“Customer service was great, very helpful with providing me with the details I needed for my delivery. I bought my partner an IPhone 11 which arrived in excellent condition.”
Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your feedback and are glad to hear that you had a positive experience with our customer service team.
We are thrilled to know that our team was able to assist you effectively in providing the necessary details for your delivery. Customer satisfaction is our top priority, and we strive to deliver exceptional service throughout every interaction.
It's fantastic to hear that the iPhone 11 you purchased for your partner arrived in excellent condition. We take great care in ensuring that all our products are delivered safely and in perfect working order.
Once again, thank you for choosing Smart Cellular. We sincerely appreciate your support and hope to serve you again in the future.
Best regards,
Smart Cellular Customer Support
“If you are at all unsure about buying a refurbished iPhone from smart cellular, then don’t be! Great customer service, arrived on time, pristine condition, 18month guarantee, what’s not to like? I am more than happy.”
“I purchased pristine IPhone 12 Pro from Smart Cellular. The phone is in immaculate condition and the battery is at 87%. I am very happy with my phone and over the moon with 18 month warranty that comes with refurbished phones. Highly recommend Smart Cellular.”
“Very poor service, ordered my phone almost 10 days ago. Received late email replies and no resolution. I have been following up daily, but infrequent responses and no progress, I received a fault phone when I finally did get one.
I still haven’t received my money back
Very very very disappointed”
“very disappointed with the service and item received. the phone was down in excellent condition but the battery life was under 60% and would get very hot to the touch when charging, sent the phone back for a full refund and customer service has been appalling, agents hanging up or saying ill get refund eventually absolute disgrace”
“We ordered an iPhone which came on excellent condition, as described. I couldn’t tell it wasn’t brand new.
It arrived really quickly and the after sales service has been faultless.
I hadn’t heard of this company but I’ve been delighted with them and wouldn’t hesitate to recommend”
“I have recently made a purchase from them and I am very happy with it. Prices are so good. Customer service was friendly throughout and also delivery of my order was quick. I will defo recommend this to my friends..
10/10”
“Do not sell your phone with this company. I got a high for my iPhone and sent it to them and they actually lost my phone in their warehouse and when they eventually found my phone they made bs and said my phone wasn’t working and lowered the price a lot. It took me almost 10 days to get through to someone to get my phone sent back to me and then they wanted me to pay Post & package! Customer service 0 stars! Think again if u want to use this company!”
“Customer service diabolical as can be seen in the chat transcript and emails. Took forever to answer and then in appalling English and unfinished sentences. I also had an email saying delays were due to Covid and the recorded message when telephoning also blamed Covid for there being no available to answer (it is 2023). I ordered a red phone which should have been delivered within a few days, today after nearly 2 weeks of trying to trace my order (having paid £700) I received a call saying there was only blue. I am not really that bothered about the colour but was so disgusted with the whole experience that I have requested my order be cancelled. I just hope this is dealt with more efficiently and my money is refunded forthwith.”
