Dear Grahame,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you're pleased with the superb quality of your purchase. While we aim to deliver promptly, we appreciate your understanding regarding the slight delay and are glad to know it was worth the wait.
Good communication is essential to us, and we’re happy to hear that we met your expectations in that regard. Your satisfaction means the world to us!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Grahame,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found your purchase in superb condition and appreciated our communication throughout the process. We understand that waiting for delivery can be a bit challenging, but we're glad to know it was worth the wait for you!
Your satisfaction is our priority, and your positive feedback truly motivates us. If you need anything else or have any questions in the future, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“I agree with other dissatisfied customers. They don’t answer phone calls or emails. I returned a phone which was signed for at their end. I have documentary proof. I ordered a different iPhone. Still not received and my refund hasn’t been issued. Unless something drastic happens I am finished with Smart Cellular. Totally disgruntled customer. Nothing to recommend them.”
Dear Paul,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived on time and is performing great. It's wonderful to know that you found our pricing competitive as well!
Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received good service in all respects. Your satisfaction means the world to us, and we work hard to ensure a positive experience for all our customers.
If there’s anything more we can do for you or any questions you may have in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received great service and that your iPhone was in excellent condition. Your satisfaction means the world to us!
We’re looking forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good quality phone and customer service are friendly. Delivery was not next day and tracking could have been more detailed for security, but overall I'm happy”
Dear Isabelle,
Thank you for your fantastic 4-star review! We're pleased to hear that you found our phone to be of good quality and that our customer service team made a positive impression.
We apologize for any inconvenience with the delivery time and tracking details. Your feedback is invaluable, and we will certainly look into ways to enhance our delivery experience for our customers’ security and peace of mind.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Disgraceful service. I ordered a phone on March 26th and since then I’ve received FOUR bogus emails claiming the item has been dispatched—not a single one included a tracking number. Total lies. You’ve taken my money and given me nothing in return. To make things worse, your customer service is a joke—no one picks up, no one responds. I’m done being patient. I’ll be reporting this to Action Fraud and spreading the word. People deserve to know what kind of scam you’re running.”
Dear M,
We are truly sorry to hear about your experience, and we understand the frustration caused by the emails you received regarding your order. It's unacceptable that you haven’t been able to obtain a tracking number or receive an adequate response from our customer service team.
Please know that we take your concerns very seriously, and we are working hard to resolve these issues. We appreciate your feedback as it helps us improve our operational processes and customer support.
We encourage you to contact our customer service team again, as they are dedicated to addressing your situation. Your experience is very important to us, and we would like the opportunity to make things right.
Thank you for your understanding.
Best regards,
The Smart Cellular Team
Dear Georgia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced great customer service and that your phone arrived quickly and in perfect working order. It's wonderful to know that you feel you received excellent value for your money!
Your satisfaction is our top priority, and your positive feedback truly means the world to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your entertaining review! We appreciate your humor and are glad to see you rated us 7 out of 10. Your feedback is important to us, and we're always looking for ways to improve your experience.
If there’s anything specific that we could do to boost that score, please don't hesitate to share! We're here to help and ensure your next experience exceeds expectations.
Looking forward to serving you again!
Best regards,
The Smart Cellular Team
“We bought a iphone 13 in printine condition and the phone is indeed in perfect condition. My son is very happy with our purchase. No issues with battery life, the camera is superb - seems to be better than my iphone 14 for some reason! The communication during ordering has been great. They let us know when there was a slight delay and the phone arrived within the time frame expected.”
Dear C,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your iPhone 13 arrived in perfect condition and that your son is happy with the purchase. It's great to know that you're impressed with the battery life and camera quality!
We appreciate your kind words about our communication as well; keeping our customers informed is important to us. If you ever need assistance or have questions in the future, please feel free to reach out.
Looking forward to serving you again!
Best regards,
The Smart Cellular Team
“I had a really difficult time with smart cellular but I did receive a good phone so it’s a mixed review.
