“I ordered a phone and it arrived very scratched and not the condition that was ordered. Returned the phone and have proof of delivery. 2 weeks later I have still not been refunded despite them texting me to say they had sent the refund - nothing received. As others have mentioned. They do not reply to emails and messages in anything like an acceptable timescale and dealing with a refund/return has been painful. Still not received my refund.
I have bought from them in the past and when it is straight forward the product and delivery is good. But any problems take forever to deal with due to them being so difficult to contact and get any kind of response.
I will not be using them again and am about to go to the Communications Ombudsman.”
“I virtually never leave reviews but I was very impressed by the mobile I received from Smart Cellular. Despite being a 2 year old Google Pixel 7a I received a absolutely pristine unit. Only the broken seals on the box and the absence of the protective film on the screen differentiated it from factory new.
Needless to say it was 100% functional and clearly has a battery that has had little use. I would certainly use Smart Cellular again and would even recommend them.”
Dear Valued Customer,
Thank you for your stellar 5-star review! We're absolutely delighted to hear that you were so impressed with the pristine condition of your Google Pixel 7a. We strive to provide our customers with high-quality devices, and it's fantastic to know we hit the mark for you.
Your recommendation means a lot to us, and we're here whenever you need assistance in the future.
Best regards,
The Smart Cellular Team
“I ordered a phone on 20/4 and it’s still not arrived. All emails ignored and phone rings out. Worst customer service I’ve ever experienced. No apology or explanation . Avoid at all cost”
“Lost around £300 ordering a phone from here, arrived late with a screen that wasn’t working and a battery health of 76%, no communication and ignored emails so didn’t even attempt to send back for a refund and completely loose out, £100 on a new screen and £60 on a new battery, I will be taking this further!”
“I purchased a phone which was faulty so I returned it and as I needed a phone rather than wait for a refund I ordered another only in a different colour. This phone was not what I ordered and looked like the phone I returned and had the same defect. I also returned this phone and have been trying since March to get a refund for both phones but only got refunded for the first one plus the postage for the 2 phones. I have phoned and emailed several times and have not received any reply and when I did manage to get through on the phone the customer service was very rude and told me I wasn't making any sense!”
“I would not recommend purchasing a phone via Smart Cellular. I bought a phone, that was listed as in stock on their website on the 15th March. Several chasers and a further 10 days before they admitted they didn't have my specific phone, and didn't know if it would ever be available. I therefore requested a refund, that was the 25th. As at 7th May I still do not have my refund.”
“They rarely answer phone calls and emails. I make no apologies for submitting numerous reviews until my issues are resolved. Despite the fact that I have emailed and phoned them on numerous occasions and they have made me countless false promises I still have not received my phone. This situation is intolerable and theirtreatment of customers is despicable. I ask for the umpteenth time - where is my order?”
“Bought an iPhone 13 Pro Max - Pristine condition - and it was immaculate - not a mark on it. Couldn’t match the price on any other site and still got £15 off the marked price. 18 month guarantee, which was 6 months more than any other seller. Delivered on time with charging cable. Only criticism is that you don’t get to know the battery life before delivery. Mine was 82%, but I was hoping that since I bought a pristine condition phone that this would be higher. Otherwise highly satisfied and wouldn’t hesitate to recommend.”
“I was happy with the price, but the after sales care is horrendous. No one answers the phone or emails you back properly. Waited 2 weeks or more for my order. My bank contacted you due to me being unable to get through”
Dear Sue,
Thank you for your glowing 5-star review! We’re thrilled to hear that you found our website helpful and easy to navigate. It’s wonderful that your mobile arrived quickly and met your expectations.
Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Re I Phone 13Pro Max Product received and on inspection couldn't find a single mark or blemish absolutely mint condition Product works well. Delivery slow not Smart fault down to postal service. Thank you”
Dear Stephen,
Thank you for your wonderful 5-star review! We're so pleased to hear that your iPhone 13 Pro Max arrived in mint condition and is working well for you. It’s great to see your satisfaction with the product.
We appreciate your understanding regarding the delivery timing—sometimes postal services can be unpredictable, but your patience is greatly valued. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Stephen,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and found our product to be outstanding. It’s wonderful that you appreciated the fast delivery and our communication throughout the process.
Your feedback truly means a lot to us. If there's anything more we can do for you or if you have any questions in the future, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“My wife needed a new phone so i looked around and found an 1phone 11 ar a great price from smart cellular, ordered it and it arrived in a few days, so far no issues with it but i know if she does there is a warrantee.”
Dear Les,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found a great deal on the iPhone 11 for your wife. It’s wonderful to know that it arrived promptly and that you’re confident in the warranty we offer.
Your satisfaction is our utmost priority, and we’re here to assist you if you need anything in the future. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Ordered white mobile and got a yellow one delivered very disappointed please sort out asap checked order I asked for white .please sort out ASAP.regards .parmitage”
“The first phone I got did not work properly, it wouldn’t charge. The second phone I received was in great condition. However, neither were the colour I ordered. I flagged this to their customer service and didn’t get a final resolution.”
Dear Valued Customer,
Thank you for your review and for sharing your experience with us. We genuinely apologize for the inconvenience you faced with your phone not charging and the mix-up with the color of the models. We strive for excellence and are disappointed that we fell short in your situation.
Your feedback regarding our customer service is essential, and we are committed to addressing these concerns to ensure a more satisfactory resolution moving forward. We truly appreciate your patience and understanding. If there's anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your understanding and for taking the time to share your feedback with us. We sincerely apologize for the slight delay in delivery during the long weekend, but we are glad to hear that our communication met your expectations.
Your patience during this time is greatly appreciated. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your iPhone and that it’s working perfectly for you. It’s our aim to provide high-quality products that meet your expectations, so your satisfaction truly makes us proud.
We appreciate your recommendation and look forward to serving you again in the future. If you ever have questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Harry,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our friendly service and appreciated our competitive pricing. Nothing makes us happier than knowing our customers feel taken care of.
Your recommendation means a lot to us, and we can't wait to assist you again in the future. If you need anything, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
