Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit 12 Triangle Business Park, ,, Gloucester
Rating: 4.94

4.9 Rating 2,189 Reviews

99 %

of reviewers recommend Smart Home Sounds

4.9

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 12th June 2025

236

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting back into HiFi for the first time in a few years and was making a fairly sizeable purchse. I'd not used Smart Home Sounds before but read good reviews and was impressed with their website. Turned out to be an excellent decision. Great communication, super fast delivery, exemplary packaging and products perfect.”

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Posted 2 days ago

“Delivered on time. Quality product”

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Posted 3 days ago

“5* customer service from the first interaction on the phone as I was asking questions about sony link buds fit.Nothing was too much trouble for customer service, very knowledgeable and patient Cheapest price than anyone online and next day delivery what's not to like?”

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Posted 1 week ago

“The worst after sales service you could ever received! Not only the item is defective, returning and replacing it takes ages! Had the item reported a month ago, still no action taken as of this writing. What’s worse, contacting them via phone takes millions of tries before someone answers, and they can’t even do nothing about their suppliers! This is really ridiculous!”

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Posted 1 week ago

As always, this review is written to deter customers, so we like to give the full facts of the case for potential customers to decide. We understand your frustration regarding the issues you've experienced with your JBL Party Box and the subsequent after-sales service. We'd like to clarify the sequence of events and our efforts to resolve this for you. You purchased your JBL Party Box in December 2024, which places it outside of our 30-day instant swap-out period. We acknowledge that when you first got in touch regarding the fault, our tech team responded with advice within two hours of receiving your email. It was subsequently agreed that a replacement would be the best way forward. We understand you desired an instant replacement; however, our standard procedure, in line with industry practice for items outside the initial 30-day window, requires the faulty item to be returned to us first before a replacement can be dispatched. We note that the process experienced a delay because you required a box to return the item, as you did not have the original packaging or the means to locate a suitable box. Unfortunately, the subsequent delivery of this box was missed. Regarding the collection you requested for Monday, June 2nd, we received your email at 10 pm on Sunday night (June 1st) requesting that we print the label and pass details to the courier for a collection that could potentially occur from 9 am the following morning. This request was made outside of our standard operating hours, leaving no working hours for our team to process this demand before the courier's potential arrival. We must clarify that we do not operate a 24-hour service and, therefore, cannot action requests made throughout the night for immediate effect the next morning. We are always willing to improve, so if you could give examples of where you have received this level of service with such late notice, we will certainly look into this. Following this, we also note that two further DHL collection attempts were unfortunately missed. You have mentioned that these missed collections could be down to a faulty intercom service at your address. While we understand this can cause difficulties, unfortunately, neither DHL nor Smart Home Sounds can be held responsible for issues with your personal intercom system. We understand you prefer a collection service; however, this requires you to be present at home for the courier, and for any building access systems to be functioning correctly. As an alternative, to expedite the process, we have offered the option of dropping the item at a local pick-up point, conveniently located just 0.3 miles from your address. We want to reiterate that utilizing this drop-off point would resolve all these external issues and your current frustrations regarding the collection process. We are ready and waiting to resolve this for you. As soon as the faulty item is successfully returned to us – either via a successful collection (which necessitates you being available and accessible) or by dropping it at the nearby pick-up point – it will be exchanged instantly for a new product. Unfortunately, we cannot proceed with the replacement until the faulty unit is back with us. We remain committed to resolving this and urge you to assist us by either ensuring you are present and accessible for a rescheduled collection or by utilising the nearby drop-off point, which remains the most straightforward way to move forward. Sincerely, Smart Home Sounds

Posted 1 week ago

“Didnt end up getting the product in the end, but the customer service was pretty good. Nice that they have a live chat option which means you can get issues sorted fairly quickly.”

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Posted 1 week ago

“Blazing fast delivery and excellent pricing!”

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Posted 1 week ago

“Best price online can’t argue with that fast delivery and support. Win, Win, Win”

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Posted 2 weeks ago

“Plenty of paperwork arrived with the order in what seemed like 10 different languages but it seemed to lack any actual instruction's / Very good blue tooth speaker . Thankyou Sony . Thankyou Smart Home Sound's .”

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Posted 3 weeks ago

“Excellent service from Tom in Sales.”

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Posted 3 weeks ago

“Great price and mega speedy delivery. Can recommend!”

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Posted 3 weeks ago

“I had never bought or heard of Smart Home Sounds had always bought from a well known online retailer, but this company had a good price on an item I was looking to buy so thought I would buy from them, the item was delivered very quickly the emails kept me up to date from ordering to the item being delivered I would not hesitate to buy from this company again when looking for an item online, and I can honestly highly recommend them to anybody looking to buy online”

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Posted 3 weeks ago

“Great gear, super quick free delivery, and great customer service when I had a question about my order. Overall, amazing!”

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Posted 1 month ago

“Great clear service with no bod answering calls. Price extremely competitive. I dealt with Jamie who was knowledgeable and extremely helpful.”

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Posted 1 month ago

“I ordered a Sonos surround system “which is brilliant by the way” with very little fuss. It was despached on time and communication was excellent throughout. It arrived on time and well packaged. In conclusion I will be ordering from Smart Home Sounds again.”

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Posted 1 month ago

“item good price, prompt delivery”

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Posted 1 month ago

“Great site, great prices. Excellent advice, superb informative videos. Very quick delivery. Will be buying from them again. Definitely recommended 👍”

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Posted 1 month ago

“Great service and price. My Ortofon 2M Blue was delivered within 24 hours of ordering and it arrived very well packaged.”

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Posted 2 months ago

“I would recommend Smart Home Sounds. This is my second purchase of a sonos ceiling speaker from smart home sounds. Their prizes are very competitive for the quality of the product you get. Delivery was very quick. Next day delivery option is available.”

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Posted 2 months ago

“Really good service”

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Posted 2 months ago

“Excellent service,well delivered very carefully and polite.”

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Posted 2 months ago

Smart Home Sounds is rated 4.9 based on 2,189 reviews