“Next day delivery was a massive let down only reason I went with them because they advertise next day, the phone wasn’t in the Royal Mail system till a full week later!! No communication from smart cellular they ignored my request to cancel it or even update me on delivery! The phone just rings out nobody answers it and when the iPhone turned up it had a deep scratch on the screen was meant to be pristine far from it! Probably the worse company Ive dealt with”
Dear ,Thank you for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the inconvenience you have faced regarding the next day delivery and lack of communication.
We understand that the delay in your order's delivery and the lack of updates from our end has been disappointing. We sincerely apologize for any frustration caused by this situation. Rest assured, we are taking your concerns seriously and are working to address these issues to ensure a better customer experience in the future.
In regards to the condition of the iPhone you received, we deeply apologize for the scratch on the screen. This certainly falls below our quality standards and we apologize for any disappointment it may have caused.
Your feedback is highly valuable to us, and we would like to know more about your experience in order to improve our services. If you have any suggestions or specific areas you would like to see improvement in, please do not hesitate to let us know.
Once again, thank you for bringing these issues to our attention. We will take your feedback to heart and strive to make the necessary improvements. We hope to have the opportunity to restore your faith in our company in the future.
Warmest regards,
Smart Cellular
“I would strongly advise against using this company if you’re thinking of buying a refurbished phone. Waited 4 weeks for an iPhone XR eventually after numerous emails back and forth (you cannot contact them via phone) I was forced to recover my money using my credit card company. Throughout this period I was promised both delivery and a refund on numerous occasions only to be disappointed each time when neither materialised. I was informed 3 times that my phone had been dispatched which turned out to be untrue.
I do not normally bother leaving reviews, good or bad, however on this occasion I feel obliged to warn people of the dangers of using this company.”
Dear [Reviewer],Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and we sincerely apologize for the inconvenience and disappointment you have faced.
We understand how frustrating it must have been to wait for 4 weeks for your iPhone XR, only to be let down by the lack of communication and unfulfilled promises. We deeply regret the inconvenience caused and the false information provided regarding the dispatch of your phone.
Your feedback plays a crucial role in helping us improve our services, and we would like to take this opportunity to learn from your experience. We kindly ask if you could share any specific suggestions on how we can make things better for our customers in similar situations. Your input would be tremendously valuable to us.
Once again, we sincerely apologize for the inconvenience caused, and we assure you that we will take your feedback seriously and work towards rectifying these issues. If there is anything else we can do to assist you or if you have any additional feedback, please do not hesitate to contact us.
Thank you for bringing your concerns to our attention. We appreciate your support and hope to have the opportunity to serve you better in the future.
Smart Cellular Customer Support Team
“I had a very BAD BAD experience. Waited for 15 days for the delivery of iPhone pro max. Sadly I had to put a dispute with my bank. Finally I received the phone I had to return back and till date I have not received anything update 🤬16/3/2023
Purchase made 19/2/2023”
Dear Kavin,Thank you for taking the time to share your feedback regarding your recent experience with Smart Cellular. We sincerely appreciate customers like you who take the time to let us know about their experiences.
We apologize for the inconvenience you have faced in waiting for the delivery of your iPhone pro max. We understand how frustrating it must have been to have to put a dispute with your bank and the subsequent delay in receiving your ordered item. We deeply regret any inconvenience caused.
We would like to assure you that we are committed to improving our services and ensuring that such delays or issues do not occur in the future. We acknowledge that we have fallen short of your expectations, and for that, we apologize.
Please provide us with your contact details or kindly reach out to our customer service department so that we can further investigate and address the issue with your return. We value your feedback and would like the opportunity to rectify the situation and make things right for you.
Once again, thank you for bringing this matter to our attention. We truly value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Smart Cellular Customer Service Team
Dear Thank you so much for taking the time to provide feedback on your experience with Smart Cellular. We highly appreciate your valuable input and sincerely apologize for the inconvenience you faced.
It is disheartening to hear that you were informed on three different occasions about the dispatch of your phone, only to experience a significant delay in its delivery. We understand how frustrating this must have been for you, and we deeply apologize for the inconvenience caused.
At Smart Cellular, we strive to provide our customers with exceptional service, and we are truly sorry for falling short of your expectations in this instance. We are committed to addressing and resolving issues like these to ensure that such situations do not occur in the future.
