Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit 12 Triangle Business Park, ,, Gloucester
Rating: 4.95

5.0 Rating 2,070 Reviews

100 %

of reviewers recommend Smart Home Sounds

5.0

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 22nd April 2024

Taku

Smart Home Sounds 5 star review on 16th April 2024

David Cull

Smart Home Sounds 5 star review on 18th March 2024

Vivek Khanna

Smart Home Sounds 5 star review on 15th March 2024

Wayne

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Sonos stands which were not delivered and now they are refusing to refund me. The courier admitted they were not delivered but still being told by smart home sounds that I have to wait. It’s coming up to a month now. Terrible experience from a shabby company. Avoid and buy from a legit place instead”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving this review. For full transparency I think it’s important to list the events for future Smart Home Sounds customers. 1. You emailed outside of working hours, however a staff member got back to you the very next day, within 9 minutes of us opening to launch an investigation with DPD. 2. DPD confirmed with GPS and photographic evidence that the parcel had been delivered within 0.5 meters of your door and within your porch. As you weren’t able to confirm the parcel to be there, we raised an investigation with DPD immediately. 3. You did not want the item resent and It was then explained to you that we would need to follow DPD’s procedure for missing parcels and you would need to sign a denial of good form which would then enable us to refund you in full. 4. Within 24 hours of DPD confirming you signed the form the refund was issued to you - this was done outside of working hours to ensure your refund was with you as quickly as possible. I'm pleased to see a member of staff always replied to you within 24 hours (mostly within the hour) even outside of our usual working hours, to try and resolve this as quickly as possible for you.

Posted 1 year ago

“It would be easier to put what went right... They received my money... that is what went right. The what went wrongs: No next day delivery, nor the next day, nor the next day, nor the next day. The day they emailed me to inform me when I would receive my parcel, guess what? Yep you guest it... No delivery, no communication to inform me I would not be receiving the delivery. I had to contact Home Smart Sounds to be greeted with apologies and blaming DPD and to be told, I should get it the next day... So Johnathan Laramy, I will not be ordering from you again or recommending you to family or friends....”

Helpful Report

Posted 3 years ago

Hi Andrew, thank you for taking the time to leave a review. I can see your order was placed over the Black Friday weekend and unfortunately did experience a delay processing through DPD's system due to extreme volume. I can see our team was in touch with you regarding this but once again apologies for this and please let us know if we can help in the future.

Posted 3 years ago

“Still waiting for delivery of my Sonos Move after a week. Have contacted company but still none the wiser when I will receive it.”

Helpful Report

Posted 3 years ago

Hello James, Thank you for taking the time to leave a review of your experience so far. Many apologies that your order has encountered an isolated delivery issue with the courier. We take delivery very seriously as of course, they are expensive goods and we do take responsibility for the actions of the courier. On this occasion, I can see the parcel was given to the courier on time but has not received any further scans so far. This could be due to a number of reasons which our delivery team and courier are currently working to find out and will of course continue to chase the courier for an update on where this parcel is. Looking at the timeline of events, I can see the order was placed on Saturday 26th September and was dispatched on time, the next working day on the following Monday. The issue was brought to our attention on 1st October evening via email and was responded to early the next morning and has been an active case with the courier for 1 day so far. Many apologies again that this issue has occurred and rest assured, we are actively doing everything we can to ensure you receive your item as quickly as possible. We have a process in place that if the courier is unable to locate the parcel, we will send a replacement on a next day delivery service. Kind regards, Smart Home Sounds

Posted 3 years ago

“Massively disappointed to order a 10m outdoor speaker extension cable that arrived with no connections either end. I was directed to this website by Lithe audio and every picture of the product shown during the purchasing process shows connections on the cable. I feel that I have been ripped off as I now have to search elsewhere and spend more money. Essentially I have been charged a premium price for a length of wire. Not impressed. Have just noticed that scrolling down on this review page shows a photograph of a cable with connection. How ironic.”

Helpful Report

Posted 3 years ago

Hi Russell, Thank you for sharing your feedback on the Lithe Audio outdoor speaker extension cable. Please accept our sincere apologies if you thought you have been misdirected by Lithe Audio. This product page is in the process of being populated and all photos have been provided by Lithe Audio. We have disabled the product page and I will ensure this is made clear in the product description to prevent this from happening again. I can see that you have not yet requested a return of the cable, however on this occasion, I have refunded your order in full and please keep the cable you have received as a gesture of goodwill. If you would like any further information, please don't hesitate to reach out to us directly. Kind regards, Jonathan @ Smart Home Sounds

Posted 3 years ago

“I orderd my parcel the 11th of June I Haven't received my parcel or my money back spoilt my birthday I won't be using this site or recommending it to anyone”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave your review and sharing your experiences of shopping with us. I am very sorry to read about this and that it was not able to arrive in time for your Birthday on this occasion. After reviewing what happened with your order, I can see that your order was dispatched on time but sadly your order was returned to sender which is very rare indeed. After speaking with the courier about this, this can either happen by mistake from the courier or by error from the customer. From the tracking, it is not clear what happened there so please accept my apologies on behalf of the courier for this isolated issue. We would have been able to send a replacement quickly, however I understand that this was too late for your Birthday so of course, it is no problem to cancel the order which is now in the care of the relevant team. I want to express my apologies again for this experience and hope that we have the opportunity in the future to offer you the level of customer service we are normally able to offer. Kind regards, Jonathan @ Smart Home Sounds

Posted 3 years ago

“I have not received my order so I cannot comment”

Helpful Report

Posted 4 years ago

Hello there, thank you for taking the time to leave a review and I am very sorry to hear that you are without your parcel. After checking your order, I can see the postcode you have provided does not match the rest of your address which has unfortunately caused confusion at the delivery depot. I will contact you with further details to get this fixed for you and get this delivered to the correct address ASAP. Thanks again for shopping with us and expect an email from myself shortly to get this resolved. Kind regards, Jonathan @ Smart Home Sounds

Posted 4 years ago

“I have an issue with the delivery, it was left on my doorstep (proclaiming - left in porch) with no cover and I was away for a long weekend. I don’t have a porch.”

Helpful Report

Posted 5 years ago

“I was expecting a sonos ready product but it isn’t.”

Helpful Report

Posted 5 years ago

“Can't setup one of the players; light never turns green despite moving player on top of router.”

Helpful Report

Posted 7 years ago

Smart Home Sounds is rated 5.0 based on 2,070 reviews