“Very bad company, quoted £465 for trade in of my phone, once they received it they revalued it at £265 saying the phone had dents in side, I declined and the same day I was offered £280, once again I declined then they offered me £330 and once again I declined simply because I have photos of the phone I sent and there wasn't a mark or scratch on it, always had case and screen saver on. My phone was returned to me and lo and behold there wasn't a mark on it. Not happy being ripped off which is what they were trying to do”
Dear Elaine,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and for bringing this matter to our attention.
Firstly, please accept our sincere apologies for the inconvenience and frustration you faced with the valuation of your phone. We understand how important it is for our customers to feel valued and treated fairly throughout the process.
We are genuinely sorry for any misunderstanding that may have occurred regarding the condition of your phone. It is certainly not our intention to deceive or mistreat our customers. We are committed to rectifying this situation and ensuring that it does not happen again in the future.
We would like to assure you that we highly value your trust and satisfaction as a customer. We are eager to make things right and would appreciate the opportunity to discuss this matter further with you. Could you kindly let us know how we can improve and address your concerns? Your suggestions and input are greatly appreciated.
Once again, thank you for bringing this issue to our attention, allowing us the chance to improve our services. We value your feedback and want to ensure that we provide the best possible experience for all our customers.
Looking forward to hearing from you soon.
Sincerely,
[Your Name]
Customer Service Team
Smart Cellular
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Ordered inphone12 pro max 3rd November delivery by 8th November. No handset arrived. Despite several email chasers(phone calls never answered) delivery date continuously delayed. Finally cancelled order and confirmation received on the 15th November that refund was processed but would take up to 10 days. Now 30th November still no refund, or correspondence and reclaiming payment from credit card company”
Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide us with valuable information to improve our services.
Firstly, we would like to sincerely apologize for the inconvenience you faced regarding the delivery of your ordered iPhone 12 Pro Max. We understand how frustrating it can be to wait for a product that never arrives despite continuous delays and lack of communication. We deeply regret that this was your experience.
Furthermore, we would like to apologize for the delay in processing your refund. We understand that it was promised to be completed within 10 days of cancellation on the 15th of November, and we sincerely apologize for falling short of this timeline. It is not the level of service we strive to provide our valued customers like yourself.
We assure you that we are actively working on resolving this issue and ensuring that your refund is processed as soon as possible. We apologize for any inconvenience caused. In the meantime, we appreciate your patience and understanding.
We would also like to ask for your assistance in making things better. Could you please provide us with your order details and any other relevant information? This will enable us to investigate the matter further and take appropriate actions to prevent such situations from occurring in the future.
Once again, thank you for bringing this to our attention, Paul. Your feedback is invaluable to us, and we will do our best to rectify the situation promptly. If there is anything else we can do to assist you, please do
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
“Plan to deliver within 5 working days failed but once I contacted the company my phone was expedited and was only 1 day late. The person I dealt with was helpful.”
Thank you so much Jim for your 5 star rating of Smart Cellular! I'm sorry the plan to deliver within 5 working days failed, but I'm glad that the helpful person you dealt with allowed your phone to be expedited and was only 1 day late. Your opinion is greatly appreciated.
“Terrible experience with this order. Phone was delivered late. They clearly didn’t have the phone in stock, even though their website still has it showing as available.
When the phone arrived, it wasn’t as described all scratched down either side. Ear speaker volume was too low, unable to hear anything. Phone was posted back the very next day. I received confirmation from Royal Mail that the phone was signed for on Monday 27th. I’ve still not heard from them regarding my refund. Terrible customer service from start to finish.
Their website says all the right stuff. But it’s all for show. As they’ve failed on every thing the website promises.
Please don’t make the mistake I did, and shop elsewhere”
Dear Paul,Thank you so much for taking the time to provide us with feedback about your recent experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address the issues you encountered.
We apologize for the inconvenience caused by the late delivery of your phone and for the fact that it arrived in a less than satisfactory condition. We understand how frustrating it must have been to receive a scratched device with a low ear speaker volume.
We have investigated the matter and can assure you that steps are being taken to improve our inventory management system to avoid similar situations in the future. We sincerely apologize for any inconvenience caused by our website still displaying the phone as available when it was not.
Regarding your refund, we understand your expectation for prompt resolution and we apologize for any delays in communication. We will personally ensure that our team contacts you immediately to address this issue and provide you with an update.
