skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 25,833 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 25,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

Write Your review

Tell us how skiddle made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

skiddle 5 star review on 14th August 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After a few initial problems I now have my tickets & the team dealt with & resolved my query efficiently”

Helpful Report

Posted 4 years ago

Hello Lisa Thanks for taking the time to leave a review. I have just tried to give you a call to resolve this. But sadly, I reached your voicemail. I am sorry to hear you haven't received any order confirmation. I have just resent your collection email which includes full ticket download instructions. Please check your spam/junk folder as emails are sometimes received there. If the email doesn't appear then please provide me with an alternative address and I'll be more than happy to resend it to you. It's also worth knowing that your ticket collection email can be resent, at any time, by heading to www.skiddle.com/orders. For more information check out the following FAQ section: https://help.skiddle.com/hc/en-us/sections/360001447231 Please don't forget, our helpful Customer Care team are only at the other end of the phone (03333 010101)! We are always more than happy to help :) Thanks Shelby

Posted 4 years ago

“Clear messaging and straight forward app to use and book from. The negative is that tickets were launched at 6pm and within just a couple of minutes went up considerably in price. Not sure who determines that.”

Helpful Report

Posted 4 years ago

Hello Anonymous Thank you for the 4* review! I just wanted to jump in and offer some advice on tickets prices. Please be aware that Skiddle are a self-service ticket agent, this means that the event organisers determine the ticket pricing structure. Generally, we see most event organisers set up tickets in releases. With each release, the tickets increase in price and customers are rewarded with lower-priced tickets if they book early. I'm sure you have heard of the saying that 'the early bird catches the worm' in this case customers catch the cheaper tickets! 😝🐦 Best wishes Shelby

Posted 4 years ago

“Straight forward and simple to use, online account linked with the app - effective and efficient.”

Helpful Report

Posted 4 years ago

“Skiddle was very quick and easy to get your tickets. the app is helpful as it allows you to see events coming up, tickets you have already purchased and prices of tickets. They help you see events that are going to happen in your area which is always nice especially coming out of a pandemic and being out the loop.”

Helpful Report

Posted 4 years ago

“Quick and easy.”

Helpful Report

Posted 4 years ago

“Did not understand if cancel concert too many tick here”

Helpful Report

Posted 4 years ago

Hello Peter Thanks for taking the time to review your purchase! I'd like to give you a call to discuss this further and see if there's any more info I can provide to resolve this for you. The number on your order is invalid, so I have contacted you via email to request some more information. Thanks in advance. Best wishes Shelby

Posted 4 years ago

“Easy to use but ts &cs a bit confusing,”

Helpful Report

Posted 4 years ago

Hello Joanne Thank you for taking the time to leave a review and it was lovely to speak to you just now! On the call, you clarified to me that this review is in regards to our refund policy. Particularly surrounding COVID-19. If the event was forced to cancel or postpone due to the ongoing Coronavirus pandemic. You would be entitled to a refund (where Skiddle hold the ticket funds). On the other hand, if the event was going ahead and you couldn't attend due to testing positive for COIVD-19 for example. This is where the Refund Protection Policy comes into play. Please see below a link to a simplified version of the Refund Protection Terms and Conditions. Specifically for Coronavirus claims. https://www.skiddle.com/terms/coronavirus.php I hope this has clarified things for you and please don't hesitate to get back in touch if you have any further Q's! Best wishes Shelby

Posted 4 years ago

“Generally a very good service,slightly frustrated to have got to check out only for the session to time out as I tried to pay so then had to go through the whole process again...there are ways of creating an account to reduce this problem however as a dyslexic they are of minimal help,it would be more useful if the time limit was in some way linked to your personal activity Pleasing that you offer a insurance on buying tickets well worth the money”

Helpful Report

Posted 4 years ago

Hello Tim Thank you for taking the time to review your purchase. I'm sorry to hear that the session timed out but happy to hear you have now secured your tickets. To save time when purchasing, we recommend creating an account as this prefills your details. If you haven't already you can register here: https://www.skiddle.com/register/default.php?url=%2F%3Flogin%3Dtrue It is lovely to hear your feedback on our Refund Protection policy! To read more on this please check out the following page: https://www.skiddle.com/refund-protection.php Best wishes Shelby

