“Smart cellular website is fraud. I ordered a phone, it has been 4 weeks. I haven’t received the phone nor a refund, despite having asked for one many times. I have now started a police report and I would like to beware all potential customers of this fraud. Smart cellular and Bec market is the same.”
Dear reviewer,Thank you sincerely for taking the time to provide your feedback on your experience with Smart Cellular. We greatly appreciate your input and apologize for the unfortunate situation you have encountered.
We understand your frustration and disappointment regarding the delay in receiving your ordered phone and the lack of a refund despite your multiple requests. This is certainly not the level of service we strive to provide. We apologize for any inconvenience caused to you.
We take your concerns seriously and want to assure you that we are investigating the issue. Your mention of Smart Cellular and Bec Market being the same will be thoroughly looked into. Our priority is to rectify the situation and prevent any further occurrences.
In order to make things better, we kindly request you to share any additional details or order information you may have with our customer service team. This will enable us to expedite the resolution process effectively and ensure that such incidents do not reoccur.
Once again, we would like to express our gratitude for bringing these matters to our attention. We value your feedback as it helps us improve our services. Your satisfaction as a customer is our top priority, and we sincerely apologize for any inconvenience caused.
Please feel free to reach out to us directly, and we assure you that we will do our utmost
Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and apologize for the inconvenience caused.We are sorry to hear that you have not received any response to your order placed over a week ago. This is certainly not the level of service we strive to provide, and we understand how disappointing and frustrating this situation must be for you.
Could you please provide us with more details regarding your order? We want to resolve this matter as quickly as possible and ensure that you receive the assistance you need. We apologize for any difficulties faced in reaching us through email and our phone number. We are currently working on resolving these issues, and we hope to have them resolved soon.
At Smart Cellular, customer satisfaction is our top priority, and we are continuously working to improve our services. Your feedback is incredibly valuable to us, and we would love to know how we can make things better for you. Is there anything specific that we can do to rectify this situation and exceed your expectations?
Once again, thank you for bringing this matter to our attention. We are committed to providing a seamless customer experience and will do everything we can to address this issue promptly.
“so fake reviews here. DO not spend any money on these people. they will take your money and never send any phone or will send it after 3 months or longer. when you don't need their item any more. It took us 5/6 months to get our money back after taking them to the court. I HAVE WARNED YOU. shame on the people that are placing the fake reviews!”
Dear SMART,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who take the time to let us know how we're doing.
We would like to sincerely apologize for any inconvenience or frustration you may have experienced. We assure you that we take these matters very seriously and we have a strict policy against any fraudulent activities or delayed shipments. It is disappointing to hear about the issues you mentioned, especially as we strive to provide exceptional service to all our customers.
To address your concerns, we would appreciate it if you could provide us with more specific information regarding your purchase. This will enable us to investigate the matter further and take appropriate action to prevent such occurrences in the future.
At Smart Cellular, we aim to improve our services and ensure customer satisfaction. Your feedback is invaluable to us, as it allows us to make necessary changes and improvements. We thank you for bringing this to our attention.
Please feel free to contact our customer support team at your convenience. We are committed to resolving any outstanding issues and restoring your trust in our brand.
Once again, thank you for your feedback, and we apologize for any inconvenience caused. We look forward to hearing from you and making things right.
Best regards,
Smart Cellular Team
Dear ,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your valuable input, as it allows us to continuously improve our services.
We would like to sincerely apologize for the inconvenience you faced with your order not arriving and for the lack of email response from our end. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
We strive to provide a seamless customer experience, and it is disappointing to hear that we have fallen short of your expectations. If you could kindly provide us with your order details and contact information, we would like to investigate this matter further and rectify the situation as soon as possible.
Our main objective is to ensure customer satisfaction, and we are committed to addressing the issues you have raised. We highly value your opinion, and we genuinely want to make things better. If you have any suggestions or specific ways in which we can improve our services, please let us know. Your feedback will be instrumental in our ongoing efforts to enhance customer experience.
Once again, we apologize for the inconveniences you experienced. We look forward to your response and the opportunity to make things right.
Thank you for choosing Smart Cellular.
Best regards,
“I returned a phone to Smart Cellular 3 months ago and still haven’t received my money back. I have been in contact with them nearly every day & they keep promising that they’ll refund my money but they never do. DO NOT BUY FROM THIS COMPANY”
Dear Thank you for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your effort in sharing your concerns with us.