The phone was ordered and I received an email the next day saying it was being posted and would be here in a few days. No phone arrived, but I was advised via Royal Mail tracking it had been delivered - not to my house - I called customer services and after a few attempts spoke to someone who was lovely, apologised and said it wasnt my phone there had been a glitch on system and my phone would be on its way and with me by end of week. End of week and still no phone, called again and was told that there was a delay on shipping but would be with me by end of next week - end of week still no phone - called up and given the option of cancelling for full refund or waiting for the phone. I chose a full refund, they then said I had to email them asking for full refund - I did that immediately and received no confirmation that they would pay or by when, I chased and received no reply. The phone then arrived 4 weeks late. I kept the phone for one of my other children and the phone itself was exactly as described and is in very good condition hence why the score is higher than a 1, also the staff I spoke were always super polite and tried to be helpful, but the reality is I had to chase all the time, there was no communication from the company and it was quite stressful when it didn’t need to be.”
“Order placement and delivery was all fine. Phone in very good condition, apart from small chip on one side, which is now hidden by the case. Good battery condition and good price.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that your order went smoothly and that the phone was in very good condition upon arrival. It's great to know the small chip was easily covered by your case and that you're satisfied with the battery condition and price.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Dear Eddie,
Thank you for your amazing 5-star review! We're thrilled to hear that your product was delivered in good condition and is working well. Your recommendation means a lot to us!
If you ever have questions or need assistance, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Purchasing a new phone was easy as the website allows to search for ‘pristine’. Chose one and received within the week, as described and happy with it. Got much better offer for my old phone off my local trading shop so glad I went with that.”
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found purchasing your new phone easy and that it arrived as described. It's always great to know our 'pristine' category meets expectations!
We're glad you got a great offer for your old phone too! If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Given that they have failed to provide my refund 13 working days after discussing it and telling me it would take up to 10 working days, and given that they rarely answer emails and don’t answer their phones, I can only assume this is a con outfit that should be avoided at all costs. Either that or they’re incompetent at running a company. AVOID!”
Dear Customer,
We apologize for the frustration you've experienced regarding your refund process. We understand how distressing delays can be, especially when communication feels lacking.
Your concerns are important to us, and we’re committed to ensuring that our customers receive the service they deserve. We are currently reviewing our systems to improve our response time and overall customer support.
Please reach out to our customer service so we can personally assist you with your refund request and address any issues you’ve faced. Thank you for your patience and for giving us the chance to rectify this situation.
Best regards,
The Smart Cellular Team
“ABSOLUTELY SHOCKING COMPANY!! They refuse to talk over the phone and will only settle for emails back and forth until it comes down to payment then they’ll call you. This whole experience has been so long winded, the staff are incompetent and do not care about their customers at all. I sent up one of the newer phones IPhone 13 Pro, I even spent £140 to get the camera and lense fixed GENUINE. They offered me £125 all because it has a couple scratches on the screen. It’s classed as “poor” which is absolutely false! ‘Fast and instant cash’ what a joke, a week later and I’m still waiting for money from my phone. If you want to waste a week of your life chasing a company, go ahead. But otherwise run for the hills!!!”
“This is my second purchase from Smart cellular first one three years ago good service then good service now a reasonable price and delivered within a couple of days so I’d be more than happy to recommend this company. This one I bought for my wife..”
Dear Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received great service on your second purchase, just as you did three years ago. It's wonderful to know that you found a reasonable price and swift delivery for the phone you bought for your wife.
We truly appreciate your recommendation and your trust in us. If you need any assistance or have questions in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I have just bought two reconditioned iPhone 13 from smart cellular one for me and one for my wife. My wife is to replace the one that she bought three years ago had absolutely no problems with the One bought three years ago hence why I’ve been ordering a game from them Would have no hesitation in recommending them. I couldn’t find a cheaper price anywhere else and the delivery was Wendy stated a couple of days later a lady from customer services phoned me and asked me if everything was okay. I obviously answer was yes everything’s fine so once again yes I would recommend this company.”
Dear Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've chosen Smart Cellular for your reconditioned iPhone 13 purchases and that your wife's previous experience was so positive. It's wonderful to know that our pricing and delivery met your expectations, and we take pride in our customer service approach.
Your recommendation means a lot to us, and we're here for any future needs you may have. If you need assistance or have any questions, please feel free to reach out. We look forward to serving you and your wife again soon!
Best regards,
The Smart Cellular Team
Dear Sukhbir,
Thank you for your honest 3-star review! We're glad to hear that your order arrived in excellent condition and was as described. We understand that the delivery time took longer than expected, and we appreciate your patience during this process.
Your feedback is valuable to us, and we're always looking for ways to improve our service. If you have any further comments or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
