Dear Kris,Thank you so much for awarding Smart Cellular with a stunning 5-star rating! We really appreciate your positive feedback and we're thrilled to know that you had a great experience with us.
We are delighted to hear that the phone you received came undamaged, ensuring a smooth and hassle-free experience for you. Moreover, we're glad that you found our pricing to be great. Providing excellent value for our customers is always our top priority!
Once again, thank you for choosing Smart Cellular. We truly value your support and we hope to serve you again in the future.
“Wasn’t delivered within 3 working days as stated in advert so I rang to enquire if they’d been dispatched which they hadn’t been. The lady I spoke to said delivery will be within 5 days which I replied wasn’t good enough as I needed it for a birthday present the next day. The website still states 2-3 day delivery times so I feel I was being fobbed off.
The lady then said the phone I purchased online wasn’t available anymore but had other colours available. She then said she would check and call back to which I replied I’d need an answer within the hour to allow me to purchase elsewhere for next day delivery - she agreed to do so but I didn’t get an answer until 2.5 hours later which again is unacceptable.
I was offered a better condition phone but in a different colour to what I purchased - I agreed as I needed it next day and I was upgraded to next day delivery. The phone I received was as described but had to go through an ordeal to get it”
Thank you so much for taking the time to give us a 4-star rating for Smart Cellular. We really appreciate your feedback and your support.
We are truly sorry to hear about your experience with the delivery and the inconvenience it caused you. We understand that the delay in delivery and the lack of communication must have been frustrating. Rest assured, we take your comments seriously and we will address these issues with our team to ensure that this does not happen again in the future.
We are glad that our representative was able to offer you an alternative solution by providing a better condition phone in a different color and upgrading the delivery to next day. We know it was not the exact phone you initially purchased, but we are pleased that it met your requirements and was as described.
We apologize for the ordeal you had to go through to receive your phone, and we truly appreciate your patience in this matter. Your feedback helps us to improve our services, and we will be using your comments to make the necessary changes to enhance our customer experience.
Thank you once again for choosing Smart Cellular, and we look forward to serving you better in the future.
Dear Yaw,Thank you so much for your 4-star rating of Smart Cellular! We genuinely appreciate your feedback and support.
We are thrilled to hear that you have had a positive experience with us. Your kind words about the prompt delivery and better-than-expected condition of the phones you purchased mean a lot to us. We take great pride in delivering high-quality products to our customers.
We are also grateful for your recommendation. It's fantastic to know that you have found our services trustworthy and worthy of spreading the word. We will continue to work hard to meet and exceed your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind words and the time you took to share your positive feedback with us.
We are thrilled to know that you find the phone to be great in both appearance and performance. It's truly rewarding to hear that our efforts to deliver a remarkable user experience have resonated with you.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you with top-notch products and services in the future.
Best regards,
“Worst company ever!!! Don't use debit card pay with credit card if you are going to risk it.
Ordered phones 10 days letter heard nothing. Couldn't get through on phone. Took 2 days for web chat response from a real person. When asked for update they wouldn't give a response as to when we would receive phones. Finally after 30 days with no phones we got fed up and asked for refund. Guess what 11 business working no refund. Chased again no response. Had to make claim through credit card as we never received phones nor a refund. WORST COMPANY EVER....”
Dear NicoleK,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and willingness to share your thoughts.
We sincerely apologize for the inconvenience and frustration you encountered during your interaction with our company. We understand how crucial it is to receive timely updates and efficient customer service, and we regret that we fell short in delivering these to you. It is certainly not the level of service we strive to provide.
We have taken note of the issues you raised, such as the delayed delivery, difficulty in reaching our customer service, and the lack of response regarding the status of your order and refund. We are deeply sorry for any inconvenience caused throughout this process.
In order to rectify the situation and prevent similar incidents from occurring in the future, we would greatly appreciate any additional insights or suggestions you may have on how we can improve our services. Your feedback is extremely valuable to us, and we want to ensure that we address all the areas that need improvement.
Once again, we truly appreciate your feedback and apologize for the negative experience you had. We will do our best to learn from this and make the necessary changes to enhance our customer service going forward.
Thank you for bringing this to our attention.
Best regards,
Customer Service Team
Smart Cellular
“The iPhone purchased was in fair condition not immaculate/pristine as described on the website. Had to pay to have it returned. Customer services tone is not helpful.”
Dear reviewer,Thank you for taking the time to provide your feedback about your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts, as it helps us improve our services and meet our customers' expectations.
We sincerely apologize for the inconvenience you faced in regards to the condition of the iPhone you purchased. It is our utmost priority to accurately describe the products on our website, and we regret that it was not in the pristine condition as advertised. We understand that this would have been disappointing for you.
