“The Device is flawless and working smoothly. Value for money product and prompt delivery. I would recommend to give a try if you are purchasing any product from smartcellular.”
Thank you so much for your 5-star rating of Smart Cellular! We are delighted that you are happy with your device and that it's working flawlessly for you. We are pleased that you have found our products to be great value for money and that our delivery is prompt. We hope that you will recommend us to anyone who's looking to make a purchase from Smart Cellular. Thank you again for your feedback and for choosing Smart Cellular.
“Ordered 2 phones for Christmas in Pristine condition. Have arrived in superb condition. Communication excellent and quick delivery, very pleased. However, as Christmas presents not tested yet and just to advise they do not come with any accessories including charging cables etc so if you don't already have you will need to order”
Thank you for your great 5-star rating, J! We are so glad to hear that your two phone orders for Christmas that arrived in pristine condition were satisfactory. We are delighted that the communication and delivery were excellent. We appreciate the heads up about the lack of accessories, and we hope you enjoy the phones. Thank you again!
Thank you so much for taking the time to let us know about your experience with Smart Cellular, Antonio. We are sorry for the delay in delivering your order on time, as well as any inadequate contact with the customer. Your honest feedback helps us to continually improve our services and we would love to know what more we can do to make things better for you. Can you please tell us what specifically about the customer contact and delays you think we can improve upon? Thank you.
“Waited along time to receive it no communication when I did receive it it was the wrong colour I ordered red and received blue wasn't excellent condition has scratches and quite alot of dings all round the casing.”
Thank you so much for taking the time to share your feedback about Smart Cellular. We genuinely appreciate your input and are grateful for your honesty.
Firstly, we sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand that waiting for a long time can be frustrating, and we are actively working on improving our delivery process to ensure such delays are minimized in the future.
Moreover, we apologize for the lack of communication during this period. We fully understand the importance of keeping our customers informed every step of the way and will make sure to enhance our communication channels moving forward.
We are truly sorry for the mix-up with the color of your device. We understand how disappointing it must have been to receive a blue one instead of the red you ordered. Please rest assured that we are taking immediate steps to rectify this error and will arrange for a replacement to be sent out to you promptly.
Regarding the condition of the device, we apologize for the scratches and dings you noticed upon receiving it. Our team goes through a thorough quality check process to ensure that our products are in excellent condition before shipment. However, it seems that we fell short of our usual standards in this particular instance. We appreciate you bringing this to
Thank you for the five star rating of Smart Cellular! We really appreciate that you took the time to share your great experience with us. It's wonderful to know that our great service was able to meet your expectations. Thank you again!
Thank you so much for your generous 5 star rating, Ajay! We're delighted to know that you appreciate our great service and product. We look forward to you coming back for more!
Thank you so much, Amy, for your 5-star rating of Smart Cellular. We are so pleased to hear that the item came as described and arrived quickly! We appreciate your feedback and are glad that you had such a positive experience - we hope you'll use us again!
“Chose SC as web site made an offer of £210, for my iPhone 11, in excellent condition- which it was , having been in a protective case, with screen protector the whole time I owned it.
On receipt of my phone, offer reduced to £130, stating handset was not as described, and sent pictures of a damaged phone, which clearly wasn’t the one I had sent!
Now want me to pay for my phone to be returned, despite web site stating free return if not happy with price offered.
Avoid this company at all costs!!”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Thank you for your 4 star rating of Smart Cellular, Ade! We're glad to know you're pleased with the phone and the price. We apologize for the inconvenience caused with the longer than anticipated delivery time. We truly value our customers and are sorry that we didn't live up to your expectations. Thank you again for sharing your experience with us.
Thank you for your 5 star rating of Smart Cellular! We are so pleased to hear that the product was as described and arrived in great condition. We are glad to hear that you were pleased with the quick service too! Thank you for your positive feedback - we really appreciate it.
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Great Company to deal with a phone was exactly as described. The price was the best I could find for the Model I wanted and delivery was free too. Excellent!”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this CHRISTMAS for the whole month.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code XMAS15 to get an extra £15 off and enjoy CHRISTMAS HOT DEALS SALE shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Thank you Sarah for giving us a 4 star rating and your honest review! We're glad you think that Smart Cellular is offering good value - the phone looks pristine and was a good price. We appreciate your feedback!
Thank you so much for giving us a 5 star rating. We are so delighted that you enjoyed using Smart Cellular! We strive to provide excellent customer service, timely communication, and top-of-the-line phones. We're so pleased that you had a great experience with us!
Thank you so much for your 5 star rating of Smart Cellular! We are thrilled to know that you are very happy with your refurbished phone and that it arrived on time. We appreciate your kind words and support.
“The purchase process was smooth and efficient and contact to the customer service was prompt and all my queries were answered throughly.
The phone that was supplied was better than l expected as it was 'like new'”
Thank you so much for your 5 star rating of Smart Cellular, Harry! We are delighted that you had a positive experience with our customer service and that you are happy with the phone that was supplied. We strive to ensure that our customers have a satisfying experience from purchase to delivery. Thank you again!
Thank you for the 5 star rating, Geoff! We are pleased to hear that you were pleased with your purchase of the pristine iPhone X. We are grateful for your positive feedback and we look forward to seeing you again soon!
“They had the most specific categories I found online, this was important because I wanted a pristine used phone not just ok. Order came as described and at the most competitive price I found plus got a discount on top. Great 👍”
Thank you so much, John, for your 5 star rating of Smart Cellular. We're very pleased to hear that the categories were specific, that you found the right thing easily and also got a discount and everything worked out. We really appreciate it!
