Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit 12 Triangle Business Park, ,, Gloucester
Rating: 4.94

4.9 Rating 2,226 Reviews

99 %

of reviewers recommend Smart Home Sounds

4.9

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 15th September 2025

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not buy again, poor customer service.”

Helpful Report

Posted 1 year ago

“The worst after sales service you could ever received! Not only the item is defective, returning and replacing it takes ages! Had the item reported a month ago, still no action taken as of this writing. What’s worse, contacting them via phone takes millions of tries before someone answers, and they can’t even do nothing about their suppliers! This is really ridiculous!”

Helpful Report

Posted 3 months ago

As always, this review is written to deter customers, so we like to give the full facts of the case for potential customers to decide. We understand your frustration regarding the issues you've experienced with your JBL Party Box and the subsequent after-sales service. We'd like to clarify the sequence of events and our efforts to resolve this for you. You purchased your JBL Party Box in December 2024, which places it outside of our 30-day instant swap-out period. We acknowledge that when you first got in touch regarding the fault, our tech team responded with advice within two hours of receiving your email. It was subsequently agreed that a replacement would be the best way forward. We understand you desired an instant replacement; however, our standard procedure, in line with industry practice for items outside the initial 30-day window, requires the faulty item to be returned to us first before a replacement can be dispatched. We note that the process experienced a delay because you required a box to return the item, as you did not have the original packaging or the means to locate a suitable box. Unfortunately, the subsequent delivery of this box was missed. Regarding the collection you requested for Monday, June 2nd, we received your email at 10 pm on Sunday night (June 1st) requesting that we print the label and pass details to the courier for a collection that could potentially occur from 9 am the following morning. This request was made outside of our standard operating hours, leaving no working hours for our team to process this demand before the courier's potential arrival. We must clarify that we do not operate a 24-hour service and, therefore, cannot action requests made throughout the night for immediate effect the next morning. We are always willing to improve, so if you could give examples of where you have received this level of service with such late notice, we will certainly look into this. Following this, we also note that two further DHL collection attempts were unfortunately missed. You have mentioned that these missed collections could be down to a faulty intercom service at your address. While we understand this can cause difficulties, unfortunately, neither DHL nor Smart Home Sounds can be held responsible for issues with your personal intercom system. We understand you prefer a collection service; however, this requires you to be present at home for the courier, and for any building access systems to be functioning correctly. As an alternative, to expedite the process, we have offered the option of dropping the item at a local pick-up point, conveniently located just 0.3 miles from your address. We want to reiterate that utilizing this drop-off point would resolve all these external issues and your current frustrations regarding the collection process. We are ready and waiting to resolve this for you. As soon as the faulty item is successfully returned to us – either via a successful collection (which necessitates you being available and accessible) or by dropping it at the nearby pick-up point – it will be exchanged instantly for a new product. Unfortunately, we cannot proceed with the replacement until the faulty unit is back with us. We remain committed to resolving this and urge you to assist us by either ensuring you are present and accessible for a rescheduled collection or by utilising the nearby drop-off point, which remains the most straightforward way to move forward. Sincerely, Smart Home Sounds

Posted 3 months ago

“Very dissapointing experience ! I have shopped here a few times in the past . HOWEVER this time has been awful , As others has said in these reviews I was let down with the so called FREE sound bar - After purchasing a LG G4 77inch OLED TV. 7 weeks after taking delivery of the TV still NO sound bar week after week being told " next week" & "I will speak to our stock controller & get back to you " ! I was even spoken to very abruptly when I called to fine out any updates on the where abouts of the Soundbar ! I was told very abruptly "it's FREE" so when we receive it we will sent it to you" !! NOT the attitude I was expecting . If you purchase from the stock they have I haven't had any issues However this retailer are just to small to compete with bigger retailers & their stock is very low . I have learned a valuable lesson to shop elsewhere in future - at least with larger retailers they have plenty of stock .”

