“I continue with my negative reviews about Smart Cellular. A refund from them remains outstanding as does a separate order for a new phone. Excuses upon excuses. I think they tell you anything to placate and shut you up in the hope you’ll go away!”
Dear BarryBear83,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices competitive, enjoyed great communication, and received your order quickly. It's always our aim to ensure that the product condition meets your expectations!
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Took 3 weeks to arrive despite receiving a phoney dispatch notification.
I cancelled the phone after 1 week - heard nothing
Messaged (I have the transcript) emailed returns@ & sales@ and telephoned
3 weeks later the phone arrived after I should have been refunded
Stay away it seems they send out the wrong colours and take ages to do so.”
“I did not trade a phone in, so cannot comment on that particular process. However I ordered a refurbished iPhone 14 Pro, in pristine condition, in midnight black. Took a fair while to arrive which was not a huge problem, but Smart Cellular sent the wrong colour phone - purple, not midnight black. It is also not in pristine condition. They were impossible to contact, not answering the phone, and did not answer any emails. The only communication I received was to ask me to write a review, so here it is - avoid Smart Cellular and go somewhere else.”
“Should have been clearer with how long it takes for delivery, however their customer care service is good with quick responses.
Dispatch team need to be a bit slicker with delivery times.”
Dear Wyn,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our delivery times and are glad to hear that our customer care service met your expectations with quick responses.
We’re always looking to improve and will certainly pass on your comments to our dispatch team to enhance the delivery experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Tantan,
Thank you for your great 4-star review! We're glad to hear that you were satisfied with our customer service and the quick delivery of your item. Keeping you informed throughout the process is a priority for us.
If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
“Dear Smart Cellular,
This is my second purchase from your company, and I am once again very satisfied. Both iPhones I received matched their descriptions perfectly. For my second order, I initially selected a "good" quality iPhone 12; however, due to stock limitations, I was upgraded to an "excellent" condition device at no extra cost. I had a positive experience with your customer service team, and I found your after-sales support to be superior to that of other sellers. Thank you for maintaining such high standards.”
“They were ok. The phone was delivered a few days later than both advertised and expected. The usb cable was cheap and not capable of super fast charging, so a waste since I'll never use it.
The phone itself was actually the wrong colour, but I actually prefer the dark green colour and it's going in a case anyway.
They were one of the cheapest websites, and I suppose that has to be reflected somewhere. I'll only buy again if Google finds them to be significantly cheaper next time.”
“Good choice of phones all at competitive prices. Chose an iPhone SE and very pleased with the phone, it’s in excellent condition and will definitely use Smart Cellular again.”
Dear Customer,
Thank you so much for your stellar 5-star review! We’re thrilled to hear that you found a great choice in the iPhone SE and that it met your expectations in condition and performance. It's always our aim to provide competitive prices and quality products.
We truly appreciate your trust in Smart Cellular and look forward to serving you again in the future! If you ever have any questions or need assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Ordered a phone 2 weeks ago. Still hasn’t arrived. They NEVER answer phone calls and seldom respond to emails. They also owe me a refund on another phone I returned to them. I sent this phone special delivery and signed for. Someone at the company actually accepted my return and signed for it over a week ago. Still no refund and no phone. A double whammy. Hopeless communication. Totally frustrating and unacceptable customer service. When this is sorted. Never again!”
“I purchased an Iphone 12. The condition is perfect. It was listed as pristine and it certainly was. The casing doesn't show any wear so you wouldn't think that it has been pre owned. Delivery was great it arrived 2 days after it was ordered, as stated. The purchase price was reasonable and affordable, for a nearly new item.
I would in future most definitely use smart cellular again. Great product and great service.”
Dear Christopher,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found your iPhone 12 in perfect condition and that it met your expectations for cleanliness and functionality. It’s great to know that our quick delivery and reasonable pricing contributed to your positive experience.
Your intention to shop with Smart Cellular again is greatly appreciated! Should you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Experience could have been better! Have used Smart Cellular before and everything was good. This time my order took 2 weeks to come and it was impossible to to talk to anyone as no one aswered the helpline and emails were not replied to. Eventually managed to get son response fron the online chat but still no explanation for the delay!”
Dear Customer,
Thank you for your 3-star review and for letting us know about your experience. We’re glad to hear you’ve had positive experiences with Smart Cellular in the past, but we sincerely apologize for the delays and communication issues you encountered this time around.
Your feedback is invaluable to us as we aim to ensure timely deliveries and responsive support. We are committed to improving our services, and your comments will help us in that effort.
If there’s anything else we can assist you with or if you have further questions, please feel free to reach out. We appreciate your understanding and hope to serve you better in the future!
Best regards,
The Smart Cellular Team
“The phone I received was not that I ordered and I got it late for 3 days. When contacting customer service about return and refund, they just not reaching back to me.”
“Ordered a Samsung S22 Ultra which duly arrived promptly well packaged. The handset is in pristine condition as advertised. Excellent price and good communications after a minor hic-up. Very happy with the Ease of the transaction even though I ordered as a quest using my PayPal account. I will recommend Smart Cellular friends and colleagues”
Dear Anthony,
Thank you so much for your outstanding 5-star review! We’re thrilled to hear that your Samsung S22 Ultra arrived promptly and in pristine condition. It’s fantastic to know that you appreciated our packaging and communication, even amidst a minor hiccup.
Your recommendation to friends and colleagues means a lot to us! Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re looking forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone arrived the very next day and that you found the best price with us. Our team takes pride in providing excellent customer service, so your kind words truly mean the world to us!
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“So far so good, purchased Iphone 13 in excellent condition, the phone came in 5 days and was in excellent condition, I'm happy with my purchase. I contacted support to check on dispatch, received same day reply.”
Dear Silvia,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your iPhone 13 arrived in excellent condition and that you’re happy with your purchase. It’s great to know that our support team provided timely assistance regarding your dispatch inquiry.
Your satisfaction is our top priority, and we truly appreciate your feedback! If you ever have any questions or need further assistance, don’t hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Really happy with me new phone. It was so easy to order and it came the next day and it was the right price. I highly recommend using Smart Cellular. 5 stars would give more if it was possible.”
Dear Matthew,
Thank you for your outstanding 5-star review! We're thrilled to hear that you’re happy with your new phone and that the ordering process was simple for you. Fast delivery and great pricing are what we strive for!
Your high recommendation means a lot to us, and we’re here for any future needs or questions you may have. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Naima,
Thank you for your incredible 5-star review! We're thrilled to hear that you had a positive experience with us. Your support means everything to our team at Smart Cellular.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re looking forward to serving you again soon!
Best regards,
The Smart Cellular Team
