“Good price fantastic customer service must admit was a bit worried about some of the negative reviews but they rang me to explain my order would be late & gave me a choice to change the colour if I wanted to but I stuck with it & it arrived a few days later in immaculate condition. It is a present for my grandson so hasn't been tried yet but positive up to now. Thankyou”
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.We understand that online reviews can sometimes be worrisome, but we strive to provide excellent customer service and ensure that every order is delivered in perfect condition. We apologize for the slight delay in your order, but we are glad that our team reached out to inform you and offered you the option to change the color if desired. We're delighted that you chose to stick with your original choice, and we assure you that it will arrive in impeccable condition.
We hope that your grandson will love his present, and we're confident that you'll have a positive experience with our product. Thank you again for choosing Smart Cellular, and please don't hesitate to reach out if you have any further inquiries or need assistance.
Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your kind words and are thrilled that you had a positive experience with us.
We're glad to hear that you found our communication to be great. At Smart Cellular, we understand the importance of keeping our customers informed and satisfied throughout their purchase journey.
It's also fantastic to know that you purchased our product as a Christmas gift. We hope that the recipient will be delighted with their new phone, as we strive to provide excellent quality devices that look great.
Once again, we cannot thank you enough for your glowing review. It means a lot to us, and we truly value your support. Should you have any further questions or need any assistance, please don't hesitate to reach out.
Best regards,
Smart Cellular Customer Support
“wasn't sure about buying a refurbished phone, all I can say is do not hesitate, the people at Smart Cellular are on the ball and at the top of their game. easy to use website even helped me to add my discount code! great communication, speedy delivery ,phone better than expected .Keep up the good work cheers”
Dear John,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We truly appreciate your kind words and support. We're thrilled to hear that you had a great experience with us, especially considering your initial hesitation about buying a refurbished phone.
At Smart Cellular, we strive to provide top-notch service with an easy-to-use website and excellent communication throughout the entire process. We're delighted that you found our website helpful, and we're glad we could assist you in adding your discount code.
Moreover, we're thrilled to hear that your phone exceeded your expectations and that our speedy delivery met your needs. We always strive to provide high-quality products, and we're glad we could deliver on that promise for you.
We are truly grateful for your feedback and loyalty. Thanks again for choosing Smart Cellular, and we look forward to serving you again in the future.
Cheers,
“Address is against - Order number 000067510.
Really pleased with the iPhone 11 plus and the quality of the item was as advertised. There was a little delay in arrival but this was communicated throughout.
(Happy for my comments to be used)
Alan”
Dear Alan,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We sincerely appreciate your feedback.
We are thrilled to hear that you are really pleased with the iPhone 11 Plus and that it met your expectations in terms of quality. Our team works hard to ensure that our products are as advertised, and it's great to know that we succeeded in delivering on that promise.
We apologize for the slight delay in the item's arrival, but we are delighted that our communication regarding the delay kept you informed throughout the process. At Smart Cellular, we prioritize transparency and aim to keep our customers in the loop every step of the way.
Once again, thank you for choosing Smart Cellular for your purchase. We are delighted to have served you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customer Service Representative
Smart Cellular
(Address is against - Order number 000067510)
“Just wanted to say how chuffed I am with my new phone the Samsung s23. I needed a new phone but couldn't afford the full price of a brand new, I therefore went down the refurbished route and I'm so pleased with it.
The specification on the website was accurate if not Conservative and the phone I got may as well have been brand new.
Service was excellent and I got my phone very quickly. ”
Thank you so much for the amazing 5-star rating and your kind words about Smart Cellular! We are thrilled to hear that you are chuffed with your new Samsung s23 phone. Going down the refurbished route can often be a great way to save money without compromising on quality, and we're glad it worked out perfectly for you. We take great pride in providing accurate and conservative specifications on our website, ensuring that our customers receive exactly what they expect. Additionally, it's wonderful to know that our service was excellent and that you received your phone quickly. We truly appreciate your support and look forward to serving you again in the future.
Thank you so much for the 5-star rating! We are delighted to hear that your experience with us was great from Fast delivery to the iPhone 12 being in perfect condition. We look forward to welcoming you back again soon.
Thank you Janine for your five-star rating of Smart Cellular! We are glad you found our mobile phone to be of good quality and at a great price. We also appreciate that you found our communication and delivery time satisfactory. We sincerely appreciate your patronage.
Thank you so much for the 5 star rating of Smart Cellular! We're delighted to hear that you found our prices to be the best when comparing, and that the product looks as described. We hope that your Christmas present recipient is equally as pleased with their new product!
Thank you so much for your 5-star rating of Smart Cellular! We are so glad to hear that you had excellent service, it is very efficient and provides good value for money. Your kind words mean a lot to us, thank you!
Thank you so much for your 5 star rating, we appreciate you taking the time to leave us such great feedback! We are thrilled that you were pleasantly surprised when your phone arrived earlier than expected. We are pleased to hear that it is in great condition with no issues. Thank you for your kind words!
“BEWARE THEY ARE SCAMMERS. DO NOT BUY!!!!!!! #000069100 THIS WAS MY ORDER NUMBER. IT'S BEEN TWO MONTHS. MY HARD EARNED MONEY IS GONE AND I AM DEPRESSED FOR SAVING MONEY TO BUY PHONE AND BE DEFRAUDED. I AM THE VERGE OF COMMITING SUICIDE FOR THIS WICKEDNESS. PLEASE DON'T END UP LIKE ME.”
