Dear Reviewer,
Thank you for your fantastic 5-star review! We're delighted to hear that you found great value with us, and it's wonderful that the process of keeping your number was easy. Fast service is what we aim for, and your feedback reassures us we're on the right track!
We appreciate your support and can't wait to serve you again in the future!
Warm regards,
Team Smart Cellular
“Received Flip5 phone 1 week after ordering. Although not the colour i ordered I am delighted with the phone I received which is in pristine condition. Would highly recommend using this company.”
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re delighted to hear that you are happy with the Flip5 phone you received, even if it wasn’t the color you initially ordered. It’s always great to know that our customers find value in our products and services, and your recommendation means a lot to us!
We truly appreciate your support and look forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
“This is my purchase of a refurbished phone. I ordered pristine and it truly is just that. I rang them a few times (wrong letter on email my error,) finally emailed, Tom couldn’t have been more helpful. My only negative is that it is very difficult to get to chat to a person by phone, but they are quick to respond to emails. Delivery was as promised, can’t comment on returns or refund as I don’t want one.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We're so glad to hear that your refurbished phone met your expectations and that Tom was able to assist you effectively. We apologize for any difficulty you experienced reaching us by phone, but we’re pleased to know our email support was helpful in resolving your queries.
Your feedback about delivery is much appreciated, and we hope you enjoy your new device!
Best wishes,
Team Smart Cellular
“More than happy with the service received. Phone was delivered sooner than expected and was in mint condition. Unlike the last phone that I bought from another supplier, this one came with a charge cable and SIM card removal tool. Very satisfied and will certainly use them again”
Dear Shaun,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were pleasantly surprised by the early delivery and that your new phone arrived in mint condition. It’s great to know that the included accessories added to your satisfaction!
We appreciate your support and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your fantastic 5-star review! We're thrilled that you experienced super service and fast delivery, and that your product felt like new. Your satisfaction is our top priority, and we can't wait to assist you again in the future!
Thank you for choosing Smart Cellular!
Warm regards,
Team Smart Cellular
“Amazing phone and service. I bought the phone as fair condition but honestly it looked so clean not a single mark (not that I can see anyway). The delivery was amazing and I got a charger I forgot I was receiving. Deffo will use again thanks!”
“Recently purchased a iPhone 14 ,took 7 days to arrive .also I payed for a pristine condition phone after inspecting the phone in my opinion it’s not in a pristine condition many pitted mark on both sides ,emailed sales with photos , but as of today I’ve had no reply”
“I ordered an iPhone 13 Pro which did arrive and was as described. However within a week of using the phone it stopped charging via a cable. I was told to return the phone via a tracked service and I would receive a replacement. Since returning the phone I have had no reply to emails, messages and phone calls! They now have the phone and my money! It started off so well, such a shame they have appalling customer service! I have had to open a dispute with my bank to recover the money.”
“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds.
What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“Order placed 17th April and after several excuses for non-delivery and promise of cancellation and legal action did the phone eventually get delivered on 13th May, without any documentation and was the wrong colour. I decided to keep the item for fear of never getting a replacement. Caveat Emptor !!!!!!!!!”
“I ordered a phone on April 29, it didn't arrive, I canceled the order, they told me that the money would be refunded to my bank account
I'm still waiting for my money back.
Don't buy from this company”
Dear Valued Customer,
Thank you for your exceptional 5-star review! We're thrilled to hear that you found our website easy to navigate and that your phone exceeded your expectations in terms of condition. It’s fantastic to know you plan to use us regularly for your future phone updates!
If you ever need assistance or have any questions, we’re just a message away.
Warm regards,
Team Smart Cellular
“Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company”
“Absolutely appalling customer service. The phone I bought had a chip (much more than a hairline scratch) in a prominent place that was not expected from an ‘excellent’ graded phone. I have been passed between four different teams for the past 12 days trying to arrange a return, and no-one has answered the multiple phone calls I’ve made on different days/at different times trying to resolve.”
“Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored.”
