I ordered a iPhone 12 Pro in flint grey and they sent me in blue. So I returned it via Royal Mail end of January 2023. Customers service and communication is terrible from my experience. I asked for a refund because that isn’t the mobile I had chosen.and I am still waiting. I spent £354 and I sent many emails, no one in customer support return department has refunded me my money back. I had a call from return department and the lady said she will refund me my £8.15 postage, which I received last week. But still no £354 refund to card. I will 100% not recommend this company. I will be contacting fraud department because this is over a month now.