“Don't sell your phone to this company. I had a brand new Samsung S25 for sale which they quoted £400. I thought there won't be issue with the phone as it was new. When they received it, they said it is actually only worth only £200 (they gave 2 different naff excuses on different emails). Waste of time. Took a while to get it back, but at least I will sell it somewhere else for more.”
“Poor from start to finish, constantly chased item purchased and got emails to say item had been dispatched with a Royal Mail Tracking Number only the tracking number didn’t exist when going on to the Royal Mail website
Eventually had enough and cancelled the order and then they dispatched the order !!!
Would never recommend or contemplate using again”
“They are very untrustworthy, do nt believe the offers on their website. They would offer you about £450 on the website, and then when your phone is delivered to them, they would reissue a new offer of £50 claiming to have observed scratches on your phone.”
“Where do I start?! Offered £542 on the website, after chasing for a response on receipt, offer of £143 made due to "marks on the edges". The phone was in pristine condition as I always use screen protectors and cases. I have photos of every aspect of my phone and there are no marks. If any are present now, it will be down to them as I also packaged very carefully. Fuming!
Offer consequently rejected and requested the phone back.”
“i was sent the wrong model phone in the wrong colour so i paid for a pristine Samsung S9 in lilac but was sent a black samsung s8 which was damaged by this company! i tried ringing but no one answered tried live chat but as soon as i explained the problem this company simply stopped responding to my messages. i have wasted hours trying to get help, all i wanted was the phone i paid for but they couldn't cate less they took my money happily enough but i doubt very much i will ever receive the phone i paid for. i feel i have been robbed because i pretty much have and am reporting this awful company. if you read this I strongly recommend you shop somewhere else before they take your money for nothing too”
“extremely disappointed with the service from this company. Sold my iphone was promised £80.00 was then told it was only worth £5.00. I asked for the phone to be returned. this did not happen and was then offer £30.00 which I accepted. I have chased for 2 weeks for this payment which has not been paid! contact customer service many times with no help whatsoever.
Avoid at all costs”
“Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe”
“Ordered i phone 12 excellent condition on 4th June still no receive it keep getting updates apologising saying delays etc.
Early next week etc.
Got tracking number and apparently it's been sent to Royal mail on Monday this week well where is it keep getting fobbed off. I want a refund. I don't want the phone now as it was a phone for my daughter for doing her Sats as we have had a very bad year with being made homeless and myself having Cancer.
Awful service. My mental health and anxiety is through the roof as paid a lot of money.
Discraceful.”
“Very bad service. I ordered my phone more than a week ago and it has not arrived yet. The website stated that delivery would take two days at most. I do not want to try this website again.”
“I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company.”
“DONT NOT SEND YOUR PHONE TO THIS COMPANY
Avoid This Company – Extremely Disappointing Experience
I strongly advise against sending your phone to this company. I wish I had read the reviews beforehand. They initially offered £282 for my Samsung Galaxy Z Fold 3 5G (512GB, pristine condition). However, after receiving the device, they emailed me a few days later claiming it was only worth £2.
Naturally, I declined their offer and requested the return of my phone. My request was ignored until I mentioned that I would be contacting Trading Standards. Only then did they agree to return my phone, for which I had to pay the return postage myself.
When the phone was returned, it was no longer in the condition I sent it in. It had scratches all over it, and the internal screen had a large black line running through it, suggesting the device may have been bent or mishandled. As a result, the phone has been significantly devalued and is now unusable.
I will be reporting this company to Trading Standards. In my opinion, their practices are highly unprofessional and misleading.”
“I bought a phone from this company ( smart cellular) in good faith, samsung s23 in supposedly pristine! condition, only to find all round the edges there a scratches. I have contacted customer services twice now to report this, and upto now have not! had a response from them.”
“I made a purchase on the 24th May, received the iPhone 13 on the 29th May. I ordered pristine condition but when I opened the package, there was a deep scratch to the screen and a few scratches on the body. I have messaged on the chat about this and I have emailed and I have been ignored. I never get a straight answer about anything. If I send a message via the chat, they tell me to email, and then it takes days for a reply of one word answers or completely ignore what i have asked. My purchase was a gift for a birthday which has now passed and I'm still no further forward 2 weeks on from purchasing. This company has let me down. I am very disappointed with the service received so far.”
“absolutely terrible customer service, delivery date was 2 days from when i bought it i waited 3 weeks for the phone the communication was terrible when the phone arrived it was the complete wrong colour it seems that they don’t have all phones in stock so when i was threatening to cancel my order after waiting so long they just sent anything to keep me happy”
“I ordered an iPhone 13 Pro which did arrive and was as described. However within a week of using the phone it stopped charging via a cable. I was told to return the phone via a tracked service and I would receive a replacement. Since returning the phone I have had no reply to emails, messages and phone calls! They now have the phone and my money! It started off so well, such a shame they have appalling customer service! I have had to open a dispute with my bank to recover the money.”
“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds.
What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“I ordered a phone on April 29, it didn't arrive, I canceled the order, they told me that the money would be refunded to my bank account
I'm still waiting for my money back.
Don't buy from this company”
“Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company”
“Absolutely appalling customer service. The phone I bought had a chip (much more than a hairline scratch) in a prominent place that was not expected from an ‘excellent’ graded phone. I have been passed between four different teams for the past 12 days trying to arrange a return, and no-one has answered the multiple phone calls I’ve made on different days/at different times trying to resolve.”