Firstly, we would like to extend our deepest apologies for the inconvenience you have faced in not receiving your refund after returning your phone three months ago. We understand how frustrating this situation must be for you, especially after being in constant contact with our team and receiving promises without seeing any action. Please know that this is not the level of service we strive to provide our valued customers.
Your feedback is crucial to our continuous improvement, and we genuinely want to make things right. We kindly request you to share with us any specific details or suggestions on how we can rectify this situation and improve our processes. Your insights will guide us in addressing the issues you encountered and prevent such occurrences in the future.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding. We value you as our customer and your satisfaction is our top priority. We hope to have the opportunity to restore your faith in our company and exceed your expectations in the future.
Thank you for your understanding.
Smart Cellular Customer Support Team
Hi,Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We genuinely appreciate your valuable input and apologize for any inconvenience you may have encountered.
We are truly sorry to hear that you had issues with not receiving your item and encountering a fake phone number. We understand how frustrating it can be to face challenges when trying to get in touch with our support team. We sincerely apologize for any lack of responsiveness you may have experienced during this process.
At Smart Cellular, we always strive to provide exceptional customer service, and we are committed to rectifying these issues. We would like to assure you that we have taken note of your concerns and will make every effort to improve our systems, ensuring a more seamless shopping experience for our valued customers.
To better assist you and address the issue of the item not being received, we kindly request that you provide us with more information regarding your order. This will enable us to investigate further and take appropriate actions to resolve the matter promptly.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continually work towards enhancing customer satisfaction. We sincerely apologize for any inconvenience caused and look forward to the opportunity to make things right for you.
“Customer service is pitiful. The Phone number does not work. The Chat /message system they do not respond. There is no way to get in touch with the company should an issue occur other than by email, which they take ages to respond to.”
Dear Nick,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your effort in letting us know about your concerns.
We sincerely apologize for the inconvenience you faced with our customer service. We understand how frustrating it can be when the phone number does not work and the chat or message system goes unanswered. We acknowledge that there seems to be a lack of alternative communication channels to address urgent issues, except for email, which unfortunately takes an undue amount of time to receive a response.
We genuinely care about improving our services, and your feedback will assist us in doing so. We would like to ask you, Nick, if you have any specific suggestions or ideas on how we can enhance the accessibility and responsiveness of our customer support system. Your insights will help us provide a better experience for our valued customers like you.
Once again, we thank you for bringing these issues to our attention, and we are determined to make the necessary improvements. We look forward to your response and the opportunity to serve you better.
Warm regards,
Smart Cellular Team
Dear Frederick,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who take the effort to let us know about their experiences, as it helps us improve our services.
We sincerely apologize for the inconvenience you faced regarding the delivery of your phone and the pending refund. We understand how frustrating it can be when expectations are not met, and we deeply regret the disappointment you have experienced.
Your concerns are absolutely valid, and we want to ensure that we rectify the situation as soon as possible. We would be extremely grateful if you could provide us with more details regarding your issue and the best way for us to assist you. Our main goal is to make things right for you and regain your trust in our services.
Once again, we apologize for any inconvenience caused and thank you for reaching out to us. We value your feedback and look forward to resolving this matter to your satisfaction.
“Claimed the phone had a battery problem and was only worth £55, then offered £65 then I had to pay to get it back, sold to another online company for £135, avoid this company.”
Dear Customer,
We appreciate your feedback and the opportunity to clarify our valuation process. At Smart Cellular, we provide competitive offers based on a comprehensive assessment of each device. It is important to note that our evaluations are conducted by specialists who do not have the facilities to repair devices, which can influence the offer made for a device with reported issues.
In the case of your phone, our technicians identified a battery problem that significantly impacted the valuation. While we understand that you were able to sell your device to another company for £135, it's possible that they have in-house repair capabilities that allow them to offer more for devices that require servicing.
We strive for transparency in our communications and regret any inconvenience you may have experienced. Our aim is to provide a service that is fair and beneficial for all parties involved.
Thank you for your understanding, and we wish you the best with your future endeavors.
Warm regards
“**AVOID** Do not waste your time or money with SmartCelluar. Absolutely disgraceful service they do not care at all about the customer they take your money and are extremely difficult to deal it. I purchased a phone for Xmas for son and still don't have a working phone. They refuse to give me a refund and I have now contacted a solicitor. Please be very careful if you are considering shopping with smartcellular and Do not believe their positive reviews as they are known to pay people for good reviews”
Dear B,Thank you for taking the time to provide feedback about your experience with Smart Cellular. We truly appreciate your time and effort in letting us know about what you encountered.