If you would kindly provide us with more details, such as your order number or any other relevant information, we can further investigate the matter. Additionally, we would appreciate your suggestions on how we can improve our services to better serve you and our valued customers.
Once again, thank you for bringing this matter to our attention. We assure you that we will take the necessary steps to prevent similar occurrences in the future. We value your business and hope to have the opportunity to make it up to you.
Best regards,
Customer Service Team
“Do not touch this company! Total joke they do not dispatch as stated then phone arrives broken and now been over three months for a repair or refund and now they are ignoring us. Do not lose money with this company and end up having to take them to court as we are to get back our £300. Don’t try the phone it doesn’t work!”
Dear Sarah,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your feedback and want to extend our sincere apologies for the issues you've encountered.
We are truly sorry that the phone arrived broken and that you've been waiting for more than three months for a repair or refund. This is not the level of service we strive to provide, and we understand how frustrating this has been for you.
We assure you that your feedback is valuable to us, and we are committed to making improvements to ensure situations like this do not arise in the future. We genuinely want to make things right for you.
To better understand the situation and find a resolution, would you kindly provide us with more details about your experience? Your input will greatly assist us in addressing the issues you've faced and taking appropriate measures.
Thank you once again for reaching out to us, and we look forward to hearing from you soon.
Thank you so much for taking the time to share your valuable feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide us with their honest opinions.
We sincerely apologize for the inconvenience caused by our lack of response to your emails and calls. This is not the level of service we strive to provide, and we are sorry for any frustration or concern it may have caused.
Your comment about not suggesting others to buy from here is duly noted. We understand that our responsiveness is crucial, and we will make every effort to improve in this area. We value your input, and we would love to hear your suggestions on how we can make things better.
Once again, thank you for sharing your experience with us. We greatly appreciate your feedback and are committed to resolving these issues and providing a better customer experience moving forward.
Best regards,
Customer Service Team
Smart Cellular
“Was promised free earpods for leaving a 5 star review. 3 weeks later they still haven’t arrived. Sent an email to support. No reply. So im removing my good reviews, and also they keep sending me the same email everyday to make a review. Dont give them your email or it will be full of spam. So more than 90% of all these reviews are from people who also expected to get free earpods and never did so the reviews are all fake. Do not trust this company”
Dear Marmite,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and value your input.
First and foremost, we would like to apologize for any inconvenience caused by the delay in receiving the promised free earpods. We understand your frustration and want to assure you that we are working diligently to rectify this situation. We apologize for the lack of response to your email, and we are investigating the issue to ensure that our customer support team addresses all inquiries promptly.
We also apologize for the repetitive email requests to make a review. We understand that this can be extremely frustrating and can make our customers feel inundated. Our marketing team will be addressing this concern to ensure it doesn't happen again in the future.
In regards to your concern about the authenticity of our reviews, we take this matter seriously. We assure you that we do not engage in any fraudulent practices, and we are committed to maintaining the trust of our customers. We will thoroughly investigate the situation you have highlighted and take appropriate actions to ensure transparency.
We truly value your feedback, Marmite, as it helps us identify areas for improvement. At Smart Cellular, we strive to provide the best possible experience for our customers, and we would appreciate any further suggestions from you on how we can make things better.
Once again, thank you for reaching out to us. Your feedback is invaluable to us and will contribute to the ongoing enhancement of our products and services.
Best regards,
Customer Support Team
Smart Cellular
“If I could give 0 stars I would. Ordered 2 weeks ago and still no sign of phone or of a refund being processed that was asked for, company keeps stalling the process when questioned. Avoid at all costs.”
Dear Harriet,Thank you for taking the time to share your feedback on Smart Cellular. We truly appreciate customers like you who take the time to let us know about their experiences.
Firstly, please accept our sincere apologies for the inconvenience and frustration you have experienced. We understand that waiting for a product and not receiving it within the expected timeframe can be extremely disappointing, not to mention the lack of communication regarding a refund. We apologize for any delays in processing your requested refund and for the lack of transparency during this process. This is certainly not the kind of service we strive to provide.