Posted 4 years ago

“The site was difficult to navigate I had a number of problems that made the process tiresome. I have tried to use the link sent acknowledging my purchase it is blocked by Firefox & Microsoft you need to escalate this problem to your ITC department as a matter of urgency”

Helpful Report

Posted 4 years ago

Hello Glen Thank you for taking the time to leave a review. It was great to speak to you earlier and I'm happy to hear you now have access to your tickets. Here at Skiddle, we aim to make the ticket buying experience as seamless as possible for our customers. So I'm extremely sorry to hear that you feel this way. From the screenshot provided and after raising this with our development team, it seems to be an issue with some anti-virus software installed on the device you're using. I'd best advise contacting Microsoft who may be able to assist however, not to worry; this link isn't essential to access your tickets. Remember! Our friendly Customer Care Team are only at the other end of the phone if you need us. https://www.skiddle.com/contact/ Best wishes Shelby

Posted 4 years ago

“Good service, however I don't agree with. Tiered ticket prices”

Helpful Report

Posted 4 years ago

Hi James Thanks for leaving your review. Your comments are important to us, so thank you for taking my call earlier today. The event organisers who use our site determine their ticket prices independently and are offered to customers on a first come first serve basis. For this particular event, the event promoters advertised all the tiers they have available, for purchase. Should one ticket sell out, the next tier of tickets would be available to buy. The aim of this approach would be to ensure that no-one misses out. It was great to hear your comments regarding tiered ticket prices and I will pass on your feedback to my line manager for future consideration. Thanks again for using Skiddle and have a great time at the event. Kind Regards Corinne

Posted 4 years ago

“The only problem is a was in a queue for tickets and I got booted out but managed to get some in the end.xx”

Helpful Report

Posted 4 years ago

Hi Katharine Thanks for taking the time to leave your review. I wanted to give you a call regarding your comments as they are important to us. I would like to know a bit more detail to pinpoint which part of the ticket buying experience you were 'booted out'. With this in mind, I have asked for some more details via a private reply. It might be worth knowing that if you choose to leave the queue, you will retain your place in the queue if you decide to revisit the purchase. For more information, check out our - I'm in a Queue FAQ'S - https://help.skiddle.com/hc/en-us/articles/360005077512 I'm happy to hear that you have tickets and I hope you have a great time at the event. Kind Regards Corinne

Posted 4 years ago

“Quick & easy”

Helpful Report

Posted 4 years ago

“Skiddle is very quick and easy”

Helpful Report

Posted 4 years ago

“Simple, straightforward and great communication.”

Helpful Report

Posted 4 years ago

“Very straight forward and simple to place an order”

Helpful Report

Posted 4 years ago

“Could not book on my account my partner had to book on his for me”

Helpful Report

Posted 4 years ago

Hi Lulu Thank you for leaving your review and I'm sorry to hear about your experience. Your comments are important to us, so thank you for taking my call earlier today. As discussed although it is difficult to pinpoint the exact issues you experienced on the checkout page, I can offer some guidance on what to do if you are ever struggling to complete a transaction. We do advise our customers to use Google Chrome as this browser is best optimised for our website. Clearing your history and cookies can also be helpful. The Skiddle app is also super helpful for making orders as you can use our saved cards options when using iOS and we also offer Apple or Google pay which saves your entering your card details every time! Once again I'm sorry that your partner needed to purchase the tickets but I'm very happy to hear that you have the tickets you need. I hope you have a great time at the event and thanks again for using Skiddle. Kind Regards Corinne

Posted 4 years ago

“Quite easy to use.”

Helpful Report

Posted 4 years ago

“Was easy and straightforward”

Helpful Report

Posted 4 years ago

“When do I get my tickets Thanks got my ticket and email will be ordering two more thanks”

Helpful Report

Posted 4 years ago

Hi David Thanks for taking the time to leave your review. I thought it important to call you regarding your query so it was great to speak with you earlier today. I'm sorry to hear your confirmation email didn't reach you, as they are sent automatically as soon as your order completes. It's worth knowing that your confirmation email can be resent to your inbox at any time by heading to www.skiddle.com/orders. You can also download your tickets straight from your order history as well! For more information please check out this FAQ for more guidance: https://help.skiddle.com/hc/en-us/articles/360003647037-I-cannot-find-my-confirmation-email I hope this information helps and thanks again for using Skiddle. Kind Regards Corinne