We also apologize for the inconvenience caused in having to pay for the return. We strive to provide a hassle-free shopping experience for all our customers, and we understand that the return cost should not have been your responsibility.
Furthermore, we apologize if you found our customer service tone to be unhelpful. We aim to provide excellent customer service and support, and we regret if we fell short in your case. Your feedback has been noted, and we will take immediate steps to address this issue within our team.
We would greatly appreciate it if you could provide us with more information on how we can make things better for you. Your opinion is invaluable to us, and we would like to ensure that you are totally satisfied with our services. Please
“Purchased 2 separate phones, first phone was excellent as described, second phone arrived with scratches on screen not excellent as described, sent a total of 3 emails with no response to any email sent”
Dear Shaun,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate your kind words and are thrilled to hear that you are happy with our service.
It's fantastic to hear that our team has been able to provide you with the assistance you needed. We strive to ensure that all our customers have a positive experience, and it's wonderful to know that we are succeeding in making you happy.
If there is anything else we can do to assist you or if you have any further inquiries, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future.
Thank you so much for giving Smart Cellular a 5-star rating! We really appreciate your positive feedback and are thrilled to hear that you had a great experience with our service.
We take pride in ensuring speedy delivery and excellent communication throughout the purchasing process. It's fantastic to know that your phone arrived exactly as described. We strive to offer great products and top-notch service to all our valued customers like you.
Once again, we are grateful for your support and for choosing Smart Cellular. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Warm regards
Smart Cellular Team
“I had a really bad experience with smart cellular, the condition of the phone battery wasn’t as described and when sent for replacement took them ages and I’ve got a older model in fair condition (I’ve paid for iPhone 11 Pro 256gb excellent condition and the replacement was iPhone 7 64GB fair condition) .
They barely answer the phone and kept repeating the same questions when replying on email, the refund process took over a month .
Maybe it was bad luck , maybe Christmas shopping overload, not sure.”
Dear Al,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the disappointment you faced.
We are truly sorry that the condition of the phone battery did not match the description, and we understand how frustrating it must have been to receive an older model in fair condition instead of the iPhone 11 Pro 256GB in excellent condition that you had paid for. Additionally, we apologize for the delays in the replacement process and the extended refund process that you had to go through.
We understand your frustration with getting responses from our customer service team, and we apologize for the inconvenience caused by the repetitive questions you experienced through email. This is certainly not the level of service we strive to provide.
At Smart Cellular, we consider every customer's feedback vital as it helps us improve our services. We acknowledge that there may have been factors like Christmas shopping overload that contributed to your negative experience, but we are committed to rectifying such issues.
In order to make things better and prevent such incidents from happening again, we would greatly appreciate it if you could provide us with more specific details about your experience and suggestions for improvement. Your input will be invaluable to us in identifying areas of improvement and ensuring that other customers do not have to face similar issues.
Once again, we genuinely apologize for the inconvenience caused, and we are determined to learn from this experience to provide you and our future customers with a positive and hassle-free experience.
Thank you for your patience and understanding. We look forward to hearing from you.
Warm regards,
Customer Support Team
Smart Cellular
“Phone was not in the excellent condition it was described to be in. Arranging the return and refund involved many emails and being passed between departments but got there eventually.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate your honesty and value your opinion.
Firstly, we sincerely apologize for any inconvenience caused due to the condition of the phone not meeting your expectations. We understand how frustrating it can be when an item falls short of its description. Your feedback has been shared with our quality control team, and we will ensure that such oversights are addressed to prevent future occurrences.
We are also sorry to hear that arranging the return and refund for the phone involved multiple emails and being passed between departments. This is not the level of service we strive to provide. Rest assured that we have reviewed our internal processes to streamline our customer support channels and prevent similar issues from happening again.
To further improve our services, we would greatly appreciate it if you could provide us with more details about your experience. Is there anything specific we could do to better assist you during the return and refund process or any other aspect of our service that you believe needs improvement?
Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. Your feedback is vital in helping us enhance our customer experience. We look forward to your response
Thank you so much for awarding us a phenomenal 5-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a fantastic experience with Smart Cellular.
It's fantastic to know that our delivery service was very efficient, and that our communication was up to your expectations. Providing a stellar customer experience is of utmost importance to us, so we're thrilled that we could meet your needs.
We're also delighted to hear that you love the product! We put a lot of effort into ensuring that our products are of the highest quality and meet our customers' expectations.