In order to rectify this situation, we would like to understand more about your specific experience and how we can improve. Could you kindly provide us with your order details and any other information you believe would be helpful in resolving the issue? Our team is committed to making things right for you, and we want to ensure that your concerns are addressed promptly.
We value your business and would like to opportunity to regain your trust. Please feel free to reach out to our customer service team directly or reply to this message with any additional information you can provide. We are determined to learn from this incident and make the necessary changes to ensure that such issues do not occur in the
“Cancelled an order in Jan , only to get it sent out to me & charged 2 months later in March. Communication is bare minimum. Phone number doesn’t even work. The worst customer service I have ever come across!”
Dear Kate,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your valuable input.
We sincerely apologize for the inconvenience caused by the cancellation of your order in January, only to have it sent out to you and charged two months later in March. We understand that this lack of communication and the non-functional phone number have greatly affected your experience. Please accept our apologies for the frustration this has caused you.
We genuinely value our customers and their satisfaction is our top priority. We take your concerns seriously and would like to rectify the situation. In order to improve our service, we would greatly appreciate it if you could provide us with further details on how we can make things better for you.
Thank you once again for bringing these issues to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Smart Cellular Customer Care Team
“After loads of emails about my faulty phone, no resolution was provided and I ended up selling the phone to a refurbisher to get part of my money back and then buy a proper phone. There is NO CUSTOMER SERVICE here, don't waste your time and money.”
Dear Emma,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your honest input, as it helps us identify areas where we need to improve.
We apologize sincerely for the inconvenience you faced with our customer service. We understand how frustrating it can be when resolution is not provided, and we regret that it led you to sell your phone to a refurbisher to recover part of your investment.
At Smart Cellular, we strive to offer exceptional customer service, and your feedback is instrumental in helping us do better. We would like to make amends for your negative experience. Could you kindly share with us any specific suggestions on how we can improve our services? Your insights will assist us in rectifying the issues you faced and preventing similar situations in the future.
Once again, thank you for bringing your concerns to our attention. We're genuinely grateful for your feedback, and we're committed to making things right for you and our valued customers.
Warmest regards,
Smart Cellular Team
“The phone was suppose to come after a week I was wilting nearly 3 months for it to come and tried to call them and they said there was nothing they could do to speed it so I emailed them and asked for a refund and never get a response”
Dear James,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate customers like you who provide us with valuable insights into our services.
Firstly, we want to apologize for the inconvenience caused by the delay in receiving your phone. We understand how frustrating it must have been for you to wait nearly three months when it was initially expected within a week. The lack of communication regarding the delay and your subsequent refund request going unanswered is definitely not the level of service we strive to provide.
To make things right, we would like to ask for your assistance in finding out how we can improve our processes and prevent such issues in the future. If you have any specific suggestions or preferences regarding how we can better serve you and our valued customers, please let us know. We are committed to making necessary changes to enhance our customer experience.
Once again, we sincerely appreciate your feedback and apologize for any inconvenience you faced. We value your business and hope to have the opportunity to restore your trust in Smart Cellular.
Best regards,
Smart Cellular Team
“I ordered and paid for my phone 10 days ago. I have emailed twice and still have no information about why I haven’t received it only empty assurances about how they will look into it and promises to contact me before the end of business which they haven’t done. STILL WAITING!!!!”
Dear Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We greatly appreciate your valuable input and apologize for the inconvenience you have faced.
We understand how frustrating it must be to have ordered and paid for your phone ten days ago, only to not receive any updates or information about its status. We sincerely apologize for the lack of communication and the empty assurances you have received from our team. This is certainly not the level of service we strive to provide, and we regret any inconvenience caused.
To rectify this situation promptly, we would greatly appreciate it if you could provide us with more specific details regarding your order. This will enable us to investigate the issue thoroughly and take the necessary steps to ensure this does not happen again. We value your satisfaction and want to make things right.
Please reach out to us with your order details, such as your order number and any other relevant information. Our team promises to prioritize your case and take immediate action. We are committed to improving our customer service and ensuring a more efficient and transparent experience for all our valued customers.
Once again, we sincerely apologize for any inconveniences caused and thank you for bringing this matter to our attention. We look forward to hearing from you and
“I would completely avoid using this company. There are many negatives reviews online of this business which clearly shows that they are incompetent and it is just a money grabbing scheme.”