Dear Lydia,Thank you for taking the time to provide us with your feedback about your experience with Smart Cellular. We genuinely appreciate your thoughts and value your input.
We sincerely apologize for the inconvenience you have faced with your order. We understand how frustrating and disheartening it must be to not receive your purchase after such a long period of time, especially when you have worked hard to save money for it.
Your concerns are of utmost importance to us, and we want to do whatever we can to make things right. We would be grateful if you could provide us with further details regarding your order, such as your contact information or any other relevant information, so that we can investigate the matter thoroughly and find a suitable solution for you.
Please know that your satisfaction is our top priority, and we are committed to rectifying this situation for you. We genuinely apologize for any distress this has caused and assure you that we are determined to address the issues raised in your review.
Once again, we appreciate you bringing this matter to our attention and allowing us the opportunity to improve our services. Please kindly provide us with more information to assist you better. We are here to support you and ensure your trust in us is restored.
Thank you again for your feedback,
Thank you so much for your five star rating of Smart Cellular! We are delighted to hear that you are pleased with your new phone and the speedy delivery. We are sorry to hear that your phone arrived without its original box. We really appreciate your feedback and we will definitely consider working with our delivery partners to ensure a more complete package arrives to you in the future. Thank you again for your great review!
Thank you so much, Rochelle, for your generous 5-star rating of Smart Cellular! We're so glad that you had a great experience with our service and thank you for your continued loyalty. Great service indeed!
Thank you for giving Smart Cellular a 5 star rating! We are proud to offer a no hassle, good value service and are thrilled that you have had an excellent experience.
Thank you so much for your 5 star rating of Smart Cellular, Mike! I am glad to hear that the iPhone you ordered is like new and that you were impressed by its delivery time. We really appreciate your positive feedback! :)
Thank you so much for your 5 star rating of Smart Cellular! We're delighted to hear that you enjoyed our prompt service and great phone. We strive to offer the best customer experience possible, and we're grateful that you took the time to share your experience!
Thank you so much for your 5 star rating of Smart Cellular, Amanda! We are so glad to hear that you are pleased with our brilliant product, quick delivery, and our good warranty. We truly appreciate your recommendation!
“Do not buy from them. Have been waiting for 4 weeks for delivery of phone after h being told on several occasions that it has been dispatched or that it will be on it's way in the next few days. Can't call customer service because there is never an answer and don't reply to messages that are left. Email them and when they eventually reply' get lied to about delivery. After the first week was asked if I would accept a different colour handset which they would dispatch for next day delivery because they didn't have the colour that I ordered even though they were still selling the one I originally ordered on the website. I accepted the offer and got a message 2 days later saying the phone had been dispatched and was given a tracking number but the phone was never given to royal mail so the tracking info just kept saying we are expecting your item from the seller. Messaged customer services again and was told that the phone would be delivered by the end of the next week or at the latest the middle of the week after. Didn't arrive again and was messaged by a customer service representative called Claire Reed asking if I was happy with my purchase and that I could claim a free pair of ear pods if I emailed customer service and asked. Also asked if I would leave a review. Replied to Claire Reed telling her that I hadn't received my phone yet and that I would be leaving a negative reveiw due to the awful service I had received so far. She replied asking for my telephone number so that she could phone me the day after to try and resolve the issue. I gave it to her but as you can probably guess, Claire Reed didn't bother to call. An absolute sham of a company employing useless liars that treat customers like dirt. I have had to open a dispute with Klarna to get my payment back and I have also been in touch with BBC watchdog about this company and by the sound of it, I'm not the only one who has had these kind of issues so do yourself a massive favour and stay well clear of these charlatans. Would give them a minus star review if I could. THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.”
Dear Craig,Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely appreciate your honest review and want to apologize for the problems and frustrations you encountered during your order process.
We are truly sorry for the delays in the delivery of your phone and the inconvenience it has caused you. We understand how frustrating it can be to receive conflicting information and to not receive prompt responses from our customer service team. We assure you that this is not the level of service we strive to provide.
Additionally, we deeply regret the confusion regarding the availability of the color handset you originally ordered and the subsequent failed delivery attempts. It was our mistake for not updating the website promptly, and we apologize for any inconvenience caused.
We are also sorry that our customer service representative, Claire Reed, did not follow through with her promise to call you to resolve the issue. We understand this lack of communication only added to your frustration, and we sincerely apologize for this oversight on our part.
We want to assure you that we take your feedback seriously and we are actively working to address these issues. We have taken steps to improve our customer service response times and ensure better communication within our team. We are also reviewing our delivery processes to prevent similar incidents from occurring in the future.
We truly value your opinion, and we would like to make things right for you. If you would be willing, we would appreciate the opportunity to speak with you directly to resolve any outstanding concerns and to discuss how we can improve your experience with Smart Cellular. Please provide us with a suitable time and contact number, and we will ensure that one of our representatives reaches out to you promptly.
Thank you once again for bringing these issues to our attention. We strive to provide excellent service to all our customers, and your feedback helps us identify areas where we can improve. We genuinely apologize for any inconvenience caused and sincerely hope to have the opportunity to rectify the situation.
