, starting with the Sinclair ZX81, then various desktops and laptops. But I am disappointed with this manual. Firstly I need a magnifying glass to read the text on the A5 pages, and over 200 pages seems rather over the top. What I really need is something like a Seniors Guide to the Motorola g9 power lite, on A4 pages. But it seems that kind of publication is not available, so I must soldier on with what you have sent me.”

Helpful Report

Posted 2 years ago

Hello I am sorry you are having trouble with the manual. I will be happy to resend the order in A4 size for you this will make it easier to read. The contents of the manual we have no say on this is produced by the manufactures we simply print and send.

Posted 2 years ago

“The manual is very informative but contains nothing about the cameras. The printing font is too small and printing too faint”

Helpful Report

Posted 3 years ago

I'm afraid we aren't responsible for the content of any of the manuals. We print what is provided by the manufacturer. Sorry the print was too small and faint for you. We will resend printed twice the size.

Posted 3 years ago

“Should be easier to get to the subject under inquiry. An index is needed.”

Helpful Report

Posted 3 years ago

I'm sorry, we don't write the manuals. We just print and bind what is supplied by the manufacturer.

Posted 3 years ago

“There is no alphabetical listing. Its very hard to look up or find something.”

Helpful Report

Posted 3 years ago

I'm sorry we can only print and bind what is supplied by the manufacturer. If there is no index provided by the manufacturer we can't create one.

Posted 3 years ago

“Order and delivery of this manual was very efficient. However, although there is a basic 'Table of Contents' at the front of the manual, I was very disappointed there is no comprehensive index at the back, as there is with the online version. For me, this is a serious omission and will make finding information far more difficult than it would otherwise have been.”

Helpful Report

Posted 3 years ago

Please note that we don't write any of the manuals. We simply print what is provided by the manufacturer. Samsung provide no index in the printable manual.

Posted 3 years ago

“ok adequate nothing too flashy or long bur neither is it one of the best. Its ..... adequate”

Helpful Report

Posted 3 years ago

Sorry we aren't responsible for the content of any of the manuals. We simply print and bind what is provided by the manufacturer.

Posted 3 years ago

“Very basic manual insufficient information”

Helpful Report

Posted 3 years ago

Sorry, we are not responsible for the content of any of the manual. We simply print and bind what is provided by the manufacturer. If you have no use for the manual please return it for a full refund.

Posted 3 years ago

“ok but still hard going for geriatrics. Assumptions are made as to what is already known. OK for the young but not so for old gits like myself.”

Helpful Report

Posted 3 years ago

Sorry to hear you found it complicated. Please note that we don't write any of the manuals, we just print and bind what is written by the manufacturer. If you can't use it please return it for a full refund.

Posted 3 years ago

“The manuals are good but virus has a lot to answer to I ordered one and no one came back to me when checked this was told none on order so I ordered it again then I have two delivered oneis useless as it is small the other one is theright size but ring binding but have been charged for two not happy with you. The left hand does not what the righthand is doing! .”

Helpful Report

Posted 3 years ago

We have not charged you for two orders. We have only one person in the office at any one time for security reasons during the Coronavirus. We have a different person doing the emails remotely. We try to keep the communication between us as good as possible. It is not as effective as being the same room, but it is safer. You paid for one manual and received two.

Posted 3 years ago

“Text not large enough”

Helpful Report

Posted 3 years ago

Really sorry to hear this. We will resend printed twice the size on Monday.

Posted 3 years ago

“For the price I was expecting a full colour, professionally bound manual. What I received was a monochrome version which was adeqately bound but shedding confetti where the pages had had holes punched for the binding. More importantly though, it didn't contain the information I bought it for - how to add a "non gmail" email account which I had to find on line. But I realise that wasn't your omission. Disappointed but not mad as hell!!”

Helpful Report

Posted 3 years ago

Please be aware that we don't write any of the manuals. We simply print and bind what is produced by the manufacturer. Colour is impossible for the prices we charge, and most manuals are not in colour anyway. If the manual is of no use please return it for a full refund.

Posted 3 years ago

“The print is very faint and.small and I have to use a magnifying glass to read the text. Comparing it to my last Samsung manual that you supplied it is a bit disappointing.”

Helpful Report

Posted 3 years ago

Sorry to hear this. The quality of the text depends on the manufacturer, we just print what they provide to us. We will resend printed twice the size at no charge.

Posted 3 years ago

“Content is alright so far but not used much yet, I think the print quality is poor being very faint and hard to read where the print is small”

Helpful Report

Posted 3 years ago

Sorry to hear this. We will reprint in a larger size and send to you at no charge.

Posted 3 years ago

www.Smartphone-Manual.com is rated 4.3 based on 3,758 reviews