Dear Frank,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honesty and value your input.
We apologize for any inconvenience or disappointment you may have encountered. We understand that negative online reviews can create doubts and concern, and we assure you that we take them seriously. Our aim is to provide excellent service to all our customers, and we deeply regret that we fell short of your expectations.
In order to improve our services and address the issues you've mentioned, we would greatly appreciate it if you could provide us with more specific details about your experience. Your feedback will be instrumental in helping us identify areas for improvement and ensuring a much better experience for all our customers.
Once again, we truly appreciate your feedback and want to emphasize our commitment to making things better. Please feel free to reach out to us with any additional information or suggestions on how we can enhance our services.
Thank you for your understanding and cooperation.
Best regards,
Smart Cellular Customer Support
Dear Z,We wanted to extend our sincere gratitude for taking the time to provide feedback on your experience with Smart Cellular. Your valuable insights help us understand and address our customers' concerns.
We deeply apologize for the lack of customer service you encountered during your interaction with our company. We understand how important it is to receive assistance promptly and regret any inconvenience caused. Additionally, we acknowledge and apologize for the delay in delivery, which must have been frustrating for you.
At Smart Cellular, we are committed to rectifying these issues and improving our services. We want to learn more about your specific experience and would greatly appreciate any additional details you can provide. Your suggestions are crucial in helping us enhance our customer service and ensure timely delivery.
Once again, thank you for bringing this matter to our attention. Your feedback is highly valued, and we genuinely appreciate your willingness to share your thoughts. We hope to have the opportunity to make it up to you in the future, and we are devoted to exceeding your expectations.
If you have any suggestions or further concerns, please do not hesitate to reach out to our customer support team. We are here to listen and make things better for you.
Sincerely,
Smart Cellular Customer Support
“Ordered phone on 13/02/24, didn't arrive until 22/02/24 which was later than stated. Phone quality appears as described, but they sent out the wrong colour. Have been unable to contact them via phone as automated response says they are too busy. They have yet to reply to any of the 3 emails i sent them, though the automated response says I should expect a reply within 2 working days. Shocking customer service”
Dear Mark,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Smart Cellular. We truly appreciate your honesty and willingness to share your thoughts with us.
First and foremost, please accept our sincerest apologies for the inconvenience caused by the delayed delivery of your ordered phone. We understand that receiving your phone later than the stated delivery date must have been frustrating for you.
We are also sorry to hear that you received the wrong color of phone. This is certainly not the level of service we strive to provide, and we understand the disappointment it may have caused.
We completely understand your frustration in trying to reach us via phone and not getting through due to our busy lines. Please accept our apologies for the inconvenience caused.
Regarding the lack of response to your emails, we are deeply sorry for the delay and the failure to meet our own stated response time of 2 working days. This is not the standard of customer service we aim to provide.
We genuinely appreciate your feedback, as it helps us identify areas where we need to improve. We would like to learn from this experience and make things right for you. If you have any suggestions or specific ways in which we can improve our service and make your experience better, please let us know. Your satisfaction is our top priority, and we are committed to resolving any outstanding issues.
Once again, thank you for bringing these issues to our attention. Your feedback is invaluable to us, and we want to assure you that we will take the necessary steps to rectify the situation and provide
“Avoid!! Extremely poor customer service. I ordered a phone on the 22nd February and the order has still not arrived to date (12th March) I was advised that delivery would be 2-3 working days and this was extended to 5-7 working days, but it has still failed to be delivered. I am going round in circles.”
Dear Mrs,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We appreciate hearing from our valued customers and sincerely apologize for the inconvenience you have faced.
We understand how frustrating it can be when a promised delivery date is not met. We apologize for the delay in delivering your phone, especially after the initial estimated time frame of 2-3 working days was extended to 5-7 working days. We certainly did not intend for you to go around in circles, and we understand the frustration this has caused.
Please accept our deepest apologies for this inconvenience. Your feedback is incredibly valuable to us as it helps us identify areas where we can improve our services. We would like to make things better for you and ensure that you receive your order as soon as possible.
