Thank you so much, Ed, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you have used our company three times and that you highly recommend us. We greatly appreciate your kind words regarding our fast delivery service. It means a lot to us to know that we have met your expectations, and we are delighted to have you as a loyal customer. We look forward to serving you again in the future. Thank you for choosing Smart Cellular!
Dear valued customer,Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We genuinely appreciate customers like you who share their experiences and help us improve our services.
We apologize for any inconvenience caused and deeply regret the negative experience you had with us. We understand that the reported fraud must have caused frustration and dissatisfaction. It is certainly not the kind of experience we aim to provide to our customers.
We want to assure you that we take your concerns very seriously. Our team is committed to investigating this matter thoroughly and taking appropriate actions. We would greatly appreciate it if you could provide us with more details regarding your specific situation. This will allow us to address the issue promptly and prevent such incidents in the future.
Your feedback is extremely valuable to us, as we constantly strive to enhance the quality of our services. We sincerely apologize for any disappointment caused and want to ensure that we make things right for you.
We would like to assure you that we are actively working on improvements to overcome the issues you mentioned. To achieve this, we would greatly appreciate any further suggestions or insights from you. Our goal is to provide you with the best possible experience, and your feedback plays a crucial role in achieving that.
Once again, we apologize
Thank you so much for your outstanding 5-star rating! We truly appreciate your feedback and support.
We're thrilled to hear that you were very happy with the prompt delivery of your refurbished phone. It brings us immense joy to know that our device arrived exactly as advertised and met your expectations.
Your satisfaction is our top priority, and we're grateful for the opportunity to deliver exceptional products and service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Smart Cellular
“Received my refurbished phone promptly and am very happy with it. When doing a price comparison with other suppliers Smart Cellular came out best and I am happy to recommend them.”
,Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are extremely satisfied with your refurbished phone.
We're delighted that you found our service prompt and that our price stood out among other suppliers. Your recommendation means the world to us and we are incredibly grateful for your support and trust in Smart Cellular.
Once again, thank you for choosing us. We are always here to provide you with top-quality products and excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Vedat, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your support and the kind words you used to describe your experience with us. It's delightful to hear that you find our products amazing and our service behavior nice. We'll continue working hard to maintain this level of excellence and provide you with the best possible service. Once again, thank you for choosing Smart Cellular!
“Great customer service & really competitive price for iphone 11 pro max in pristine condition. Delivered item is immmaculate and cost only £20 more than other sellers wanted for same model with 50% less memory and visible damage to body and screen. Had to wait an extra 2 days to get the colour I ordered, but was informed immediately & choose this over alternative colour that was due for dispatch within hours.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with our services.
We are glad to know that our customer service exceeded your expectations, and you found our prices competitive, specifically for the iPhone 11 Pro Max in pristine condition. Your satisfaction is our top priority, and we always strive to deliver the best quality products to our valued customers.
We apologize for the slight delay in getting the color you ordered, but we are delighted that we kept you informed throughout the process. Your decision to wait for your preferred color, even if it meant a short delay, is greatly appreciated.
We truly value your feedback and your business. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
Dear Peter,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are impressed with the great quality of the phones you received. Providing high-quality products is our top priority, and we are delighted that we have met your expectations.
Once again, thank you for choosing Smart Cellular. We hope to continue delivering exceptional service and products to you in the future.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that our service has met your expectations.
At Smart Cellular, we strive to offer our valued customers great price and exceptional service. It's wonderful to know that we have succeeded in delivering on these aspects. Your satisfaction is of utmost importance to us, and we will continue working hard to maintain the high quality you deserve.
Once again, we appreciate your feedback and look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
“Sold my phone to them
They are such a big liars they first of all there website said they gonna pay me (£622)and I accepted that and dispatched my phone to them and when they received they said me that they gonna pay (£405) because your condition is not good and my phone condition was above than their requirements and when I asked them they started increasing (£10) in every mail thinks it’s a joke and then I said to them that I don’t want to sale you can send my phone back and nobody is answering my emails”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Thank you so much Habib for your 5 star rating of Smart Cellular! We are thrilled to hear that this is your second purchase from Smart Cellular and that you are pleased with our service and quality product. We will be sure to pass your words along to Connor from customer service!
Thank you so much for your 5-star rating of Smart Cellular! We really appreciate your kind words and are delighted that you had a positive experience with our customer services team. We are so pleased to hear that your representative was patient and helpful when you called to check on your order. Thank you for taking the time to let us know about your experience with us. We value your feedback!
Dear Samuel,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you found our website very easy to use. We strive to provide fast service and good communication to ensure a seamless experience for our customers.
We are also delighted to know that our payment instalment options proved to be helpful for you. Our aim is to make the purchasing process as convenient and flexible as possible.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience with us. We look forward to serving you again in the future!
