“Love the customer service sadly the phone arrived damaged but I have been offered an exchange or refund which is very reasonable.
Quicky delivery and phone apart from damaged mic works really well would recommend”
Dear Valued Customer,
Thank you for your kind 4-star review! We're thrilled to hear that you loved our customer service and that we could offer you an exchange or refund for the damaged phone. It's great to know you found the delivery quick and that the phone works well aside from the mic issue.
Your recommendation means a lot to us! If you need any further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that you found our prices competitive and experienced quick delivery. It’s fantastic to know that your phone arrived in great condition and that you were satisfied with our service.
We truly appreciate your feedback and look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Delighted with both phones, as described. Not so happy with poor communications , basically lied to by staff, obviously not in stock when order placed and just fobbed off when asked where the phone , allegedly sat for a week in their despatch department.”
Dear Arthur,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re delighted with both phones and that they met your expectations. However, we sincerely apologize for the poor communication you experienced regarding your order. We strive for transparency and timely updates, and we regret that we fell short in this instance.
Your comments are invaluable to us, and we will ensure that we address this within our team to improve our service. Thank you for your understanding. If there's anything we can do to assist you further, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you found our product to be exactly as described, and that you appreciated the competitive pricing. We understand that the postage delay was due to Royal Mail, and we appreciate your understanding in that regard.
If you have any more feedback or need assistance in the future, don't hesitate to get in touch. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Ben,
Thank you for your wonderful 4-star review! We're delighted to hear that your order arrived within just 5 days, and that your overall experience with us was a positive one. We truly appreciate your trust in us, and we're excited that you're planning to shop with Smart Cellular again in the future.
If you have any questions or need assistance, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We're delighted to hear that you love your phone and found our team helpful during the return process. We understand that battery life is crucial, and we're sorry to hear it didn't meet your expectations.
If there's anything else we can assist you with or any further feedback you'd like to share, please reach out. Your satisfaction is important to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Adam,
Thank you for your wonderful 4-star review! We're delighted to hear that you found our prices great and that you're pleased with the quality of your handset. We truly appreciate your feedback regarding the communication about your order delivery—we're always looking for ways to improve the experience for our customers.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that the product matched the description and is working well for you. Your satisfaction is our priority, and we’re glad to know that you’re enjoying your purchase.
If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“The price was right, delivery was fine it was the unacceptable delay in receiving the phone that caused an issue. The expectation for delivery should have been set more realistically. Correspondence with the service team needs to be sharper and not have built in delays,particularly on emails. Got there eventually and the product is excellent , as described.”
“Phone arrived in original box and as described.would have been 5* if the next delivery as promised on website happened rather than 2 day as outlined in email confirmation.”
“Ordered two, one arrived. Took order without advising not available due to supplier issue. Despite best efforts of sales item sat at despatch from 16:30 until following day.
Well pleased with the one that arrived, perfect condition and very well packed. Just disappointed with communications”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re glad to hear that you received great service and that the item matched your expectations. We apologize for the longer delivery time, and your feedback helps us continually improve our shipping processes.
We appreciate your support and look forward to serving you again in the future. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Good range of choice. Item was dispatched quickly. Customer service was slow and had to email and use the online chat but a resolution was sorted. Awaiting partial refund.”
Dear Customer,
Thank you for your review and for highlighting the good range of choice and our quick dispatch! We're glad to hear that your item was shipped promptly.
We sincerely apologize for the delay you experienced with our customer service. Your feedback is important to us, and we are constantly working to improve our response times. Please be assured that your partial refund is being processed, and we appreciate your patience during this time.
If there's anything else we can assist you with, don’t hesitate to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Straightforward transaction and reasonable price.Took quite a while to come,when opened it was on Los Angeles time zone is this why?
Bought a pristine phone a few nicks and scratches which I expect would have been highlighted as not making it pristine if roles were reversed and I was trying to sell the phone to them 🤷♂️not serious enough for me to return.Battery health 86%.”
Dear Reviewer,
Thank you for sharing your thoughts with us! We appreciate your feedback regarding the straightforward transaction and reasonable pricing. We strive to be transparent, and your insights help us improve.
We apologize for the delay in shipping and any confusion regarding the time zone. We understand that these details matter, and we’ll ensure better clarity in the future.
Regarding the condition of the phone, we appreciate your understanding, and we’ll take your comments into consideration as we work to enhance our descriptions. Your satisfaction is important to us, and we're here to help if you have any questions or need assistance.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your positive 4-star review! We're glad to hear that you experienced good customer service and appreciated our quick replies. It’s great to know that you found our prices reasonable, as we always aim to provide value to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. If there's anything else we can do for you, just let us know!
Best regards,
The Smart Cellular Team
Dear William,
Thank you for your great 4-star review! We're glad to hear that you found our service to be good and our value commendable. We strive to provide the best experience possible, and we appreciate your understanding regarding the delivery time.
Your feedback is invaluable to us, and we hope to serve you even better in the future. If you have any questions or need assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Very happy with both iPhones we bought.
Only issue is they came in separate shipments but the advice note said 1 shipment. Caused a brief concern.
Otherwise very happy.”
Dear Ray,
Thank you for your fantastic 4-star review! We're thrilled to hear that you're very happy with both iPhones you purchased. We apologize for any confusion caused by the separate shipments; we understand how that can lead to concerns.
Your feedback is important to us, and we're committed to improving our processes. If you have any further questions or need assistance, we're always here to help!
Best regards,
The Smart Cellular Team
Dear Glenn,
Thank you for your fantastic 4-star review! We are thrilled to hear that the phone is in excellent condition and perfectly meets your needs. Your satisfaction is very important to us, and we apologize for the slower delivery time that you experienced.
We appreciate your understanding and feedback, as it helps us improve. If you have any further questions or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Ordering was easy and simple with a good selection of devices on the website.
Payment was taken and order accepted, updates were given but progress was a bit slower than expected.
Tracking number took a while to be issued and royal mail tracking number appeared over a day later.
Delivery was next day as per website and the quality of the device was as given on the web.
Overall a good experience although progress updates could have been a little faster”
Dear Martin,
Thank you for your thoughtful 4-star review! We're delighted to hear that you found our ordering process easy and appreciated the selection of devices we offer. We genuinely strive to keep our customers informed throughout the process, and we apologize for the delay in updates and tracking information. Your feedback is important to us and helps us improve.
We're glad to know that your delivery was on time and that the device met your expectations in quality. We appreciate your understanding and hope to provide an even smoother experience next time.
Thank you once again for your feedback and support!
Best regards,
The Smart Cellular Team
