“I had some I inital problems with getting my order. In the end it took 3 weeks to arrive and I was concerned that it would never turn up. Now that I finally have my handset, it is as expected. I had a variable experience with Customer Services. Sometimes I got a reply to texts and emails, sometimes I didn't but there was never anyone available if I tried to call. Those that did reply tried to help as best as they could. I still don't know what caused the delay though.”
Dear Customer,
Thank you for your 3-star review and for taking the time to share your experience with us. We're glad to hear that your handset met your expectations, but we sincerely apologize for the initial delays and your mixed experience with Customer Services.
We understand how frustrating it can be when communication isn't consistent and orders take longer than anticipated. Your feedback is immensely helpful, as it highlights the areas where we need to improve. We are committed to making our processes better so that future experiences are much more seamless.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
Best regards,
The Smart Cellular Team
Dear Roland,
Thank you for your outstanding 5-star review! We're thrilled to hear that you found our service quick and efficient, and that our description of the phone met your expectations. It’s always our goal to provide the best products at the right price.
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I love the i phone 8 plus larger screen than the norm Pristine condition very prompt delivery a very good price and all aspect of the purchase were very professional”
Dear Saflady,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your Samsung S22 arrived quickly and in perfect condition—it's wonderful to know you're enjoying your new phone.
If you ever need assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I got a £15 discount off the phone I was buying. Phone was as it should be. Only real downside was lack of communication but delivery was in the time frame given so all ok”
“Not quite 5** as there was a very long delay and a lot of chasing up involved, updates would have been appreciated to alleviate my concerns.
On positive side, we’ll worth the wait, arrived well packed, the phone is as described and like new condition with acceptable battery health.”
“3rd time ordering and service was really good. As the most recent order was like new, they called so I could send evidence to verify my address. Phone is like new as described, and delivery was super quick (received the phone the same week). I would recommend!”
“Ordered an iPhone 12 but received the wrong phone a few days later. We contacted Smart Cellular who eventually offered either a 10% discount to keep what we had or an exchange. We opted for the exchange and sent the wrong item back. We are now around 8 weeks later and the company refuses to respond to emails or live chat. When we talked to someone on the phone they were rude and said they were having supply issues with the iPhone 12. We still don't have a phone or a refund.”
“I continue with my negative reviews about Smart Cellular. A refund from them remains outstanding as does a separate order for a new phone. Excuses upon excuses. I think they tell you anything to placate and shut you up in the hope you’ll go away!”
Dear BarryBear83,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices competitive, enjoyed great communication, and received your order quickly. It's always our aim to ensure that the product condition meets your expectations!
We truly appreciate your feedback and support. If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Took 3 weeks to arrive despite receiving a phoney dispatch notification.
I cancelled the phone after 1 week - heard nothing
Messaged (I have the transcript) emailed returns@ & sales@ and telephoned
3 weeks later the phone arrived after I should have been refunded
Stay away it seems they send out the wrong colours and take ages to do so.”
“I did not trade a phone in, so cannot comment on that particular process. However I ordered a refurbished iPhone 14 Pro, in pristine condition, in midnight black. Took a fair while to arrive which was not a huge problem, but Smart Cellular sent the wrong colour phone - purple, not midnight black. It is also not in pristine condition. They were impossible to contact, not answering the phone, and did not answer any emails. The only communication I received was to ask me to write a review, so here it is - avoid Smart Cellular and go somewhere else.”
“Should have been clearer with how long it takes for delivery, however their customer care service is good with quick responses.
Dispatch team need to be a bit slicker with delivery times.”
Dear Wyn,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our delivery times and are glad to hear that our customer care service met your expectations with quick responses.
We’re always looking to improve and will certainly pass on your comments to our dispatch team to enhance the delivery experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Tantan,
Thank you for your great 4-star review! We're glad to hear that you were satisfied with our customer service and the quick delivery of your item. Keeping you informed throughout the process is a priority for us.
If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
“Dear Smart Cellular,
This is my second purchase from your company, and I am once again very satisfied. Both iPhones I received matched their descriptions perfectly. For my second order, I initially selected a "good" quality iPhone 12; however, due to stock limitations, I was upgraded to an "excellent" condition device at no extra cost. I had a positive experience with your customer service team, and I found your after-sales support to be superior to that of other sellers. Thank you for maintaining such high standards.”
“They were ok. The phone was delivered a few days later than both advertised and expected. The usb cable was cheap and not capable of super fast charging, so a waste since I'll never use it.
The phone itself was actually the wrong colour, but I actually prefer the dark green colour and it's going in a case anyway.
They were one of the cheapest websites, and I suppose that has to be reflected somewhere. I'll only buy again if Google finds them to be significantly cheaper next time.”
“Good choice of phones all at competitive prices. Chose an iPhone SE and very pleased with the phone, it’s in excellent condition and will definitely use Smart Cellular again.”
Dear Customer,
Thank you so much for your stellar 5-star review! We’re thrilled to hear that you found a great choice in the iPhone SE and that it met your expectations in condition and performance. It's always our aim to provide competitive prices and quality products.
We truly appreciate your trust in Smart Cellular and look forward to serving you again in the future! If you ever have any questions or need assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Ordered a phone 2 weeks ago. Still hasn’t arrived. They NEVER answer phone calls and seldom respond to emails. They also owe me a refund on another phone I returned to them. I sent this phone special delivery and signed for. Someone at the company actually accepted my return and signed for it over a week ago. Still no refund and no phone. A double whammy. Hopeless communication. Totally frustrating and unacceptable customer service. When this is sorted. Never again!”