Your feedback is invaluable to us, as it allows us to identify areas for improvement and ensure a better experience for our customers. We are genuinely sorry for the poor level of customer service you experienced throughout your engagement with us, which does not meet our standards.
We take your feedback seriously, and we assure you that we will investigate the matter thoroughly to prevent similar situations from occurring in the future. We would like to learn more about your experience and how we can make things right. Please let us know how we can improve our services and provide you with the satisfactory experience you deserve.
Thank you again for bringing these issues to our attention. We value your business and hope to have the opportunity to regain your trust in the future.
Best regards,
Smart Cellular Customer Support Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to let you know that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Please don't forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Thank you Gareth for your 5 star rating of Smart Cellular! We are so pleased that you had a great experience with our timely delivery and that your phone looks great! We are so happy to have you as part of our family.
“Absolutely brilliant website for amazing smartphone deals. My phone broke ON Black Friday which was I suppose somewhat lucky and I found this website which sells the newest models for more than 50% off - they offer different conditions which you can choose from and even completely new ones. I spoke to Steven, who is one of their lovely customer service team and he was extremely helpful and kind. Even received another discount code. Can wholeheartedly recommend for people who need a new phone but do not want to pay full price for them. Shout out to Steven!”
Thank you so much for your 5 star rating and kind words! We are so glad to hear that you had such a great experience with our customer service team, particularly Steven. We truly appreciate your positive review and are thrilled to know that you are happy with the deals we offer. Thank you for recommending us and we look forward to serving you again in the future!
Thank you for your lovely 5 star rating! I'm so glad to hear that you received your phone in working condition after just three days. Such timely delivery is really appreciated and your kind words make me even more happy and excited!
Thank you so much, Mike, for your 5 star rating of Smart Cellular! We're glad to know that you were pleased with the phone's condition and would be happy to use our services again!
Thank you for the 5 star rating, we are glad you were pleased with your experience with Smart Cellular. We are delighted to have heard that your phone was delivered in 7 days in an excellent condition, and that the price was a bonus for you too. We look forward to seeing you with us again!
“iPhone 8+ purchased, from Smart Cellular description in the advertisement, in pristine condition in fact it looked like brand new. Ordered and received with in 5 days, very good communication from the company. Phone working ok so far pleased with it.”
Thank you so much for the 5-star rating, Kathleen! We are glad to hear that you had a great experience with Smart Cellular. You were able to get your new iPhone 8+ in excellent condition and received it within just 5 days - that's fantastic! We are so glad to hear that it's working well for you and we hope you continue to enjoy it. Thank you once again for your kind words and support.
“Great prices and an efficient shipping service. This is the 2nd phone I’ve bought and I’ve been really pleased with both of them.
Customer service respond quickly to any communication too!”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Thank you Marc for your 5 star rating! We're glad you were satisfied with both the delivery and the service of Smart Cellular. We appreciate your kind words and look forward to providing great service for you in the future.
“Good Experience purchasing iPhone 11 Pro Pristine - right price, phone is perfect, excellent customer service, everything about the phone is great, even arrived in the original box with original manuals, cable simcard-pin tool etc... VERY VERY HAPPY!
This is the third used phone I have purchased, previously from BackMarket.
I bought the phone over the Black Friday period which is busy for online sellers.
It took roughly a week for the phone to arrive despite the estimated delivery time of 2-3 days. After 3 days I contacted customer service who replied promptly and kindly with what would be the tracking number for delivery once dispatched. The next day the tracking number was live and the phone was delivered within the following day by Royal Mail. - perfect.
I read some reviews before purchasing so had an idea that the estimated delivery was not going to be realistic.
People who leave negative reviews due to impatience - Were it a new phone which would be in stock and not need any checks or packaging work I would expect a fast delivery.
Remember you are purchasing a used phone which needs a lot more work than just buying a packaged factory sealed device!
Been using the phone for 2 weeks, its perfect. Battery capacity is almost 100% which is amazing for a used phone (having bought used phones before).
All in all a great experience, highly recommended :)”
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
Hi,
Thank you very much for your review, we greatly appreciate your time.
We are happy to inform you that Smartcellular is running the biggest sale of the year on this Cyber Monday for the whole week.
Do not forget to grab your next smartphone at the best price from the best place.
Please use the code to get an extra £15 off and enjoy your Cyber Week shopping with SmartCellular.
Visit our website for the best deals: https://www.smartcellular.co.uk/
For any issues or queries please email us at mailto:sales@smartcellular.co.uk
Thank you!
Smart Cellular Team
