“Phone is great, at a great price and condition. Only downside was the delivery which took 2 weeks, with little updates which would have helped to manage expectations.”
Dear Tom,
Thank you for your great 4-star review! We're thrilled to hear that you're satisfied with your phone's price and condition. It's always our goal to provide excellent products.
We apologize for the delay in delivery and understand how important timely updates are for managing expectations. Your feedback is invaluable, and we’ll work to enhance our communication in this area moving forward.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re glad to hear that you found our service excellent and that your phone arrived in pristine condition. However, we appreciate your feedback regarding the battery life and understand how important that is for a seamless experience.
If you have any further concerns or need assistance, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to serve you again soon!
Best regards,
The Smart Cellular Team
“The iphone arrived quickly and is as pristine as promised.
Unfortunately the earpods we had ordered did not arrive and the phone charger does not fit the phone, but I am confident that these issues will be resolved.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re delighted to hear that your iPhone arrived quickly and in pristine condition, just as we promised. We sincerely apologize for the issues you encountered with the earpods and charger.
Rest assured, we are committed to resolving these concerns for you. If you need further assistance, please don't hesitate to reach out to our customer support team. We appreciate your confidence in us and look forward to making this right for you.
Best regards,
The Smart Cellular Team
“Excellent customer service, very competitive price. Delivery on time. My only negatives are I paid for pristine and I felt the marks/scratches should have graded the phone the next level down and thus be cheaper! It was 82% and I was hoping for more but it was greater than 80% which is the specification quoted.”
Dear Valued Customer,
Thank you for your insightful 4-star review! We're delighted to hear that you appreciated our customer service, competitive pricing, and timely delivery. Your feedback regarding the condition of your phone is very important to us, and we understand your expectations for pristine quality.
We continually strive to accurately represent the products we offer and your comments will help us refine our grading process. If there’s anything we can do to enhance your experience or if you have any questions, please feel free to reach out. We truly value your feedback and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Excellent customer service, very competitive price. Delivery on time. My only negatives are I paid for pristine and I felt the marks/scratches should have graded the phone the next level down and thus be cheaper! It was 82% and I was hoping for more but it was greater than 80% which is the specification quoted.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're delighted to hear that you experienced excellent customer service and timely delivery. Your feedback regarding the phone's condition is important to us, and we appreciate your honesty. We strive to provide clear and accurate grading for our products, and we value your insights on this matter.
If you have any further concerns or questions, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to serve you again in the future!
Best regards,
The Smart Cellular Team
Dear Leanne,
Thank you for your wonderful 4-star review! We're delighted to hear that you experienced great customer service and that our team was quick and helpful in addressing your issue.
Your feedback means a lot to us, and we’re always here to assist with any concerns you may have. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Everything was 5* apart from the delivery time. When I ordered the phone it was supposed to be delivered between 3&5 working days but took over 2 weeks. I arranged a different day when it was finally due to arrive as I was out and it had to be signed for. However, it was delivered on the day I was out and just left on my doorstep. I don't know what would have happened if it had been stolen.”
Dear Andy,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us overall, but we sincerely apologize for the delivery delays and the issue with your package being left unattended. That is certainly not the experience we strive for, and we understand how concerning that can be.
Your feedback is invaluable, and we will work on improving our delivery process to ensure a more reliable service moving forward. If you need any assistance or have further comments, please feel free to reach out. We truly appreciate your understanding and look forward to serving you better in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're thrilled to hear that you received your phone on time and that it was exactly as described. Your satisfaction is our priority, and it’s great to know we met your expectations.
We appreciate your kind words and look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that your order arrived quickly and that you found our website user-friendly. We apologize for the slight scratch on the screen, but we’re glad it’s barely visible and didn’t detract from your experience.
Your feedback is important to us, and we appreciate your understanding. If you have any further concerns or questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I ordered a Samsung S22 ultra and the delivery time was superb. It is on excellent condition as described on the site. I am so happy and will definitely be ordering again in future. Thank you Smart Cellular for your amazing customer service”
Dear Karabo,
Thank you for your fantastic 4-star review! We are delighted to hear that your Samsung S22 Ultra was delivered promptly and that it arrived in excellent condition, just as described. Your satisfaction is incredibly important to us, and we appreciate your kind words about our customer service.
We look forward to serving you again in the future! If you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Riona,
Thank you for your great 4-star review! We're glad to hear that you received your iPhone 13 Pro and that our customer service team was prompt in responding to your inquiries. We understand that timely delivery is important, and we appreciate your understanding.
Your feedback is invaluable to us, and we're here to ensure you have a fantastic experience. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to know that your phone arrived in mint condition. Your satisfaction is very important to us, and we appreciate your feedback.
We look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Love the customer service sadly the phone arrived damaged but I have been offered an exchange or refund which is very reasonable.
Quicky delivery and phone apart from damaged mic works really well would recommend”
Dear Valued Customer,
Thank you for your kind 4-star review! We're thrilled to hear that you loved our customer service and that we could offer you an exchange or refund for the damaged phone. It's great to know you found the delivery quick and that the phone works well aside from the mic issue.
Your recommendation means a lot to us! If you need any further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that you found our prices competitive and experienced quick delivery. It’s fantastic to know that your phone arrived in great condition and that you were satisfied with our service.
We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Delighted with both phones, as described. Not so happy with poor communications , basically lied to by staff, obviously not in stock when order placed and just fobbed off when asked where the phone , allegedly sat for a week in their despatch department.”
Dear Arthur,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re delighted with both phones and that they met your expectations. However, we sincerely apologize for the poor communication you experienced regarding your order. We strive for transparency and timely updates, and we regret that we fell short in this instance.
Your comments are invaluable to us, and we will ensure that we address this within our team to improve our service. Thank you for your understanding. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you found our product to be exactly as described, and that you appreciated the competitive pricing. We understand that the postage delay was due to Royal Mail, and we appreciate your understanding in that regard.
If you have any more feedback or need assistance in the future, don't hesitate to get in touch. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Ben,
Thank you for your wonderful 4-star review! We're delighted to hear that your order arrived within just 5 days, and that your overall experience with us was a positive one. We truly appreciate your trust in us, and we're excited that you're planning to shop with Smart Cellular again in the future.
If you have any questions or need assistance, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you love your phone and found our team helpful during the return process. We understand that battery life is crucial, and we're sorry to hear it didn't meet your expectations.
If there's anything else we can assist you with or any further feedback you'd like to share, please reach out. Your satisfaction is important to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
