“It was the first time buying from smart cellular and I must say that I love their services. My iphone11pro I ordered was delivered right on time and I love it. Everything is working perfectly and I will always recommend Smart Cellular to my guys.”
“Phone did not arrive till a few weeks later, much later than advised at time of buying. Wrong colour delivered. No returns slip in package to send back. No-one is answering the phones for the last 2 days and no reply to my email sent 2 days ago”
“Fast delivery & good communication! Phone is pristine as described! No marks on the phone at all and packaged well! Charging cable and pin included! Not used yet as a gift but so far very impressed!”
“So far very pleased with my purchase. Condition of phone was as described and in perfect working order! Would recommend this company to anyone looking for a good quality refurbished phone. Thanks.”
“Bought a iPhone 11 for my daughter and it arrived in fantastic condition and was kept informed of delivery at all times. They even threw in a couple of lollipops for the kids will definitely use again in the future.”
“Best deal on the market phone like brand new easy to set up delivery was one day late but that was due to Royal Mail.
Communication was excellent answered all my questions within minutes
I truly cannot fault anything and that’s unusual for me
Well done 👍”
“Overall I’m pleased with my purchase. However, phone arrived 2 days after the expected dates given due to ‘high demand at warehouse.’
Website was a bit misleading as I opted for a phone in excellent condition. A little annoyed when I found the phone had visible scratches on the back and the sides were scratched also. The speakers and screws by the charging port were dirty too so I had to try and clean them up a bit. Yet nothing a case couldn’t hide.”
Thank you for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you are overall pleased with your purchase. We apologize for any inconvenience caused by the delayed delivery, as our warehouse was experiencing high demand. We are sorry to hear that you found the condition of the phone to be different than expected. We strive to provide accurate information on our website, and we apologize if it was misleading in this case. Your feedback regarding the scratches and dirt on the phone is valuable to us, and we will make sure to address this with our team to improve our quality control processes.
We hope that despite these issues, the phone is still meeting your expectations and that the scratches and dirt can be easily hidden with a case. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. We appreciate your support and hope to serve you better in the future.
“recently made a purchase with Smart Cellular and they were great!
customer service were easy to get hold of with any queries and gave a fast response.
my phone arrived in the time frame stated and even came as advertised which was pristine condition!
i ordered an iphone 11 pro max 256gb in green
the battery life on my phone is 88% which is great and there were 0 scratches and marks”
Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We truly appreciate your feedback and support. We're thrilled to know that you found our services cheaper than other companies. At Smart Cellular, we strive to provide affordable options without compromising on quality. We believe that everyone should have access to reliable and cost-effective cellular services.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you with the best customer experience in the future.
Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your support and feedback.
We're thrilled to hear that you found our product to be great, and our pricing to be competitive. We always strive to offer top-notch products at affordable prices.
We apologize for any inconvenience caused by the slower delivery time. We understand the importance of timely delivery and are continuously working to improve our shipping services.
Your satisfaction is our highest priority, and we appreciate you taking the time to share your thoughts. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular and for your valuable feedback.
Best regards,
Smart Cellular Customer Support
“Still not received my phone after 15 days of waiting,called everyday and not getting an answer,,was told yesterday that I would receive my handset today and still not received it,tracking still says the same not yet dispatched I will be getting my money back.”
“Rated 5 out of 5 stars
Great choice of condition
Great choice of good - excellent or perfect condition.
Arrived as ordered.
18 months guarantee, can’t go wrong”
“I recently purchased an iphone12 pro max from this company phone very slow being delivered after much chasing phone calls and bs from various people I eventually got my phone brilliant condition not a mark on it if it had not been for the terrible customer service at the start in getting the phone there would have been no complaints and five stars”
Dear Bob,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and the trust you placed in our company.
We sincerely apologize for the delays and inconveniences you experienced during the delivery process of your iPhone 12 Pro Max. We understand that the initial customer service was not up to your expectations, and we deeply regret any frustration caused.
However, we are glad to hear that your phone eventually arrived in brilliant condition without any marks. It is our utmost priority to ensure the quality and satisfaction of our products.
Your feedback is important to us, as it helps us improve our services and enhance the overall customer experience. We hope that, despite the initial challenges encountered, you continue to enjoy your new iPhone 12 Pro Max.
Thank you once again for choosing Smart Cellular. Your support is greatly appreciated.
Best regards,
Smart Cellular Customer Support
