“Price was good, delivery time was also good and the phone was in good condition. A couple of things had not been taken off from the previous user but overall good.”
Dear Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you found our pricing and delivery time satisfactory, and that the phone arrived in good condition. We appreciate your understanding regarding the previous user's details and are always working to improve our processes.
Your feedback is invaluable, and we hope to serve you even better in the future. If there’s anything more we can assist you with, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Phone arrived in great condition for price. Small issue upgrading phone to latest software so had to pop into a shop to get this fixed as phone locked due to incomplete update but that was not really smart cellular's fault.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're thrilled to hear that your phone arrived in great condition and that you found it to be a good value. We understand that software updates can sometimes be tricky, and we appreciate your understanding regarding the issue you encountered.
Your feedback is important to us, and we're here to help if you have any further questions or need assistance in the future. We hope to provide you with an even smoother experience next time!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your excellent 4-star review! We're thrilled to hear that you had a positive experience with us. Your feedback means a lot, and we're always striving to improve our services.
If there's anything we can do to make your next experience a 5-star one, please don’t hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Wonderful service. Bought Samsung-S22 (pristine condition) Just had one issue - did not receive the box(original samsung box) which I paid for. But Frankie was so helpful to sort that issue - received the refund just on time. Otherwise the phone is excellent and my son is very happy with that.”
Dear Tamjid,
Thank you for your wonderful 4-star review! We're thrilled to hear that you're pleased with the Samsung S22 and that your son is enjoying it as well. We apologize for the inconvenience regarding the original box, but we're glad Frankie could assist you with a timely resolution.
Your feedback is important to us, and we appreciate you sharing your experience. If you need any further assistance or have any questions, please don't hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Ordered an iPhone in pristine condition. Arrived not in 5 days but in 10 days. Otherwise there are no complaints. The phone is working. The battery is good.”
Dear Dmitry,
Thank you for your thoughtful 4-star review! We're glad to hear that your iPhone is in working order and that the battery is performing well. We apologize for the longer than expected delivery time and appreciate your understanding.
Your feedback is important to us as we strive to enhance our services. If you need any assistance or have further questions, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your lovely 4-star review! We’re happy to hear that you found our service to be simple and that your gift is on its way. We hope it meets your expectations once you open it!
If you have any questions or need assistance down the line, don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're delighted to hear that your purchase arrived quickly and in good condition. Your satisfaction means a lot to us, and we truly appreciate your feedback.
If you have any questions or need assistance, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're glad to hear you found our handset to be a good value. We apologize for the slight delay in delivery and appreciate your understanding.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're pleased to hear that you found our product to be of excellent quality for the price. Your feedback is invaluable to us and helps us continue to improve.
Should you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that your phone arrived quickly and was as described. We appreciate your feedback regarding communication during dispatch, and we will certainly take that into consideration to improve our service.
We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Jack,
Thank you for your great 4-star review! We’re glad to hear you’re satisfied with the phone and our service. We sincerely apologize for the delay in delivery and appreciate your understanding. Your feedback helps us improve, and we are committed to providing a smoother experience moving forward.
If you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Very competitively priced phones. The first one I received was not in the pristine condition I had ordered but once returned, I received a perfect replacement. This all took time though and left me without a phone for over a week.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're pleased to hear that you found our phones competitively priced. We sincerely apologize for the initial issue with your order and understand how frustrating being without a phone can be. We’re glad you received a perfect replacement.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Lorraine,
Thank you for your 4-star review and for being a loyal customer! We truly appreciate your support and are delighted to hear that you've made numerous purchases with us. Your recommendation to a friend means so much!
If there's anything we can do to enhance your experience or if you have any feedback, please feel free to share. We’re always here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in stated time and was a very good price but there were a few more visible scratches and marks on screen than I would have expected for a "Pristine" phone. In my opinion, although the rest of the phone was pristine, it should have been labelled very good or excellent because of the light screen damage. On balance kept the phone as it was a good price and with screen protector on all was good.”
Dear Miles,
Thank you for your wonderful 4-star review! We're thrilled to hear that you've had a great experience with your purchases and appreciate your loyalty as a returning customer. It's fantastic to know that the phones arrived in perfect condition and promptly.
If you have any questions or need assistance with your future orders, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Ordered Samsung s22plus pristine on 31 Jan, subsequently received 2 emails to inform of delays and eventually, after a few anxious days of email exchanges and phone calls, I received the phone on 8 Feb. These interactions were not great, it was like talking to robots that couldn't stray from the party line. They wouldn't answer questions such as "why is it delayed?" or rather worryingly "does the phone exist/is it in your possession?". Without the delays and the brick wall interactions the rating would have been a 5 as in fairness, emails were promptly responded to and it was easy to get through on the phone and, most important of all, I am delighted with the phone, which looks brand new to me and very good value at the price. So Smart Cellular, you have a good product offering but I do feel that your staff could be more open and reassuring (especially with a new customer like me) when there is a delay, or better still do not over promise on delivery times.”
Dear Valued Customer,
Thank you for your constructive 4-star review! We’re glad to hear that you found the returns process straightforward. We apologize for any delays in communication and appreciate your understanding as we work to improve this aspect of our service.
Your feedback is important to us, and we’re here to ensure a smoother experience in the future. If you need any further assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
