“The are uncontactable. I bought a phone and they took the money. They then emailed to say they didn't have it. They took my money anyway and sent the item which I didn't order. Now totally uncontactable through phone or email and they still have my money.”
“Sent my phone in excellent condition and was offered £123 I've had a reply from them today to say it's been downgraded to £13 absolutely disgusting there were no marks on the phone at all as always been in a case and had a screen protector on don't use this site to sell your phone”
Hi there, we truly apologize for the disappointment you've experienced with your phone's valuation. We understand how upset it can be to receive a significantly lower offer than expected, especially when you took great care of your device. Your feedback is important to us, and we're committed to reviewing our processes to ensure fairness and accuracy.
If you'd like to discuss this matter further or have your device returned, please reach out to us directly. We're here to help!
Warm regards,
Team Smart Cellular
“Quotes £505 for an iPhone 15 plus 128gb which was reduced to £300 “upon inspection” because there was apparent marks on the side of the phone. It also took over a week to even receive an email and I had to contact twice to get this response.
The phone has been in a case and has had a screen protector on it from the first day so the condition is very good. Try to lure you in with a high initial offer price then try to rip you off once they have the phone.
Have requested to have the phone returned to me; save yourself some time and go elsewhere.”
We’re sorry for the inconvenience and frustration caused by the valuation change and delay in communication. We’re currently reviewing your case and will work to resolve it as quickly as possible. Please contact us at support@smartcellular.co.uk if you have any further questions.
“Although the phone is fine, the experience and communication was terrible. Firstly, they sent the wrong coloured phone. I sent it back, having paid to ensure it was sufficiently insured. I am still waiting to have the postage refunded over a month later. And even then, they don't appear willing to cover all the cost, so essentially I'm being asked to pay for their mistake. Delivery of the right coloured phone took several weeks. I was told several times it had been dispatched, when it hadn't. Despite emails saying they will respond within 2 days, they never did.”
Hi, we're very sorry to hear about the issues you experienced with your order and the delays in communication. We understand how frustrating this must have been, especially given the mix-up and postage concerns. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Please contact us at sell@smartcellular.co.uk with your order details, and we’ll do our best to resolve this promptly.
“Wrong colour phone sent and not the condition I paid for!
Phone returned but nothing from them about replacing or refunding, despite several attempts to contact them.
No communication from them at all, phone lines are constantly busy and answerphone message blames Covid 19.
Tracking shows returned phone was received days ago! Despite their website saying it would be sorted the same day.”
We apologize for the inconvenience and lack of communication. We’re reviewing your case and will resolve it as soon as possible. Please feel free to contact us at sell@smartcellular.co.uk if you have any further questions.
“My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages
I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days”
We apologize for the delays and confusion. Your refund is being processed and should be completed within 10 days. Please contact us at sell@smartcellular.co.uk if you need any help.
“Stay clear of this company! Ordered a phone. Never arrived. Was constantly chasing them for updates. They tell you its been dispatched but won't give tracking details out. Cancelled order and had to get money back through bank.”
“Ordered a phone last Friday. It was acknowledged, but I have heard nothing since. It is now Wednesday. Chat said it was not on line. Giving them today to tell me what is happening before cancelling this. Poor service, no communication.”
“Still haven’t received my phone back informed them on the 16th June that I will not accept the £100 as the stated £460 previously . After a lot of emails , still no tracking or phone . This is obviously the companies policy to try to get people to accept very small offers by hanging out the return process .”
“Don't sell your phone to this company. I had a brand new Samsung S25 for sale which they quoted £400. I thought there won't be issue with the phone as it was new. When they received it, they said it is actually only worth only £200 (they gave 2 different naff excuses on different emails). Waste of time. Took a while to get it back, but at least I will sell it somewhere else for more.”
“Poor from start to finish, constantly chased item purchased and got emails to say item had been dispatched with a Royal Mail Tracking Number only the tracking number didn’t exist when going on to the Royal Mail website
Eventually had enough and cancelled the order and then they dispatched the order !!!
Would never recommend or contemplate using again”
“They are very untrustworthy, do nt believe the offers on their website. They would offer you about £450 on the website, and then when your phone is delivered to them, they would reissue a new offer of £50 claiming to have observed scratches on your phone.”
“Where do I start?! Offered £542 on the website, after chasing for a response on receipt, offer of £143 made due to "marks on the edges". The phone was in pristine condition as I always use screen protectors and cases. I have photos of every aspect of my phone and there are no marks. If any are present now, it will be down to them as I also packaged very carefully. Fuming!
Offer consequently rejected and requested the phone back.”
“i was sent the wrong model phone in the wrong colour so i paid for a pristine Samsung S9 in lilac but was sent a black samsung s8 which was damaged by this company! i tried ringing but no one answered tried live chat but as soon as i explained the problem this company simply stopped responding to my messages. i have wasted hours trying to get help, all i wanted was the phone i paid for but they couldn't cate less they took my money happily enough but i doubt very much i will ever receive the phone i paid for. i feel i have been robbed because i pretty much have and am reporting this awful company. if you read this I strongly recommend you shop somewhere else before they take your money for nothing too”
“extremely disappointed with the service from this company. Sold my iphone was promised £80.00 was then told it was only worth £5.00. I asked for the phone to be returned. this did not happen and was then offer £30.00 which I accepted. I have chased for 2 weeks for this payment which has not been paid! contact customer service many times with no help whatsoever.
Avoid at all costs”
“Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe”
“Ordered i phone 12 excellent condition on 4th June still no receive it keep getting updates apologising saying delays etc.
Early next week etc.
Got tracking number and apparently it's been sent to Royal mail on Monday this week well where is it keep getting fobbed off. I want a refund. I don't want the phone now as it was a phone for my daughter for doing her Sats as we have had a very bad year with being made homeless and myself having Cancer.
Awful service. My mental health and anxiety is through the roof as paid a lot of money.
Discraceful.”
“Very bad service. I ordered my phone more than a week ago and it has not arrived yet. The website stated that delivery would take two days at most. I do not want to try this website again.”
“I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company.”
“DONT NOT SEND YOUR PHONE TO THIS COMPANY
Avoid This Company – Extremely Disappointing Experience
I strongly advise against sending your phone to this company. I wish I had read the reviews beforehand. They initially offered £282 for my Samsung Galaxy Z Fold 3 5G (512GB, pristine condition). However, after receiving the device, they emailed me a few days later claiming it was only worth £2.
Naturally, I declined their offer and requested the return of my phone. My request was ignored until I mentioned that I would be contacting Trading Standards. Only then did they agree to return my phone, for which I had to pay the return postage myself.
When the phone was returned, it was no longer in the condition I sent it in. It had scratches all over it, and the internal screen had a large black line running through it, suggesting the device may have been bent or mishandled. As a result, the phone has been significantly devalued and is now unusable.
I will be reporting this company to Trading Standards. In my opinion, their practices are highly unprofessional and misleading.”
