skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,760 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 13th October 2025

268

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy and convenient to book, don't agree with the additional scanning fee.”

Helpful Report

Posted 2 weeks ago

Hi Arlene, Thank you for leaving a review. I'm glad you found Skiddle convenient and easy to use. In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50. Have a lovely day! BP Skiddle Customer Support Team

Posted 2 weeks ago

“Efficient. But many steps to get the ticket without the app”

Helpful Report

Posted 2 weeks ago

Hi Sharon, Thank you for leaving a review. I'm glad that you had a positive experience with Skiddle. Have a lovely evening! BP Skiddle Customer Support Team

Posted 2 weeks ago

“Never used site before so not that simple but managed it in the end. Ordering was straightforward but getting the e tickets or printable ones was another matter. Can’t print until day before the concert.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Usually I have no problem with Skiddle but the order screen froze as I was about to process the payment and in between ordering and paying for some reason, although I had ordered 5 tickets, I ended up paying for 8. The venue were great and refunded the tickets for me but lost £3 in booking fees which I didn’t need to pay for because I didn’t need the tickets.”

Helpful Report

Posted 2 weeks ago

Hi Jane, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Simple, easy to use site- even for a head fuddled technophobe like me 😅”

Helpful Report

Posted 3 weeks ago

Hey Lisa, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Worked fine but not the cheapest fees”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. HW Skiddle Customer Support Team

Posted 3 weeks ago

“Simple, clear and no issues making a booking!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for leaving a review. Glad to hear you had no issues completing your booking and found the site clear and simple. Have a lovely day! EC Skiddle Customer Support Team

Posted 3 weeks ago

“No issues with booking”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for leaving a review. Glad to hear you had no issues when purchasing your tickets. Have a great time at the event 🎉 EC Skiddle Customer Support Team

Posted 3 weeks ago

“All fine. Efficient seervice. However, as with other online services, the "admin" charge is annoying.”

Helpful Report

Posted 3 weeks ago

Hi Scoot , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“Very quick to book the free tickets!”

Helpful Report

Posted 3 weeks ago

Hi Monz, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“All good with booking tickets”

Helpful Report

Posted 3 weeks ago

Hi Mark , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“Easy to book.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. We’re glad to hear you found our site easy to use! Have a lovely day! AC Skiddle Customer Support Team

Posted 1 month ago

“The apps was not that easy to navigate for seniors. I had to do it a few times before I was successful , but once I managed to order the tickets , it was sent immediately. I am pleased.”

Helpful Report

Posted 1 month ago

Hey Annie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. I am glad to hear you was able to book your event tickets through Skiddle. AC Skiddle Customer Support Team

Posted 1 month ago

“Booking went through fine, however made me put in my banking details multiple times.”

Helpful Report

Posted 1 month ago

Hi Ruby, Thank you for leaving a review. I'm glad to hear you was able to book your event tickets through Skiddle. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 month ago

“Pretty good website. Could be cleared up a tiny bit to make some stuff easier to spot a glacé nut overall a easy process.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 month ago

“Very quick ordering process”

Helpful Report

Posted 1 month ago

Hi Ann, Thank you for leaving a review. It's wonderful to hear that Skiddle has been quick and easy to use. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 month ago

“Links ran smoothly and queue updates were regular and informative. Purchase page was easy to use and understand, making it a quick process when buying tickets!”

Helpful Report

Posted 1 month ago

Hi there , Thank you for leaving a review. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Fairly simple to use when booking”

Helpful Report

Posted 1 month ago

Hi Bryan, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

“Love Skiddle”

Helpful Report

Posted 1 month ago

Hi Brian, Thank you for leaving a review. We’re glad to hear you found our site easy to use! Have a lovely day! AC Skiddle Customer Support Team

Posted 1 month ago

“Everything straight forward but would always like to print my ticket off rather than down load yet another app, im at an age where ive no real need to take my phone everywhere I go.”

Helpful Report

Posted 1 month ago

Hi Richard , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 26,760 reviews