Once again, thank you for taking the time to share your positive review. Should you require any further assistance, please do not hesitate to reach out. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Dear valued customer,Thank you so much for taking the time to give us a fantastic 5-star rating! We greatly appreciate your kind words and support for Smart Cellular.
We are thrilled to hear that you were really impressed by our service, security, and the prompt delivery of your replacement iPhone XR. At Smart Cellular, we strive to provide top-notch customer service and ensure that our customers have a hassle-free experience.
Your satisfaction is our utmost priority, and we couldn't be happier to know that we met your expectations. Thank you once again for your trust and patronage. We genuinely appreciate your positive feedback and look forward to serving you in the future.
Thanks a bunch!
Best regards,
The Smart Cellular Team
Dear Mo,Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We understand that there may have been some confusion regarding the delivery time frame, as you mentioned that it took around 3 weeks for your items to arrive. We apologize for any inconvenience this may have caused. Rest assured, we continuously strive to improve our services and ensure timely delivery.
Nonetheless, we are glad to hear that you found the item to be great and worth the wait. Your satisfaction is our utmost priority, and we are always here to assist you with any queries or concerns you may have.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future!
“Great phone condition & Amazing price.
It came with a wireless charger, wireless headphones and cheeky little chocolates
Daughter was over the moon with her xmas present.
I would definitely shop here again”
Dear [Reviewer],Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your kind words and your support.
We are thrilled to hear that you were pleased with your purchase and that your daughter was over the moon with her Christmas present. It's wonderful to know that the phone was in great condition and came at an amazing price. We're also glad that the wireless charger, wireless headphones, and cheeky little chocolates added an extra touch of delight to the overall experience.
We're grateful for customers like you who recognize and value our efforts to provide excellent products and service. Your satisfaction means the world to us.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future. Don't hesitate to reach out if you need any assistance or have any further questions.
Best regards,
[Your Name]
Smart Cellular Team
Dear Redas,Thank you so much for your incredible 5-star rating and review of Smart Cellular! We truly appreciate your feedback and support. Your satisfaction means the world to us.
We completely agree with your statement, "Good gaged for good price." Smart Cellular aims to provide high-quality products and services at affordable prices, ensuring that our customers receive great value for their money. We are thrilled that you found our offerings to be a fantastic fit for your needs.
Once again, we appreciate your kind words and your time to share your experience. We look forward to serving you again in the future!
Best regards,
[Your Name]
Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback and we're delighted to hear that you are satisfied with our services. We apologize for the slight delay in delivery, but we're glad to know that our consistent updates were helpful. Thank you for your patience and support. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future.
“Didn't receive the proper charger and after asking twice about it I still haven't received it. The person dealing with it was not helpful at all. Basically told me that if you didn't want to give a charger with the phones then you don't have too. I've bought a few phones here over the years but won't be buying any more.”
Thank you for taking the time to provide feedback on your recent experience with Smart Cellular. We truly appreciate customers like you who share their experiences with us, as it helps us identify areas where we can improve.
We apologize for the inconvenience caused by not receiving the proper charger and the lack of helpful assistance when you reached out. This is certainly not the level of service we strive to provide. Your frustration is understandable, and we genuinely apologize for any inconvenience caused.
We value your loyalty as a long-time customer, and it is disheartening to hear that you won't be purchasing from us in the future. We would love the opportunity to rectify this situation and regain your trust. Could you please let us know how we can make things better for you? Your input is essential, and we would greatly appreciate any suggestions you may have.
Once again, we apologize for the negative experience you had with us. Your feedback is highly valued, and we assure you that we will take the necessary steps to prevent such issues from reoccurring in the future. We truly hope to have the opportunity to serve you better in the future.
Thank you again for bringing this matter to our attention.
Kind regards,
Customer Support Team
Thank you so much for your fantastic 5-star rating and kind words about Smart Cellular! We genuinely appreciate your support and are thrilled to hear that you are satisfied with our good customer service, value, and the great condition of your refurbished phone. Your happiness is our top priority, and we thank you once again for choosing us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks a million!
Dear Gemma,Thank you so much for giving Smart Cellular a stellar 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a seamless experience with us.
We are delighted to know that your purchase was easy and that our delivery surpassed your expectations with its super-fast speed. It brings us joy to hear that the phone you received was exactly as described. At Smart Cellular, we strive to provide accurate product descriptions to ensure customer satisfaction.
Once again, thank you for your kind words and for considering us as your go-to choice for future purchases. We look forward to serving you again!
Best regards,
[Your Name]
Dear Martin,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. We're thrilled to know that your granddaughter is happy with her new phone. Our team works hard to ensure that every purchase is of the highest quality.
Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
Warm regards,
[Your Name]
