Dear Lee,Thank you so much for your fantastic five-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us.
We are glad to know that our product was exactly as described, and that our delivery was fast. Our team strives to provide excellent communication throughout the entire process, so it's wonderful to hear that we met your expectations in this regard as well.
Thank you once again for choosing Smart Cellular, and we hope to serve you again in the future.
Have a fantastic day!
Best regards,
Jeff S
Dear Phil,Thank you so much for your 4-star rating of Smart Cellular! We genuinely appreciate your support and feedback. We're thrilled to hear that you found our prices great and our website user-friendly. It's also wonderful to know that your phone arrived well packaged and in excellent condition. Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards,
Jeff S and the Smart Cellular Team
Dear Loocy,Thank you so much for giving us a fantastic 5-star rating! We really appreciate your support of Smart Cellular.
We are thrilled to hear that you found our prices amazing for the pristine iPhone 13. It's great to know that the phone arrived swiftly and in impeccable condition. Your recommendation means a lot to us!
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We'll always be here to provide you with exceptional service.
Once again, thank you for choosing Smart Cellular!
Best regards,
Jeff S
Dear Steve,Thank you so much for your glowing 5-star review of Smart Cellular! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We are especially delighted to read that you found our delivery to be quick, the product in good condition, and the price to be fair. These are all pillars of our commitment to delivering excellent service and value to our valued customers like you.
Once again, thank you for choosing Smart Cellular and for taking the time to share your satisfaction with the world. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Posted 1 year ago
Dear Steve,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your kind feedback and are thrilled to hear that you are satisfied with your experience.
Quick delivery, good condition, and a fair price are all pillars of our commitment to providing the best service to our valued customers. Your words of praise serve as a great encouragement for our team to keep up the excellent work.
We truly value your support and look forward to serving you again in the future. Should you have any further questions or require any assistance, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
Best regards,
Jeff S
Dear Paul,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your kind words about our service and are glad to hear that you are very pleased with your new iPhone 13. It's always rewarding to know that our customers are satisfied with their purchases.
If you have any questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Smart Cellular.
Best regards,
Jeff S
Thank you so much for your incredible 5-star rating, SA! We truly appreciate your support and are thrilled to hear that you had such a positive experience with Smart Cellular.We're delighted to know that your ordered iPhone 12 in "Good" condition arrived exactly on schedule and exceeded your expectations. Providing timely deliveries and surpassing customer's expectations is something we strive for, so it's gratifying to hear that we hit the mark.
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future for all your mobile device needs.
Dear Susan,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and constant support. Your satisfaction is our top priority, and we are thrilled to hear that you had a wonderful experience with us.
Additionally, we are delighted to know that the product you received was in great condition and arrived quickly, just as you expected. Providing our customers with high-quality items and efficient delivery is what we strive for. Your kind words have truly made our day!
Thank you once again for choosing Smart Cellular. We value your trust and are always here to assist you with anything you may need. We look forward to serving you again in the future.
Warm regards,
The Smart Cellular Team
Dear Logan,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are thrilled to hear that you are satisfied with your purchase. It is always our goal to provide our customers with the best quality products. We take pride in delivering items that are in great condition and brand new.
Furthermore, we strive to ensure that our customers receive their orders in a timely manner. We understand the importance of a fast and reliable delivery service, and we are glad that we were able to meet your expectations in this regard.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
Jeff S
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Your kind words about our excellent service, speedy delivery, and careful packaging truly warm our hearts. We aim to provide nothing but the best for our valued customers like you, and we're delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
Jeff S
“I received my phone yesterday it looked in pristine condition I have only used it for a day so far but all seams well I ordered a graphite colour but asked if I would take it in gold so that I would get it quicker I was happy to do this and the gold looks lovely so far I am happy with my purchase thanks”
Dear Patsy,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your positive experience.
We are glad to hear that you received your phone in pristine condition. Our team takes great care in ensuring that our products are of the highest quality and meet your expectations.
It's fantastic to know that you are satisfied with the gold color, even though you initially ordered the graphite one. We are always here to accommodate our customers' preferences whenever possible, and we're delighted that you are happy with your purchase.
