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Smart Home Sounds Reviews

5.0 Rating 2,071 Reviews

100 %

of reviewers recommend Smart Home Sounds

Company Reviews

Product Reviews

5.0

Based on 2,071 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 1st May 2024

Smart Home Sounds 5 star review on 22nd April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 16th April 2024

Smart Home Sounds 5 star review on 18th March 2024

Smart Home Sounds 5 star review on 18th March 2024

192

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Sonos stands which were not delivered and now they are refusing to refund me. The courier admitted they were not delivered but still being told by smart home sounds that I have to wait. It’s coming up to a month now. Terrible experience from a shabby company. Avoid and buy from a legit place instead”

Posted 1 year ago

Hi, Thank you for leaving this review. For full transparency I think it’s important to list the events for future Smart Home Sounds customers. 1. You emailed outside of working hours, however a staff member got back to you the very next day, within 9 minutes of us opening to launch an investigation with DPD. 2. DPD confirmed with GPS and photographic evidence that the parcel had been delivered within 0.5 meters of your door and within your porch. As you weren’t able to confirm the parcel to be there, we raised an investigation with DPD immediately. 3. You did not want the item resent and It was then explained to you that we would need to follow DPD’s procedure for missing parcels and you would need to sign a denial of good form which would then enable us to refund you in full. 4. Within 24 hours of DPD confirming you signed the form the refund was issued to you - this was done outside of working hours to ensure your refund was with you as quickly as possible. I'm pleased to see a member of staff always replied to you within 24 hours (mostly within the hour) even outside of our usual working hours, to try and resolve this as quickly as possible for you.

Posted 1 year ago

“Hadn't heard of Smart Home Sounds (sorry) but choice and prices excellent. Plus good communication and speedy delivery. Will go there first when seeking another device.”

Posted 1 year ago

“Excellent customer service - helpful and knowledgeable. Sonos speaker arrived on time and well packaged. Very highly recommended; will not hesitate to use again.”

Posted 1 year ago

“The low price promise is very tempting not to take advantage of, it’s my first time buying from this site and I just saved 80 quid on the headphones as they currently retail for £400 on Amazon and other popular retailers even though they fluctuated between 400 and 450 but right now they were unavailable for purchase on Amazon hence why I also chose to buy them from this site, overall very satisfied”

Posted 1 year ago

“Excellent service and prices”

Posted 1 year ago

“Excellent efficient service and great price ✅✅”

Posted 1 year ago

“Item was as described, great sounding system. Smart Home sounds were easy to deal with and the peace of mind the item could easily be returned. Delivered promptly on time.”

Posted 1 year ago

“Great service, Great service.”

Posted 1 year ago

“Great Price, Quick Delivery, Recommended!”

Posted 1 year ago

“Excellent service from sales and delivery to helping with any issues that arise. Really nice company to b buy from!”

Posted 1 year ago

“SHS certainly has lived up to all the 5-star reviews I read before placing my order for the Sonus Faber Ominia. The ordering process was first rate and delivery, as promised for the next day, was super efficient using the excellent DPD. Customer service support from Amelia ( I had a minor issue) was again first-rate and demonstrated how much SHS values their customers. The whole sales experience therefore earns my 5-star rating.”

Posted 1 year ago

“The purchase was easy. All options were explained well. Delivery very quick, and to cap it all prices were excellent.”

Posted 1 year ago

“I have bought from this company before. And it’s always been a good experience. The fact that you get a six year guarantee and the price is always competitive. Just makes sense.”

Posted 1 year ago

“Excellent choice of products and competitive prices. Customer service is excellent too. Will certainly be looking to buying from them again in the near future.”

Posted 1 year ago

“All went brilliant no problems delivery was on time”

Posted 1 year ago

“Fantastic from start to finish. Good price and then great customer service to sort my mistake when ordering then fast efficient delivery. First time using SHS but definitely recommended”

Posted 1 year ago

“Fantastic service and delivery. Love my new Sonos surround sound system. They have great YouTube videos running through their products and the website is easy to follow. I also got a great discount!”

Posted 1 year ago

“Fantastic service thank you”

Posted 1 year ago

“A thoroughly professional and friendly firm ,excellent responses from customer services. Delivery from DPD second to none. Highly recommended.”

Posted 1 year ago

“Excellent advice, service and delivery. Great price”

Posted 1 year ago

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Smart Home Sounds is rated 5.0 based on 2,071 reviews