We would like to sincerely apologize for the inconvenience that you have faced in purchasing a phone for your son's Christmas gift. We understand that not having a working phone has been frustrating for you. We regret that our service did not meet your expectations, and we take full responsibility for the difficulties you encountered.
We understand your decision to contact a solicitor, and we assure you that we take these matters seriously. Please know that we are committed to resolving this issue to your satisfaction. Your feedback will be shared with the appropriate team members, and we will take immediate action to rectify the situation.
We deeply regret any negative impression that you may have formed about Smart Cellular. Rest assured that we do value our customers and strive to provide excellent service. We understand the concerns you raised about our positive reviews and assure you that we do not condone any unethical practices.
To help us further improve our services, we would appreciate any additional information you can provide regarding your specific experience. Please let us know how we can make things better for you.
Thank you once again for bringing this matter to our attention. We value your feedback and will make every effort to ensure that this situation is addressed promptly.
Sincerely,
Customer Support Team
Smart Cellular
“Sent email stating delivery dates, heard nothing then tried calling no answer sent another email stating a new delivery date again nothing. After trying to phone and chat online I Sent an email 2 weeks later to cancel my order, they then responded with a dispatch email. Horrendous service will not order from again.”
,Thank you so much for taking the time to share your feedback on your experience with Smart Cellular. We truly appreciate your valuable input and apologize for the inconvenience you encountered.
We are deeply sorry for the issues you faced with regards to the delivery dates. We understand how frustrating it can be to not receive any updates and to have difficulties reaching us through phone and online chat. This is not the level of service we aim to provide, and we are genuinely sorry for any inconvenience caused.
We want to make things right for you and improve our services. If you have any specific suggestions or recommendations on how we can enhance our processes, please do let us know. Your insight will greatly assist us in ensuring a better experience for all our valued customers.
Once again, thank you for sharing your experience with us. We are committed to learning from our mistakes and appreciate your patience and understanding.
Kind regards,
Smart Cellular Customer Support
Dear John,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your valuable feedback and apologize for the unfortunate situation you encountered.
We sincerely apologize for the inconvenience caused by the presence of fraudsters trying to access your personal information. We understand the seriousness of this issue and assure you that we are actively working on improving our security measures to prevent such incidents from occurring in the future.
We would greatly appreciate if you could provide us with more details regarding these fraudulent attempts, so that we can investigate the matter further and take appropriate actions. Your input will be incredibly helpful in allowing us to develop stronger safeguards to protect our valued customers like yourself.
Once again, thank you for bringing this to our attention and for allowing us the opportunity to address the issue. We understand that your trust and satisfaction are of utmost importance, and we remain committed to ensuring a safer and more enjoyable experience with Smart Cellular.
If there's anything else you would like to discuss or any suggestions you may have in mind, please feel free to reach out to us. We are here to assist you and make things right.
Thank you for your understanding and continued support.
Warm regards,
Customer Support Team - Smart Cellular
Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts and help us improve our services.
We would like to extend our sincere apologies for the inconvenience you faced in not receiving your phone and not receiving a response to your emails. We understand how frustrating this situation must be for you, and we deeply regret any inconvenience caused. It was not our intention to fob you off with a fake tracking number, and we apologize for any confusion that may have arisen.
We take your feedback seriously and would love the opportunity to make things right. Could you please provide us with more details regarding your order? This information will help us investigate the situation thoroughly and find effective solutions. Additionally, we would greatly appreciate any suggestions or specific measures that we can take to improve our services and prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive customer experience with Smart Cellular.
Warm regards,
Smart Cellular Customer Support Team
“I ordered a iPhone 13 from these guys about 3 weeks ago. I had an email confirming dispatch 3 days later. It’s 3 weeks on and I’ve had the same automated email 3 weeks in a row telling me the phone has been dispatched. I have tried everything to get in contact with no reply. I gave you guys £400 for a phone and you don’t even have the decency to get back to me and tell me what the hell is going on. I have taken this to the police now and informed my bank that you are fraudsters. All you had to do was email me back and let me know where my money or phone is!”
Dear Brad,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your input and apologize for any inconvenience caused.
We understand your frustration with the delayed dispatch of your iPhone 13 and the lack of communication on our end. This is not the level of service we strive to provide, and we deeply regret any inconvenience this may have caused you.