Kindly let us know how we can assist you further. We are here to address your concerns and find a solution that meets your expectations. We value your satisfaction and want to regain your trust in our customer service.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Sincerely,
Smart Cellular Customer Support
“Smart cellular website is fraud. I ordered a phone, it has been 4 weeks. I haven’t received the phone nor a refund, despite having asked for one many times. I have now started a police report and I would like to beware all potential customers of this fraud. Smart cellular and Bec market is the same.”
Dear reviewer,Thank you sincerely for taking the time to provide your feedback on your experience with Smart Cellular. We greatly appreciate your input and apologize for the unfortunate situation you have encountered.
We understand your frustration and disappointment regarding the delay in receiving your ordered phone and the lack of a refund despite your multiple requests. This is certainly not the level of service we strive to provide. We apologize for any inconvenience caused to you.
We take your concerns seriously and want to assure you that we are investigating the issue. Your mention of Smart Cellular and Bec Market being the same will be thoroughly looked into. Our priority is to rectify the situation and prevent any further occurrences.
In order to make things better, we kindly request you to share any additional details or order information you may have with our customer service team. This will enable us to expedite the resolution process effectively and ensure that such incidents do not reoccur.
Once again, we would like to express our gratitude for bringing these matters to our attention. We value your feedback as it helps us improve our services. Your satisfaction as a customer is our top priority, and we sincerely apologize for any inconvenience caused.
Please feel free to reach out to us directly, and we assure you that we will do our utmost
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and apologize for the inconvenience caused.We are sorry to hear that you have not received any response to your order placed over a week ago. This is certainly not the level of service we strive to provide, and we understand how disappointing and frustrating this situation must be for you.
Could you please provide us with more details regarding your order? We want to resolve this matter as quickly as possible and ensure that you receive the assistance you need. We apologize for any difficulties faced in reaching us through email and our phone number. We are currently working on resolving these issues, and we hope to have them resolved soon.
At Smart Cellular, customer satisfaction is our top priority, and we are continuously working to improve our services. Your feedback is incredibly valuable to us, and we would love to know how we can make things better for you. Is there anything specific that we can do to rectify this situation and exceed your expectations?
Once again, thank you for bringing this matter to our attention. We are committed to providing a seamless customer experience and will do everything we can to address this issue promptly.
“so fake reviews here. DO not spend any money on these people. they will take your money and never send any phone or will send it after 3 months or longer. when you don't need their item any more. It took us 5/6 months to get our money back after taking them to the court. I HAVE WARNED YOU. shame on the people that are placing the fake reviews!”
Dear SMART,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who take the time to let us know how we're doing.
We would like to sincerely apologize for any inconvenience or frustration you may have experienced. We assure you that we take these matters very seriously and we have a strict policy against any fraudulent activities or delayed shipments. It is disappointing to hear about the issues you mentioned, especially as we strive to provide exceptional service to all our customers.
To address your concerns, we would appreciate it if you could provide us with more specific information regarding your purchase. This will enable us to investigate the matter further and take appropriate action to prevent such occurrences in the future.
At Smart Cellular, we aim to improve our services and ensure customer satisfaction. Your feedback is invaluable to us, as it allows us to make necessary changes and improvements. We thank you for bringing this to our attention.
Please feel free to contact our customer support team at your convenience. We are committed to resolving any outstanding issues and restoring your trust in our brand.
Once again, thank you for your feedback, and we apologize for any inconvenience caused. We look forward to hearing from you and making things right.
Best regards,
Smart Cellular Team
Dear ,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your valuable input, as it allows us to continuously improve our services.
We would like to sincerely apologize for the inconvenience you faced with your order not arriving and for the lack of email response from our end. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
We strive to provide a seamless customer experience, and it is disappointing to hear that we have fallen short of your expectations. If you could kindly provide us with your order details and contact information, we would like to investigate this matter further and rectify the situation as soon as possible.
Our main objective is to ensure customer satisfaction, and we are committed to addressing the issues you have raised. We highly value your opinion, and we genuinely want to make things better. If you have any suggestions or specific ways in which we can improve our services, please let us know. Your feedback will be instrumental in our ongoing efforts to enhance customer experience.
Once again, we apologize for the inconveniences you experienced. We look forward to your response and the opportunity to make things right.
Thank you for choosing Smart Cellular.
Best regards,