Once again, thank you for choosing Smart Cellular. We hope our phone continues to bring you joy and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
“A better product was supplied than ordered, in better condition with a better spec.
Company was very pro-active with excellent communications
Very helpful
Would strongly recommend them”
Dear valued reviewer,Thank you so much for taking the time to rate Smart Cellular with a perfect 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.
We pride ourselves on providing top-notch products and exceptional servic, so we are delighted to learn that we exceeded your expectations. It's great to know that we were able to supply you with a better product than what you ordered, and that it was in better condition with improved specifications. Our team works diligently to ensure that our customers receive the best possible items.
Moreover, we are thrilled that you found our company to be pro-active and that our communication was excellent. We understand the importance of keeping our customers informed every step of the way, and we appreciate your recognition of our efforts.
We are always here to assist you, so feel free to reach out to us if you ever have any questions or require further assistance. Thank you for your strong recommendation of Smart Cellular; it means the world to us!
Warm Regards,
The Smart Cellular Team
Dear Mick,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us.
We pride ourselves on offering great quality phones and providing brilliant communication to our valued customers. Additionally, we strive to ensure super fast delivery, so you can enjoy your new phone as soon as possible.
Thank you once again for your kind words and for choosing Smart Cellular. We truly appreciate your support.
Best regards,
James
Dear Customer, Thank you so much for taking the time to rate Smart Cellular with four stars! We truly appreciate your feedback and are thrilled to hear that you had a great experience overall.
We understand that delivery time is a crucial aspect of customer satisfaction, and we apologize for any inconvenience caused by the longer-than-expected delivery. We are constantly working on improving our delivery process to ensure a seamless experience for our customers.
Thank you again for your kind words and for choosing Smart Cellular. We value your support and hope to serve you even better in the future.
Best regards,
Jeff S
“Terrible experiance using this company, used them twice and both times they got the order wrong badly, wrong sized memory on phone and wrong colours and one is locked when i ordered an unlocked phone, both times the delivery was over weeks late with no offer of compensation for inconvienance or even any useful update information offered just endless back and forthing before the phones arrived and both occasions the order was completly wrong bar the model of phone
Will be unlocking the locked phone at my own convienance instead of even attempting to navigate the returns ordeal all over again
Will be seeking a phone elsewhere in the future i reckon”
Dear Customer,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We genuinely appreciate your honest review and apologize for the inconvenience caused to you on both occasions.
We understand how frustrating it can be to receive incorrect orders, especially when it involves wrong memory sizes, colors, and the phone being locked instead of unlocked. We deeply regret the inconvenience caused and completely understand your decision to unlock the phone at your own convenience rather than going through the returns process again.
We apologize for falling short of your expectations in terms of timely delivery and lack of compensation or useful update information. We genuinely value your feedback, as it helps us identify areas where we need to improve our services and meet our customers' expectations.
We would like to assure you that we take your feedback seriously, and we are actively working on addressing the issues you mentioned. We appreciate your suggestion of seeking a phone elsewhere in the future, and we are committed to making the necessary changes to provide a better customer experience.
If there is anything specific you believe we can do to improve our services or if there are any particular aspects you would like us to focus on, please do not hesitate to let us know. Your input is highly valuable to us, and we want to ensure that we rectify these issues for all our future customers.
Once again, thank you for bringing your concerns to our attention. We apologize for any frustration caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Jeff s
Customer Relations Team at Smart Cellular
“Ordered an apple iPhone 12 in blue two days later got a phone call to say it was ready only not the colour I wanted,but blue one was ready in couple of days time.it was actually 5days later that phone came but it was worth the wait beautiful condition no chips or scratches really pleased with phone”
Dear Bob,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and your support.
We're thrilled to hear that you had an excellent experience with us, even though there was a slight delay in getting the exact color you wanted for your Apple iPhone 12 in blue. We apologize for any inconvenience caused, but we're glad that we were able to provide you with the blue one just a few days later.