Please rest assured that we take your concerns very seriously, and we are currently investigating the issue with our dispatch and communication systems. We understand the urgency and are working diligently to resolve the situation promptly.
In order to make things right, we would appreciate the opportunity to discuss your concerns further and find a suitable solution that meets your expectations. It is our utmost priority to regain your trust and ensure your satisfaction.
Once again, we genuinely appreciate your feedback and constructive criticism. We will do everything in our power to rectify this situation and make improvements based on your experience. Please let us know how we can make this right for you.
Thank you for your understanding, and we look forward to the opportunity to rectify this matter.
Best regards,
Customer Support Team
“Ordered my phone with plenty of time to receive it and gift it to my daughter for her birthday,but the phone arrived too late.I did try to contact customer services via the web chat,phone number and email,but didn't get any response.When the phone did arrive,I sent it back 2 days later,unopened,in it's original packaging,by recorded delivery,their returns policy states that the item must be returned within 14 days of receiving.
It then took more emails to chase up when i would get my full refund,again,no response,ended up having to put in a case with PayPal,and finally got the money back virtually two months after the original purchase date.
This company needs to be avoided at all costs”
,Thank you so much for taking the time to share your experience with us at Smart Cellular. We genuinely appreciate your feedback and apologize for the inconvenience you faced regarding the late delivery of your phone, unresponsiveness from our customer service, and delay in receiving your refund.
We deeply regret the poor experience you had, and we understand how frustrating it must have been for you to not receive any response despite your efforts to contact us through various channels. It is never our intention to disappoint or inconvenience our customers in any way, and we apologize for falling short of your expectations.
We would like to assure you that we take your feedback seriously and will closely investigate the issues you highlighted. We are committed to improving our processes and addressing any lapses in our customer service. We would greatly appreciate it if you could provide us with any additional details or suggestions on how we can make things better for our valued customers.
Once again, we extend our sincerest apologies for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback enables us to identify areas for improvement and strive towards providing a better experience in the future.
Best Regards,
Smart Cellular Customer Support Team
“Another disappointed customer. Received my sons birthday present back in December and your website described the phone as in excellent condition. When the phone was received it had multiple scratches and marks. I contacted yourselves straight away and you were nothing but disinterested and tried to pass the complaint back onto me saying return and we will check the phone over at my cost.Having looked at the reviews I knew that if I returned I would have to fight for a refund so started a PayPal claim. In the end PayPal paid back £50 that I asked for and I will never use these again. I bet I don't get my airpods for leaving an review? lol”
Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and your willingness to let us know about the issues you encountered.
Firstly, we would like to apologize for the inconvenience caused by the phone not being in the excellent condition as described on our website. We understand how disappointing it must have been, especially since it was intended as a birthday present for your son. We sincerely apologize for any frustration caused by our initial response to your complaint. That is not the level of service we strive to provide, and we deeply regret any disinterest you experienced from our end.
We also understand your concern about the return process and the potential difficulties in obtaining a refund. Our aim is always to address customer concerns promptly and to provide a fair resolution. We appreciate your proactive approach in starting a PayPal claim, and we are truly sorry for the inconvenience it caused you.
Your feedback is valuable to us, and we want to assure you that we take it seriously. We genuinely apologize for the flaws in our initial response and any apprehensions you may have developed as a result. We appreciate your patience and understanding throughout this process.
In order to address the issues you faced and make things right, we would genuinely appreciate your input on how we can improve. Your suggestions and ideas are crucial in helping us enhance our services and ensure that no customer experiences similar frustrations in the future.
Once again, thank you for bringing this to our attention, Paul. We value your feedback and are committed to resolving these issues and regaining your trust.
Best regards,
Smart Cellular Customer Support Team
Dear Robert,Thank you so much for taking the time to share your feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who provide valuable insights into our services.
Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand that waiting for over 10 days is not acceptable, and we are genuinely sorry for this oversight. Additionally, we apologize for the incorrect SIM card in the package and the device not being unlocked as expected. These mistakes should not have occurred, and we regret any frustration they may have caused.
To ensure that incidents like these do not happen again, we would love to hear more from you. Could you kindly let us know how we can improve our processes and address these issues effectively? Your suggestions and input are extremely valuable to us, and we are committed to making the necessary changes to enhance your future experiences with Smart Cellular.
