“If I could give 0 stars I would
DON’T SELL YOU PHONES TO THEM
after a about a week of heckling for the sell price they gave me a quote of less than the quote for 1 of the phones given
They will never give the price quoted online and the explanation wasn’t because of the condition but of something else which is incredibly missing”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Went to sell my iPhone offered me way under market value. Now holding my phone for extra days as they keep coming back with other below market value offers. I just want the phone back asap. Was told upto 4 days then in the 4th day another offer made which was declined and now told another 4 days. 🤬🤦🏻♂️”
Hi there,
We’re truly sorry for the inconvenience caused. Please contact our support team with your order number and details of the offers you’ve received. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“The phone I bought was advertised as pristine condition,but when I received it I would say it was more of a good condition at best,it had visible scratches on the screen "THIS IS FALSE ADVERTISING".I should be contacting Trading Standards about this cowboy company.”
Hi there,
We’re truly sorry for the inconvenience caused.
Please contact our support team with your order number and any photos of the item. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Really Poor. I sent my phone in and I would have graded it as excellent, but they graded as good. If I go on their website and grade it as good, the offer £270.00. Strangely, they offered my £200.00 and when I declined upped it to £230.00 It felt like a bit of a scam to me, so I asked them to return my phone. That was 2 weeks ago and I have received nothing.”
Hi Jamie,
We’re truly sorry for the hassle you’ve faced. Please contact our support team with your order number and details of the return request. We’ll prioritise your case, and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Posted them my old phone, never received my money for it. Phone them could not find my account and still have never paid me. This was last December and £270 down thanks very much. Please avoid these people!!!!”
Hi there,
We’re truly sorry you’ve had this experience. Please contact our support team with your order details and any documentation you have. We’ll prioritise your case and arrange a resolution as quickly.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Delayed dispatched and no replies from phone calls or emails. Eventually arrived and received the wrong colour phone and not in a great condition.
Have returned it awaiting refund.
No apologies. Half the time its an AI response.
Customer service is no existent”
Hi Anna,
We’re truly sorry for the inconvenience caused.
Please contact our support team with your details. We’ll prioritise your case and process with a resolution as soon possible, and we’ll ensure you’re kept updated.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Used the warranty as there was green lines appeared on screen, it took over 60 days, many emails, many calls to be fobbed of with excuses and promises of replacement and or refund, took a lawyers letter for them to get finger out and replace my handset, would seriously think about purchasing from this company”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your details so we can prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Warm regards,
Team Smart Cellular
“Communication is terrible I have proof of how many times I have contacted and received no reply. Black Friday deal comes with a free pack and received nothing. I have given chances I would like my free pack please immediately as it has spoilt a present.”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please contact our support team with your order number and details so we can investigate immediately.
Please rest assured- we’ll make this right.
Warm regards,
Team Smart Cellular
“WOULD NOT RECOMMEND!!
They sent me the wrong phone, and it was very difficult to resolve it. Unacceptable customer service, there is a reason it's the cheapest!!!”
Hi Finlay,
We’re sorry for the inconvenience caused. Please contact our support team with your order details so we can assist you further.
Warm regards,
Team Smart Cellular
“The phone was defective. The GPS did not work.
I sent it back on 24 Oct. It was received on 26 Oct. I am still waiting for a replacement. When I ask I am not given a date. Simply told that Black Friday is busy. Very unsatisfactory.”
Hi John,
We’re genuinely sorry for the inconvenience you’ve experienced.
Please contact us directly, and we’ll prioritise a suitable solution as quickly as possible. Please rest assured we will work promptly on resolving your issue.
Warm regards,
Team Smart Cellular
“Ordered phone on the understanding it would arrive 2 days later (date provided on their website). No phone arrived and no communication. When someone finally replied to my messages they said they was a warehouse delay and phone would likely will arrive following week so I decided to cancel and order elsewhere (next day delivery). They made cancellation very difficult and took ages to action refund. AVOID AT ALL COSTS”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
“I ordered a phone mid October for my daughter’s birthday which didn’t arrive. I requested a refund as I had to buy the phone elsewhere! I’ve had several dates that the phone was going to arrive and my refund was going to arrive and yet I still haven’t received anything! I want my refund!!”
Hi Lisa,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
“AVOID AT ALL COSTS - They offered a high price on two phones I was looking to sell, then having paid to send them in, instead of paying me £200 & £100, they offered just £20 & £10 respectfully, which was a complete insult.
I then had to wait two weeks to get them sent back to me, before I was eventually able to advertise and then sell them privately for £150 & £90.
I think they work on the basis that you will believe what they say about the condition of your phone so that you just accept their silly offer.