Helpful Report

Posted 11 months ago

Dear Stuart, Thank you for taking the time to share your experience, and for being a valued customer who has shopped with us multiple times in the past. We’re truly sorry that this recent purchase didn’t go as smoothly as your previous ones. The delay with the soundbar was due to LG changing the delivery date at the last minute, and we sincerely apologise for any frustration this caused. While this was beyond our control, we take full responsibility for the inconvenience you've experienced. To ensure you don’t have to wait any longer, we’ve upgraded your soundbar to a more premium model at no extra cost. We hope this goes some way in showing our commitment to ensuring you’re satisfied with your purchase. Thank you for your understanding. Best regards,

Posted 10 months ago

“Where’s my free sound bar.?lied to again with false advertising..it won’t be a second shopping experience from me..”

Helpful Report

Posted 1 year ago

Hi Gavin Thank you for this review. I can see that you ordered while the promotion was no longer available and our advertisement was removed. We would love to be able to extend promotions, but this is up to the brand. I've also double checked your receipt and no soundbar offer was added, so please refer back to your receipt for your order information. I hope this helps,

Posted 11 months ago

“Horrendous. Speaker sounds tinny unless set up via Sonos app and EQ changed. Speaker fails to connect to wifi when in addresses other than home. Sounded good when connected temporarily. A total let down that a portable speaker has to connect to wifi and resets the second it leaves a wifi connection. EQ should stay set. App should connect without wifi boxes. Can now see why so many complained about Roam. Bought Roam 2 after reviews, and this company sold it to me via direct emails. Ruined plans for half term with kids, I will be seeking a full refund or replacement it is not fit for purpose, the wifi runs multiple devices and this cannot connect when held next to box. Bought over Roam to resolve these issues Sonos should have resolved a long time ago. Tried 100 times before leaving this feedback - DO NOT BUY!!!!!”

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Posted 1 year ago

“Ordered some Sonos stands which were not delivered and now they are refusing to refund me. The courier admitted they were not delivered but still being told by smart home sounds that I have to wait. It’s coming up to a month now. Terrible experience from a shabby company. Avoid and buy from a legit place instead”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving this review. For full transparency I think it’s important to list the events for future Smart Home Sounds customers. 1. You emailed outside of working hours, however a staff member got back to you the very next day, within 9 minutes of us opening to launch an investigation with DPD. 2. DPD confirmed with GPS and photographic evidence that the parcel had been delivered within 0.5 meters of your door and within your porch. As you weren’t able to confirm the parcel to be there, we raised an investigation with DPD immediately. 3. You did not want the item resent and It was then explained to you that we would need to follow DPD’s procedure for missing parcels and you would need to sign a denial of good form which would then enable us to refund you in full. 4. Within 24 hours of DPD confirming you signed the form the refund was issued to you - this was done outside of working hours to ensure your refund was with you as quickly as possible. I'm pleased to see a member of staff always replied to you within 24 hours (mostly within the hour) even outside of our usual working hours, to try and resolve this as quickly as possible for you.

Posted 2 years ago

“It would be easier to put what went right... They received my money... that is what went right. The what went wrongs: No next day delivery, nor the next day, nor the next day, nor the next day. The day they emailed me to inform me when I would receive my parcel, guess what? Yep you guest it... No delivery, no communication to inform me I would not be receiving the delivery. I had to contact Home Smart Sounds to be greeted with apologies and blaming DPD and to be told, I should get it the next day... So Johnathan Laramy, I will not be ordering from you again or recommending you to family or friends....”

Helpful Report

Posted 4 years ago

Hi Andrew, thank you for taking the time to leave a review. I can see your order was placed over the Black Friday weekend and unfortunately did experience a delay processing through DPD's system due to extreme volume. I can see our team was in touch with you regarding this but once again apologies for this and please let us know if we can help in the future.