Best regards,
Smart Cellular Customer Support
“Purchased a phone in mid November and it's still not delivered in mid December, I have missed my sons birthday and there's no contact from Smart Cellular. They have my money and I have no phone. One phone number does not work, the other never gets answered. They do not reply to emails and the chat bot just offers for you to play a game. I will be approaching trading standards if someone does not reply very soon.”
Dear Claire,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your openness and honesty.
First and foremost, please accept our sincerest apologies for the inconveniences you have faced due to the delayed delivery of your purchased phone. We understand how important it was for you to have it in time for your son's birthday, and we deeply regret missing that deadline.
We are truly sorry for the lack of communication you have experienced and for the difficulties in reaching us. It is completely unacceptable that our phone numbers have not been working and emails have gone unanswered. We are also disappointed that our chat bot has not been providing the appropriate assistance.
Please know that we take your concerns very seriously, and we are committed to making things right for you. We would greatly appreciate it if you could provide us with your order details and any further information about the issues you encountered, so that we can take immediate action to resolve them.
Once again, we sincerely apologize for the inconvenience and frustration caused. Rest assured, we will do everything in our power to rectify the situation and ensure a better experience for you in the future.
Please let us know how we can make things better for you. Your feedback is invaluable in helping us improve our services.
Thank you once again, Claire, for bringing these matters to our attention.
Best regards,
Customer Support Team
Thank you for your 5-star rating of Smart Cellular! We are ecstatic to hear that your phone came as described in pristine condition and that you received great service! We strive to provide all of our customers with the best mobile experience possible. Thank you for your feedback!
Dear Dmitri,Thank you so much for taking the time to provide us with your feedback about Smart Cellular. We greatly appreciate your effort to let us know about your experience, and we apologize for the inconvenience you have faced.
We sincerely apologize for the issues you have encountered, including the non-existent customer service, the undelivered item, and the ongoing PayPal case. This is certainly not the kind of service we strive to provide our customers, and we genuinely regret any frustration this has caused you.
We want to make things right and improve our service. We value your opinion and would greatly appreciate any suggestions or ideas you may have on how we can enhance our customer experience. Your feedback is incredibly valuable to us, as we continuously strive to better serve our customers.
Once again, thank you for bringing this to our attention. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know. We genuinely hope to restore your trust in us and make your future experiences with Smart Cellular hassle-free.
Best regards,
Smart Cellular Customer Support Team
“This is the third time I have purchased from Smart Cellular and again you have not disappointed. Recently ordered an Iphone 11 (pristine condition) and I am very happy with the product.”
Dear Claire,Thank you so much for your outstanding 5-star rating and for choosing Smart Cellular once again. We are thrilled to hear that we have exceeded your expectations yet again.
Your support means the world to us, and we truly appreciate your loyalty. We are glad to hear that you are delighted with your recent purchase of the iPhone 11 in pristine condition.
We are committed to providing our customers with the highest quality products and excellent service, and reviews like yours reinforce that we are on the right track.
Thank you once again for your kind words and for being a valued customer. We look forward to serving you in the future.
Best regards,
Smart Cellular Team
Thank you so much for your glowing 5-star rating, Jade! We truly appreciate your kind words and we're thrilled to hear that you had a wonderful experience with our customer service. We strive to provide fast and easy service to all our valued customers like you. It's fantastic to know that you are satisfied with our services! Wishing you a merry Christmas and we hope our products serve as perfect presents for your loved ones this holiday season. 🎁
Thank you for your 4-star rating of Smart Cellular! We appreciate your positive feedback and are glad to hear that you find our site really good and plan on continuing to use it. We apologize for the delay in delivery, as we strive to provide timely service to all our customers. We understand your frustration and we'll do our best to improve our shipping process. Thank you for bringing this to our attention and for choosing Smart Cellular.
“Why oh why did I not read reviews first.
Everyone of the negative reviews are 100% true. Believe me.
They offer quite clearly above market value to entice you to choose them to sell your phone to them however they will never ever honour that price. They will find any excuse to low ball you in the hope that you will just accept it and save yourself the bother of having them send it back.
You have to pay for the returns postage as well!!
Avoid at all cost!!”
Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address your concerns.
We sincerely apologize for any inconvenience you may have experienced as a result of our failure to honor the initially quoted price for your phone. We understand how frustrating this can be, and we genuinely apologize for any disappointment or inconvenience caused.
We would like to assure you that we are continuously working towards improving our processes and ensuring that our customers have a satisfactory experience when selling their phones to us. We value your feedback as it helps us identify areas that require further attention and improvement.
In regards to the issue of having to pay the returns postage, we understand that this added cost can be frustrating, and we apologize for any inconvenience it may have caused you. We are looking into possible alternatives to alleviate this burden for our customers.
We sincerely appreciate your honest review, as it allows us to learn and grow. We would like to ask for your insight on how we can make things better and improve our services. Your input is highly valued, and we are committed to implementing necessary changes.
Once again, we apologize for any disappointment or inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Thank you for choosing Smart Cellular.
Best regards,
[Your Name]
Smart Cellular Customer Support