Once again, we truly appreciate your feedback and the opportunity to make things right. We value you as a customer and hope to have the opportunity to serve you better in the future.
Please feel free to reach out to us with any further concerns or suggestions you may have.
Thank you and best regards,
Customer Support Team
“The company said it would deliver the product in a maximum of 3 days, I bought it hoping that the product would arrive before I went traveling, and now it's been a week and a half and I'm no longer in London, trying to contact the company they simply don't answer the phone, on messenger they never respond, I've already asked to cancel the purchase via messenger and so far no one has answered me... I want my money back... the company website doesn't send emails post purchase, there is no area to cancel the order... the email I sent to them using the contact provided on the website, they never responded... I do not recommend this company to anyone... and if my money is not refunded I will take the necessary legal legal measures against this company... it's a shame because it's a company with 5 stars on the trust pilot, and provides such a terrible service... I hope they respond soon so I can cancel and get my refund.”
Dear Bruno,Thank you for taking the time to share your feedback with us regarding your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you have faced.
We understand your disappointment with the delay in receiving your product, especially when you had expected it to arrive before your travel plans. We also regret that you encountered difficulties in reaching us through phone and Messenger, as well as receiving responses to your cancellation requests. This is certainly not the level of service we strive to provide to our valued customers.
We understand your desire to receive a refund and we assure you that we take your concerns seriously. We apologize for any inconvenience caused by the lack of a cancellation option on our website and the failure to respond to the email you sent via our contact information.
We truly appreciate your honesty in not recommending our company to others. Your feedback helps us identify areas for improvement. We would like to assure you that we are actively working to address these issues and provide better customer service in the future.
Bruno, we would like to make things right and find a resolution for you. Could you please let us know how we can make amends? We are committed to resolving this matter and ensuring your satisfaction.
Once again, thank you for bringing these concerns to our attention. We hope to hear from you soon so that we can assist you with canceling your purchase and processing your refund.
Sincerely,
Smart Cellular Customer Support Team
“I ordered a refurbished phone for my son as a late xmas present - I placed the order on the 25th December as it was advertised for delivery on the 28th December - the phone did not arrive so I kept chasing and eventually it arrived 2 weeks later . When the phone did arrive it was the wrong colour, I was then told you would refund me 10.00 as a kind gesture if I was happy to keep the phone. I agreed to keep the phone and its now been over 4 weeks and I still haven't received the 10.00.
I have ordered quite a few refurbished phones in the past and never had this amount of problems - I would never order again from you”
Thank you for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and are sorry for the issues you encountered with your recent purchase.
We apologize for the delay in the delivery of your refurbished phone and for mistakenly sending you the wrong color. We understand how frustrating and disappointing this must have been, especially when it was intended as a late Christmas present for your son. We are truly sorry for any inconvenience caused.
Regarding the refund of £10.00 promised to you as a gesture of goodwill, we deeply apologize for the delay in processing it. Please be assured that we value your satisfaction and we are currently looking into this matter. We will make every effort to ensure that the refund is arranged without any further delay.
We are concerned to hear that this experience has led you to reconsider ordering from us in the future. We genuinely strive to provide the best customer service and ensure a smooth purchasing process, and we deeply regret that we have not met your expectations this time.
We would greatly appreciate it if you could let us know how we can make things better and regain your trust. Your feedback is highly valuable to us as we continuously work on improving our services.
Once again, thank you for bringing your concerns to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
Smart Cellular Customer Support
“Worst experience ever. Sent phone after I cancelled order due to not responding to emails or website contact. Had to get money back through PayPal. Still had the audacity to send an email asking for a review….. don’t use! Absolutely useless!”
Dear Alan,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and for bringing these issues to our attention.
We sincerely apologize for the inconvenience and frustration caused by not responding to your emails and website contact. We understand how important timely communication is, and we regret any inconvenience that this may have caused you. We also apologize for the audacity of sending you an email asking for a review while still resolving your order cancellation and refund.
We are actively working to address and improve the areas you mentioned in your review. Your feedback is crucial to help us identify the areas where we need to focus and make necessary improvements.
If you have any specific suggestions or recommendations on how we can better serve our customers, we would greatly appreciate hearing from you. Please feel free to reach out to our customer support team, and we will be more than happy to discuss further and address any concerns you may have.
Once again, thank you for taking the time to share your valuable feedback. We truly value you as a customer, and we are committed to making things better for you and all our customers moving forward.