Very unhappy about how they operate and surprised on how they seem to be getting away with this - if their offer is too good to be true, then be very aware and avoid.”
Hi there,
We’re truly sorry to hear about your experience. We always aim to provide fair and transparent trade-in offers based on each device’s physical inspection and condition.
Please note that the initial online quote is generated from the details provided when placing the order, and any adjustment is only made if the device’s actual condition differs from what was described.
Could you please contact us directly regarding your case- we would like to review your case.
Kind regards,
Team Smart Cellular
“I sent my iPhone after being offered £250 only then to be offered £50 due to low battery health. As advised on their website I should have been offered £217. I asked for my phone to be returned three times and I'm still waiting for a reply”
Hi there, we’re really sorry to hear about your experience.
We strive for transparency, please feel free to reach out to our support team directly so we can address your concerns and work towards a resolution. We genuinely appreciate your patience and would like to make this right for you.
Warm regards,
Team Smart Cellular
“I am very frustrated with the service and the phone. I called to say the battery had expanded and broke the screen within a month of having it. Having got through to you once - you said you would sort it and either refund or exchange, and as agreed sent the phone to you. Since then you never pick up the phone, and my emails rarely get answered. You continue to do nothing about my issue of a broken phone and rather than sort the issue which you promised you would do, after months of waiting for an outcome, sending the phone back to me in its broken state and keeping my money was not agreed or discussed. You sold me a faulty battery (it was a refurb), kept my money, £350, and now I have no phone. Your service has been appalling, I can't get through to speak to anyone having tried about 20 times to call. No-one is taking accountability and I'm very frustrated having wasted £350.”
Hi Louise, we are sorry for the inconvenience caused.
We appreciate you bringing this to our attention, and we want to make things right. Please reach out to our support team directly so we can address your concerns and find a resolution as soon as possible.
Thank you for your patience, and we're here to help!
Warm regards,
Team Smart Cellular
“I agreed to sell the phone to Smart Cellular based on their description of their offer matching my phones condition - Select Excellent if your phone has: Phone must be fully functional with no issues to software or hardware i.e. no ghost touch/screen defects. The phone functions must all work properly and must turn on and off with no issues. All features of device must be functional such as Touch ID, Face ID and any other product specific function to allow full enjoyment of phone. All parts must be OEM and must be working correctly i.e. WiFi, Camera, Microphone etc. - Battery must be OEM and must be above 80%. The device can have no more than 1-3 light signs of use on a SINGLE area. i.e. can not have multiple areas around the device with 1-3 light marks. Must be secluded to one space/area. Phone must be suitably repaired/refurbed using only OEM parts and not high quality replicas to guarantee authenticity and quality. No error messages can be present i.e. "unable to verify the device has a genuine Apple battery/screen" notification. My phone met the requirements for this and they offered online £695.00. I sent them proof of ownership, ID. contract details, Amount paid for the phone etc as requested but after they got all this they offered me £480 with no explanation of why it was a substantially reduced amount, I declined and paid £9.45 to have the phone returned, they then asked me what I expected for the phone which I replied to them that I wanted the offer price, then then offered £550 which I also declined and asked for the phone back as I had paid for the return postage. Then I was told that because the phone was purchased on a contract from SKY they again wanted to know what I would accept other than the QUOTED price, I again told them that the phone was paid off and I wanted the full offer price. On the 27/10 I called them and was hung up on several times. Finally got the phone back after threats of court action via the small claims court.”
Dear Customer Name,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.
Please note that our online quotes are based on the condition and ownership details provided at the time of submission. Once the device is received, our technical team carries out a full inspection and verification. If any aspect differs from the original description, this can affect the final offer.
We would never wish for any customer to feel dissatisfied or unheard, and we’re glad to know your device has now been safely returned. That said, we’d be happy to review your case again to ensure everything was handled correctly.
Please contact us directly with your order reference so that our team can look into it.
Kind regards,
Team Smart Cellular
“Do not use Smart Cellular. They initially offered me £600 for my Samsung S25 Ultra 256GB, but after receiving my phone, they demanded proof of purchase, ID, proof of address, and any proof of contract. I requested the return of my phone, but they refused, stating they would only return it once I provided the requested documents. These requirements were never mentioned upfront, making the process invasive and stressful. I've been asking for my phone back for weeks and now have to involve the police to try and retrieve it. Avoid this company at all costs and spread the word.”
“I sent two phones into sell, the price I was quoted was not met, and was offered a stupid price, I have asked for my phones to be returned numerous times and I’m still battling for them to be returned. I would not use this company or recommend them.
I was told my phones were with the returns department and would be shipped back last Monday. And I’m still getting offers to sell, they are not listening to my request.”