Even though there was a slight delay in receiving your phone, we're delighted to know that it was worth the wait. We always strive to deliver our products in impeccable condition, and we're thrilled that you found your iPhone 12 to be in beautiful condition without any chips or scratches. Your satisfaction is our top priority, and your words mean the world to us.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience. We're here to assist you with any future needs, so please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
“Ordered two phones from one was perfect unfortunately the other not so great compared to the other. However it’s still in good condition as per the description and option I chose.the phone didn’t want to charge but on inspection I found the charger port was full of dust and dirt from the previous owner!after i cleaned it it work perfectly fine”
Dear Billie,Thank you so much for taking the time to provide your valuable feedback on Smart Cellular. We appreciate your kind words and are thrilled to hear that you had a positive experience with us.
At Smart Cellular, customer satisfaction is our top priority, and we are committed to providing excellent service to all our customers. We are glad that our team was able to assist you in resolving any issues you faced promptly. Your recognition of our effort means a lot to us!
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Thanks again for your feedback, Billie, and we look forward to serving you in the future!
Best regards,
Jeff S
Customer Support Team
Dear Karen,Thank you so much for awarding us with a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular.
We are especially glad to hear that our delivery was quick, our prices reasonable, and the product was in excellent condition. Your kind words and recommendation mean the world to us. We are committed to providing exceptional service to all our valued customers, and we look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular. Your support is greatly appreciated.
Best regards,
[Your Name]
“I ordered a Google Pixel 5, when I didn't get a delivery notice and contacted SC, they apologised and offered me a more expensive Pristine Pixel 6 instead on a next day delivery. It arrived next day and is in perfect condition.”
Thank you so much for giving Smart Cellular a 5-star rating! We sincerely appreciate your positive feedback. We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we are thrilled that we were able to address your concerns regarding the delivery of your Google Pixel 5.
We apologize for any inconvenience caused, but we are glad that our team promptly offered a solution by providing you with a more advanced Pristine Pixel 6 and ensuring its next day delivery. It's wonderful to know that the phone arrived as expected and in perfect condition.
Please feel free to reach out to us for any further assistance. We look forward to serving you again in the future!
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much, Joshua, for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our services to be 5-star and very fast. Providing efficient and reliable services is our top priority, and it's fantastic to know that we exceeded your expectations. We look forward to serving you again in the future.
“We ordered a mobile phone as a Christmas present on the 15th December.
By 22nd December it became evident It was not despatched yet as it was a Christmas present we contacted the company and asked to cancel the order and have a refund… Despite numerous contacts with them the phone was despatched on the 12th Jan we declined delivery as we had stated our wish to cancel and have a refund. Despite the phone being returned to the company on the 18th January we still don’t have our money back! Numerous attempts to make contact via phone is impossible and emails are not being replied to or the issue addressed. PLEASE refund our money asap.
DO NOT PURCHASE FROM THIS COMPANY - appalling customer service!!!!!”
Thank you so much for taking the time to share your experience with us at Smart Cellular. We sincerely apologize for the inconvenience you have faced regarding the delay in dispatching your order and the subsequent difficulties in canceling and receiving a refund.
We understand how important it was for you to have the mobile phone as a Christmas present, and we genuinely regret that we were unable to meet your expectations in this instance. We apologize for any frustration or inconvenience caused by the delays and lack of communication you experienced.
Please be assured that we take your feedback seriously, and your concerns have been escalated to our customer service team. We are actively working to address the issues you raised and to prevent similar situations from occurring in the future.
We would greatly appreciate the opportunity to make things right for you. If you could kindly provide us with your order details and any other relevant information, we will immediately investigate the matter and ensure that your refund is processed as soon as possible. Additionally, if there is anything specific we can do to improve your experience with our company, we would be grateful if you could let us know.
Once again, thank you for bringing this matter to our attention. We value your feedback, and we genuinely strive to improve our customer service standards. We apologize for any inconvenience caused and assure you that we will take the necessary steps to rectify the situation.
Sincerely,
Jeff S
Customer Service Team
Smart Cellular