Posted 4 years ago

“Still waiting for delivery of my Sonos Move after a week. Have contacted company but still none the wiser when I will receive it.”

Helpful Report

Posted 4 years ago

Hello James, Thank you for taking the time to leave a review of your experience so far. Many apologies that your order has encountered an isolated delivery issue with the courier. We take delivery very seriously as of course, they are expensive goods and we do take responsibility for the actions of the courier. On this occasion, I can see the parcel was given to the courier on time but has not received any further scans so far. This could be due to a number of reasons which our delivery team and courier are currently working to find out and will of course continue to chase the courier for an update on where this parcel is. Looking at the timeline of events, I can see the order was placed on Saturday 26th September and was dispatched on time, the next working day on the following Monday. The issue was brought to our attention on 1st October evening via email and was responded to early the next morning and has been an active case with the courier for 1 day so far. Many apologies again that this issue has occurred and rest assured, we are actively doing everything we can to ensure you receive your item as quickly as possible. We have a process in place that if the courier is unable to locate the parcel, we will send a replacement on a next day delivery service. Kind regards, Smart Home Sounds

Posted 4 years ago

“Massively disappointed to order a 10m outdoor speaker extension cable that arrived with no connections either end. I was directed to this website by Lithe audio and every picture of the product shown during the purchasing process shows connections on the cable. I feel that I have been ripped off as I now have to search elsewhere and spend more money. Essentially I have been charged a premium price for a length of wire. Not impressed. Have just noticed that scrolling down on this review page shows a photograph of a cable with connection. How ironic.”

Helpful Report

Posted 4 years ago

Hi Russell, Thank you for sharing your feedback on the Lithe Audio outdoor speaker extension cable. Please accept our sincere apologies if you thought you have been misdirected by Lithe Audio. This product page is in the process of being populated and all photos have been provided by Lithe Audio. We have disabled the product page and I will ensure this is made clear in the product description to prevent this from happening again. I can see that you have not yet requested a return of the cable, however on this occasion, I have refunded your order in full and please keep the cable you have received as a gesture of goodwill. If you would like any further information, please don't hesitate to reach out to us directly. Kind regards, Jonathan @ Smart Home Sounds

Posted 4 years ago

“I orderd my parcel the 11th of June I Haven't received my parcel or my money back spoilt my birthday I won't be using this site or recommending it to anyone”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave your review and sharing your experiences of shopping with us. I am very sorry to read about this and that it was not able to arrive in time for your Birthday on this occasion. After reviewing what happened with your order, I can see that your order was dispatched on time but sadly your order was returned to sender which is very rare indeed. After speaking with the courier about this, this can either happen by mistake from the courier or by error from the customer. From the tracking, it is not clear what happened there so please accept my apologies on behalf of the courier for this isolated issue. We would have been able to send a replacement quickly, however I understand that this was too late for your Birthday so of course, it is no problem to cancel the order which is now in the care of the relevant team. I want to express my apologies again for this experience and hope that we have the opportunity in the future to offer you the level of customer service we are normally able to offer. Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“I have not received my order so I cannot comment”

Helpful Report

Posted 5 years ago

Hello there, thank you for taking the time to leave a review and I am very sorry to hear that you are without your parcel. After checking your order, I can see the postcode you have provided does not match the rest of your address which has unfortunately caused confusion at the delivery depot. I will contact you with further details to get this fixed for you and get this delivered to the correct address ASAP. Thanks again for shopping with us and expect an email from myself shortly to get this resolved. Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“I have an issue with the delivery, it was left on my doorstep (proclaiming - left in porch) with no cover and I was away for a long weekend. I don’t have a porch.”

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Posted 6 years ago

“I was expecting a sonos ready product but it isn’t.”

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Posted 7 years ago

“Can't setup one of the players; light never turns green despite moving player on top of router.”

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Posted 9 years ago

Smart Home Sounds is rated 4.9 based on 2,226 reviews