Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit A1 Herrick Way, Cheltenham, Gloucestershire
Rating: 4.94

4.9 Rating 2,370 Reviews

99 %

of reviewers recommend Smart Home Sounds

4.9

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

01242903655

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 25th October 2026

Ross

Smart Home Sounds 5 star review on 22nd August 2026

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product! Really pleased. I can hear very clearly the sound while watching a movie or listening to music.”

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Posted 7 years ago

“I had been considering the 5.1 setup of the sonos system for over a year and decided to go ahead with the purchase through smart home. The sonos setup is amazing, I'm so glad I went ahead with it... Definitely superiur sound and quality. I've had nearly 1st class service all round the only thing I 29uof suggest to smart hole sound is plz don't use DHL to deliver they split up half of my order and I had to wait an extra 2 days to recieve my goods.. Not smart holes fault but I'm sure I won't have been the only person this has happened to so thought I'd make the suggestion.”

Helpful Report

Posted 7 years ago

Hi Ryan, Thank you so much for taking the time to write a review and sharing your experiences with Smart Home Sounds. First of all, I am so glad that you are enjoying the Sonos System and you are happy with the products! Regarding your delivery, I am very sorry that you experienced a 2-day delay with your order and thank you for letting us know about this. This is not the service we intend to provide and is very disappointing that the only thing that was not positive with your service was the very aspect that was out of our control! However, we do understand that delivery is an extremely important part of customer service and your comments will help us to review which courier services we use in the future. We do favour the top-rated couriers but we will continue to review who we use going forward based on customer feedback. I want to also thank you for your understanding by leaving a 5* review of our company, despite having a problem with your delivery. As a gesture of goodwill, please get in touch with us if you ever intend to expand your Sonos System, and we will upgrade your delivery at no extra cost and also offer a special price on your item. Many thanks again for both your custom and your review and if you need any help with your Sonos in the future, I'd be very happy to help! Kind regards, Jonathan

Posted 7 years ago

“I ordered the Sonos Amp after the cut-off time before Easter weekend and they still were able to get it to me next day, very pleased with the service and will definitely be using again!”

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Posted 7 years ago

“Excellent service. Prompt delivery. Very useful and painless finance option.”

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Posted 7 years ago

“Ordering was easy, item arrived ok but DHL delivery was terrible and impossible to communicate with. Item arrived on the wrong day ordered.”

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Posted 7 years ago

Hi Luis, Thank you for your order with us, and also for taking the time to leave a review. First of all, I am very sorry on behalf of the courier that you experienced a delay with your item and that you found their communication very unhelpful. These are extremely valuable comments and will help us review who we use for delivery in the future and enable us to offer the best experience for our customers. As a company which aims to provide first class customer service, it is very unfortunate when an issue arises at the very last stage of the process, the final mile. As a gesture of goodwill, if you decide to use us again, please get in touch and we will upgrade your delivery service as well as offer a reduced price on your next purchase, for the inconvenience you have experienced. Thanks again for choosing Smart Home Sounds for your purchase and I hope we have the opportunity to offer our usual high customer service in the future, and it's great to hear you're enjoying the Sonos product. Kind regards, Smart Home Sounds

Posted 7 years ago

“What a pleasure to shop through Smart Home Sounds. No hassle and an easy to navigate website. Transaction completion was seamless and the follow up emails were spot on. I will be spending more with Smart Home Sounds.”

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Posted 7 years ago

“Really great customer service, fast delivery and great product. Very happy!”

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Posted 7 years ago

“Can't fault the service, with a very quick delivery and my new Sonos One Gen2 is simply brilliant.”

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Posted 7 years ago

“Used several times in the past and wouldn’t hesitate to use again, the only place I go for sonos”

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Posted 7 years ago

“Great price and delivery very prompt. 6 year warranty added makes it hard to beat”

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Posted 7 years ago

“Excellent service exactly what I wanted ideal.”

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Posted 7 years ago

“Excellent five star customer service as always from Smart Home Sounds, highly recommended.”

Smart Home Sounds 5 star review on 24th March 2019

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Posted 7 years ago

“I chose Smart Home Sounds because they offer an extended warranty and their website is clear and helpful. Sonos prices are the same everywhere, so that wasn't an issue. Haven't been disappointed in any way. Efficient, quick, good communcation. Will return when I expand the system.”

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Posted 7 years ago

“A very informative website, which helped me to decide the right Rega Planar turntable for me needs and budget. Product delivered the very next day and was more than sufficiently packaged to ensure the turntable was not damaged in transit. Excellent range of products. Fantastic service. Highly recommend.”

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Posted 7 years ago

“Excellent response when I called to bring forward my delivery date and product well packaged”

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Posted 7 years ago

“Superb customer service and very fast delivery....highly recommend. 5.1 surround excellent and so easy to set up!”

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Posted 7 years ago

Hi Nigel, Thank you so much for taking the time to leave a review. I am so glad to hear you are happy with both the customer service and product. The 5.1 surround system is an exceptional product and will last you for many years to come! Anything you need help with in the future, I'd be happy to help! Kind regards, Jonathan @ Smart Home Sounds

Posted 7 years ago

“Great service, quick delivery, attractive pricing, helpful staff.”

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Posted 7 years ago

“I have used Smart Home Sounds twice. They are efficient and helpful either using their online online chat service or by telephone. Their price has always been as good as any other dealer and they offer a long guarantee and quick delivery.”

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Posted 7 years ago

“Excellent customer service once again. These are my ‘go to’ company for SONOS. Give them a try, you won’t be disappointed.”

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Posted 7 years ago

“Having telephoned to check our items were in stock, I placed an online order which was received the following day by DPD. Goods arrived double boxed and in perfect condition. At a competitive price and with 6 years warranty too. We are yet to test the sound quality of this system but so far so good. Many thanks!”

Helpful Report

Posted 7 years ago

Smart Home Sounds is rated 4.9 based on 2,370 reviews