“Ordered Samsung s22plus pristine on 31 Jan, subsequently received 2 emails to inform of delays and eventually, after a few anxious days of email exchanges and phone calls, I received the phone on 8 Feb. These interactions were not great, it was like talking to robots that couldn't stray from the party line. They wouldn't answer questions such as "why is it delayed?" or rather worryingly "does the phone exist/is it in your possession?". Without the delays and the brick wall interactions the rating would have been a 5 as in fairness, emails were promptly responded to and it was easy to get through on the phone and, most important of all, I am delighted with the phone, which looks brand new to me and very good value at the price. So Smart Cellular, you have a good product offering but I do feel that your staff could be more open and reassuring (especially with a new customer like me) when there is a delay, or better still do not over promise on delivery times.”
Dear Valued Customer,
Thank you for your constructive 4-star review! We’re glad to hear that you found the returns process straightforward. We apologize for any delays in communication and appreciate your understanding as we work to improve this aspect of our service.
Your feedback is important to us, and we’re here to ensure a smoother experience in the future. If you need any further assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Wasn’t sure when my delivery would arrive I sent a email and received a print reply the help and support I received was very prompt may I add ,they put my mind at ease that my hand set would soon be delivered and apologized for any inconvenience they apologized for the delay and no sooner than that 4days later I received my hand set I’n excellent condition, I will definitely be advising any friends and family to use this site for any mobile phone products they shall need in the future as I certainly myself shall be using again. Thank you for your help .”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're delighted to hear that our support team was able to assist you promptly and put your mind at ease regarding your delivery.
We apologize for the initial uncertainty and appreciate your understanding. We're thrilled that your handset arrived in excellent condition, and we truly appreciate you recommending us to your friends and family.
If you need any further assistance in the future, don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your positive 4-star review! We're pleased to hear that you experienced decent communication, fast delivery, and found our prices appealing.
Your feedback is important to us as we strive to provide the best service possible. If there's anything else we can assist you with, please feel free to reach out.
Best regards,
The Smart Cellular Team
“I copped a “excellent condition” iPhone 14 Pro Max Honestly came within 3 days of purchasing came with a tiny scratch on the screen and had 87% battery I wouldn’t complain at the price.
——> this is a honest review they didn’t pay my jack shizzle”
Dear Harry,
Thank you for your honest 4-star review! We're happy to hear that your iPhone 14 Pro Max arrived quickly and that you found the price satisfactory. While we strive for perfection, we appreciate your understanding regarding the minor scratch and battery percentage.
Your feedback helps us improve, and we’re here to support you if you have any further questions or need assistance. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Roxy,
Thank you for your wonderful 4-star review! We’re thrilled to hear that you love the product. We apologize for the delay in delivery and appreciate your patience as we work to improve our shipping times.
Your feedback means a lot to us, and we’re here to ensure a fantastic experience with your future purchases. If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your positive 4-star review! We’re thrilled to hear that your experience has been good so far.
Your feedback is invaluable to us, and we're here to make sure your journey with Smart Cellular continues to meet your expectations. If there's anything specific you need or if you have any further comments, please don’t hesitate to let us know.
Best regards,
The Smart Cellular Team
“Phone seems to be good at first glance, great value ! It did turn itself off once without me touching, which knocked my confidence. But seems to be behaving now I have updated. Great price, and many offers to be snapped up here, slightly disappointed it took over a week to deliver.”
Dear Josh,
Thank you for your insightful 4-star review! We're glad to hear that you find the phone to be a great value. We understand how concerning it can be when a device behaves unexpectedly; we appreciate your patience and are pleased to know that it’s performing better after the update.
We also apologize for the delay in delivery and are continuously working to improve our shipping times. Your feedback is invaluable, and we’re here to support you with any questions in the future.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear David,
Thank you for your review and feedback! We're glad to know that you were able to find an alternative that worked for you and appreciate your understanding regarding the colour availability.
Our team strives to ensure that deliveries are made promptly, so it's great to hear that your order arrived on time. If you need any further assistance or have any questions, feel free to reach out.
Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Easy to order, delivery on time. Both phones are in excellent condition. S22 mobiles. Ordered in pristine condition, all that is visible on both phones are tiny scratches on the edge trim predominantly where the charger enters the phone. Very minimal and so far...very pleased.”
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're thrilled to hear that you found the ordering process easy and that your S22 mobiles arrived on time and in excellent condition. It's great to know that the minor imperfections did not overshadow your overall satisfaction.
Your feedback is invaluable to us as we continuously strive for excellence. If there's anything more we can do for you, please don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“Easy process to order and arrived when promised, slight confusion with colour delivered, but resolved with one email communication. Excellent condition iPhone 12. Will use again.”
Dear Julie,
Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our ordering process easy and that your iPhone 12 arrived in excellent condition.
We apologize for the slight confusion regarding the color and are glad that it was resolved with just one email. Your feedback helps us enhance our service further.
We truly appreciate your willingness to use us again, and if you ever need assistance in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I bought an iPhone 13 in good condition and turned up one day early and not a mark on it I ordered box as a present and that was good condition as well came with new charger lead”
Dear Miss,
Thank you for your wonderful 4-star review! We’re thrilled to hear that your iPhone 13 arrived in great condition and that the box and new charger lead met your expectations.
Your feedback is invaluable to us, and we appreciate your support. If there's anything more we can do for you in the future, just let us know!
Best regards,
The Smart Cellular Team
“Phone is in really good condition as stated and communication was good. Site easy to use. Delivery took a little longer than initially anticipated. Packaging was great”
Dear Gemma,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your phone arrived in great condition and that our communication met your expectations.
We apologize for the delay in delivery, and we appreciate your understanding. Your feedback regarding the packaging is also much appreciated! If you need any assistance or have further questions, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Ronald,
Thank you for your wonderful 4-star review! We're thrilled to hear that you had such a positive experience with our pricing and customer service. It's great to know that your second purchase was just as satisfying as the first!
We truly appreciate your continued support and look forward to serving you again in the future. If you ever need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear TA,
Thank you for your fantastic 4-star review! We’re glad to hear that you found our website easy to use and that your order arrived quickly. It’s wonderful that the phone is just what you wanted!
Your feedback means a lot to us, and we’re here to help if you need anything in the future.
Best regards,
The Smart Cellular Team
Posted 2 months ago
Dear TA,
Thank you for your fantastic 4-star review! We're so glad to hear that you found our website easy to use and that your phone arrived quickly just as you wanted.
Your satisfaction is important to us, and we appreciate your support. If you have any questions or need assistance in the future, we're here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your excellent 4-star review! We’re thrilled to know you had a positive experience with us.
Your support means a lot, and we’re here to assist with any future needs you may have. If there’s anything specific you’d like to share or if you need further assistance, please don’t hesitate to contact us.
Best regards,
The Smart Cellular Team
“Am very happy with the iphone and the price seemed good. It also arrived when I was told to expect it — although ideally it could have been sooner as my old phone was caput.
Overall very pleased with the service.”
