Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit A1 Herrick Way, Cheltenham, Gloucestershire
Rating: 4.94

4.9 Rating 2,333 Reviews

99 %

of reviewers recommend Smart Home Sounds

4.9

Based on 2,333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 2nd July 2026

260

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased Sennheiser HDB 630 headphones from Smart Home Sounds for £399, expecting a brand new, factory sealed product. When they arrived, the original manufacturer seal on the box had already been cut, and the protective stickers on the ear cups looked like they had been lifted and reapplied. This gave the impression that the headphones had been opened and handled before reaching me. That was disappointing, especially as I specifically chose to pay full price to avoid open-box or refurbished items (which are available elsewhere for significantly less). To be fair, the headphones themselves are in excellent condition and sound great, so I decided to keep them. However, the lack of transparency about the product’s condition took away from the experience and left me questioning whether it was truly “new” as advertised. Customer service initially responded quickly and asked for photos, which I provided, but after that communication slowed down and I haven’t received a follow-up response at all. Overall, not a terrible experience, but not what I expected either. If you’re ordering from here, it’s worth double-checking the condition of the item on arrival, especially if you’re paying full price for something advertised as new.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review, We completely understand your concern — receiving a product where the packaging looks like it may have been opened is unsettling, especially when you've paid full price for a new item. We want to reassure you that as an official Sennheiser authorised retailer, all of our stock is sourced directly and exclusively from Sennheiser UK. On rare occasions, manufacturer seals and protective stickers can appear disturbed due to quality checks carried out at the distribution stage before goods reach us — but we take these reports seriously as this should never happen. On the service side — your initial email was picked up and replied to on the same day, as we wanted to raise the packaging concern directly with Sennheiser on your behalf. We then followed up two working days later with an offer of either a partial refund or an full exchange. Our internal SLA is a maximum of two working days for all email enquiries, with 99% of customers receiving a response within one working day. We also have live chat available on our website for an immediate response should you ever need one. We're sorry the experience didn't meet the standard you expected. If there's anything further we can do to put this right, please don't hesitate to get back in touch — we're always happy to help.

Posted 3 months ago

“The product purchased was due for delivery the next day. Sadly that did not happen, and delivery was three days after the order date. Personally, I would change courier.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review and I'm sorry to hear that the delivery wasn't received as expected. I have looked into when the order was placed and unfortunately the courier does not dispatch items on a Sunday. All orders received at the weekend are processed the next Monday for delivery on the following Tuesday. This is stated on the product page and in our delivery section but we will evaluate as a team how we can make this clearer so expectations are met. I hope this helps. Kind regards, Smart Home Sounds

Posted 4 years ago

“An Item was missing. I was promised everything as per the purchase agreement. The team have been in contact which is a good thing but still not received my missing item”

Helpful Report

Posted 9 years ago

“Despite having a set delivery date, item as yet has failed to arrive. Payment taken and no goods not a happy customer.”

Helpful Report

Posted 10 years ago

Thank you for your feedback. Ive looked into this and can see you received a notification that your parcel had left us and was out for delivery the next day. Ive then noted you changed your delivery date with our courier to new years eve to suit, unfortunately I can see there was a delay to this delivery due to the nature of the day. I can only apologise on behalf of our courier who normally offer fantastic service as most of our reviews agree. Once again thank you for your custom and I offer my apologies on behalf of our courier.

Posted 10 years ago

Smart Home Sounds is rated 4.9 based on 2,333 reviews